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Group Communication notes chapter 9

by: Alexis Liberatore

Group Communication notes chapter 9 STCM 10800 04

Marketplace > Ithaca College > Strategic Communication > STCM 10800 04 > Group Communication notes chapter 9
Alexis Liberatore

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About this Document

How group communication works and different kinds of communication
Communication in Organizations
Professor Kristina Harrison
Class Notes
communication, Communication in Organizations, notes, Strategic Communications
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This 3 page Class Notes was uploaded by Alexis Liberatore on Sunday April 10, 2016. The Class Notes belongs to STCM 10800 04 at Ithaca College taught by Professor Kristina Harrison in Spring 2016. Since its upload, it has received 15 views. For similar materials see Communication in Organizations in Strategic Communication at Ithaca College.

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Date Created: 04/10/16
Chapter 9 Group communication 1. Orgs with groups increase productive and profits and save time 2. Groups make better decisions 3. People who participate in group decisions are more committed 4. Groups are more likely to find hazards 5. Team building increases moral 6. Group communication increases jo satisfaction 7. Employees who network are more committed to the Org 8. People in teams take greater responsibility for the task and failure What is a group-  More than 3 less than 15-20  Know everyone’s name/role  Considerable amount of interaction  Everyone has some influence on the group members  Each person defines themselves as a member of their group and defined by outside members  Participants all share a common goal, interest, or benefit  There is leadership What are some factors that would influence the communication in the group? 1. Cohesiveness- the quality of forming a united whole. Refers to the degree to which a group “hangs together” More likely to meet challenges successfully 2. Norms- Recurring patterns of behavior or thinking that come to be accepted in a group as the ‘usual’ way of doing things 1. Explicate norms have been communicated to you 2. Implicate norms are implied, no one was told 3. Role- Behavior/ expectation for behavior within a group (Personality) 1. Task Role: Performed to achieve the goals of the group and facilitate participation i. Info Agent: offers facts and experience ii. Elaborator: clarifies a point iii. Initiator: motivates the group by proposing new ideas/ definitions iv. Administrator: keeps meetings on task and is aware of time 2. Personal Roles: Performed for the purpose of initiating, developing, or managing. i. Harmonizer: keeps group tensions low ii. Gatekeeper: works to involve all members and restrict info overload iii. Sensor: recognizes and capitalizes on group emotions 3. Problem Roles: Attempt to satisfy individual needs over the group’s needs. i. Blocker: offers groundless opposition to the ideas and doesn’t act ii. Avoider: engages in horseplay, cynicism, and pouting iii. Recognition seeker: calls unnecessary attention to themselves iv. Isolator: sits alone and fails to participate v. Dominator: speaks too much and too long vi. Free rider: does not do their work vii. Detractor: constantly criticizes and gripes viii. Digresser: takes the groups’ conversations on meaningless tangents ix. Socializer: is only a member only for social and personal reasons 4. Conformity- agreement/ correspondence with our group to set ideas, rules, or principles 1. Groupthink: occurs when conformity is carried to its extreme: Symptoms include: close mindedness, pressure toward uniformity, and a tendency to view the group as omnipotent i. Being out of a touch (forget the big picture) ii. Out of order (Informal, non-standardized) iii. Overrules often iv. Out of resources (time, $) 2. How to minimize groupthink: i. Openly discussing their communication patterns ii. Occasionally dividing into subgroups iii. Asking trusted outsiders to observe iv. Have diverse groups v. Having designated “gripe” sessions 5. Advocacy: Presentation of the competing views on a controversial issue 1. Devil’s advocate- The group member that introduces dissent into decision making processes 2. Dialectic Inquiry- Similar to devil’s advocate, but actually creates the plan B 6. Conflict- Disagreement. Does not mean that the meeting is disorderly, means there is discussion 4 approaches to leadership 1. Trait- leaders demonstrate intelligence, dependability, social skills, power, vision, values, and risk taking 2. Style: a. Authoritarian- Leader hands down a decision to a group b. Laissez Faire- Minimal involvement from group c. Participative- Leader makes decisions with the group *All types have their place, but participative is the most common* 3. Situational: the style adapts to the situation 4. Functional: Various group member will rise to take leadership Factors Affecting Group Participation  Approachability: being open to ideas/opinions  Commitment: Willingness to care personally for the group and its members Types of groups  Quality Circles- Groups of employees who meet on a regular basis during work time to improve quality control  Self- managing teams- Small groups of employees who share the responsibility for a significant task  Affinity Group- 8-12 members in a sponsoring org that meet on a regular basis to exchange info, ideas, opinions, and experience a variety of issues in a safe and supportive atmosphere. Tele/Videoconferencing Social media  Cost effective  Faster  Loss personal engagement  Could possibility take away from the full communication skills


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