Lecture 21 - Knowledge Management
Lecture 21 - Knowledge Management ORSC 1109
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This 2 page Class Notes was uploaded by Leslie Ogu on Monday April 11, 2016. The Class Notes belongs to ORSC 1109 at George Washington University taught by Costanza, D in Fall 2015. Since its upload, it has received 16 views. For similar materials see Introduction to Organizational Sciences in Humanities and Social Sciences at George Washington University.
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Date Created: 04/11/16
Leslie Ogu ORSC 1109 04/11/2016 Levels of Organization RECAP ● Decision Making ○ Rational ○ Carnegie ○ Incremental ○ Unstructured ○ Solution 1st ● Learn ○ Explore ○ Exploit Levels 1. Individual a. Teaching individual people what to do and how to do their job 2. Group a. Cohesion 3. Organizational a. Big training b. Everyone gets the same information 4. InterOrganizational a. IORs b. Trade Knowledge Management ● Identify information ○ One person can’t know everything about an organization ** ● Collect information ● Make it available ● Keep it uptodate ● Limits 1. Selfinterest a. Why would I share this information with you? b. What’s in it for me? c. Doesn’t apply to everyone d. Strongly related to culture 2. Cognitive Biases a. Escalation of commitment b. Cognitive Dissonance 3. Structural Impediments (Limitations) Codification ● How to document these things? ● Documentable Personalization ● Mentoring Overcoming? ● HR ● Experimentation ● Structural Change
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