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Lecture 21 - Knowledge Management

by: Leslie Ogu

Lecture 21 - Knowledge Management ORSC 1109

Leslie Ogu
GPA 3.01

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About this Document

In this class, we discuss how knowledge is passed through an organization and how that information helps keep the organization going.
Introduction to Organizational Sciences
Costanza, D
Class Notes
Organizational sciences, knowledge management, decision making, explore, exploit, learn, organizational, identity management, up-to-date, cognitive biases, escalation of commitment, structural impediments, mentoring, HR
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This 2 page Class Notes was uploaded by Leslie Ogu on Monday April 11, 2016. The Class Notes belongs to ORSC 1109 at George Washington University taught by Costanza, D in Fall 2015. Since its upload, it has received 16 views. For similar materials see Introduction to Organizational Sciences in Humanities and Social Sciences at George Washington University.


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Date Created: 04/11/16
Leslie Ogu ORSC 1109  04/11/2016 ­ Levels of Organization    RECAP  ● Decision Making  ○ Rational  ○ Carnegie  ○ Incremental  ○ Unstructured  ○ Solution 1st  ● Learn  ○ Explore  ○ Exploit    Levels  1. Individual  a. Teaching individual people what to do and how to do their job  2. Group  a. Cohesion  3. Organizational  a. Big training  b. Everyone gets the same information  4. Inter­Organizational  a. IORs  b. Trade    Knowledge Management  ● Identify information  ○ One person can’t know everything about an organization **  ● Collect information  ● Make it available  ● Keep it up­to­date  ● Limits  1. Self­interest  a. Why would I share this information with you?  b. What’s in it for me?  c. Doesn’t apply to everyone  d. Strongly related to culture  2. Cognitive Biases  a. Escalation of commitment  b. Cognitive Dissonance  3. Structural Impediments (Limitations)    Codification  ● How to document these things?  ● Documentable    Personalization  ● Mentoring    Overcoming?  ● HR  ● Experimentation  ● Structural Change 


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