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Chapter 7 notes, Trust Justice & Ethics

by: Isabelle Hue

Chapter 7 notes, Trust Justice & Ethics MGMT3080

Marketplace > University of Cincinnati > MGMT3080 > Chapter 7 notes Trust Justice Ethics
Isabelle Hue
GPA 3.9

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chapter 7 notes
Heather Vough
Class Notes
Management, Trust, Justice, ethics, chapter 7, Weekly notes
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This 3 page Class Notes was uploaded by Isabelle Hue on Tuesday April 12, 2016. The Class Notes belongs to MGMT3080 at University of Cincinnati taught by Heather Vough in Spring 2016. Since its upload, it has received 5 views.


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Date Created: 04/12/16
reputation- The prominence of an organization's brand in the minds of the public and t he perceived quality of its goods and services, trust- The willingness to be vulnerable to an authority based on positive expectat ions about the authority's actions and intentions justice-The perceived fairness of an authority's decision making. ethics- The degree to which the behaviors of an authority are in accordance with  generally accepted moral norms. TRUST 1. disposition-based trust- Trust that is rooted in one's own personality, as opposed to a careful assessment of the trustee's trustworthiness, 2. cognition-based trust- Trust that is rooted in a rational assessment of the authority's trustw orthiness. 3. affect-based trust- Trust that depends on feelings toward the authority that go beyond r ational assessment. trust propensity -A general expectation that the words, promises, and statements of individuals can be relied upon, TRUSTWORTHINESS, & ITS 3 DIMENSION trustworthiness-Characteristics or attributes of a person that inspire trust, including competence, character, and benevolence, 1. ability- Relatively stable capabilities of people for performing a particular ran ge of related activities. 2. benevolence- The belief that an authority wants to do good for an employee, apart from any selfish or profit-centered motives, 3. integrity- The perception that an authority adheres to a set of acceptable value s and principles, FAIRNESS OF AUTHORITY’S DECISION MAKING 4 DIMENSIONS (judged along) 1. distributive justice-The perceived fairness of decision- making outcomes, 2. procedural justice-The perceived fairness of decision- making processes. 3. interpersonal justice- The perceived fairness of the interpersonal treatment received by em ployees from authorities, ◦ abusive supervision- The sustained display of hostile verbal and nonverbal behavior s on the part of supervisors, excluding physical contact, 4. informational justice- The perceived fairness of the communications provided to employee s from authorities ◦ whistle-blowing- When employees expose illegal actions by their employer,\ ETHICS four-component model- A model that argues that ethical behaviors result from the multistage sequ ence of moral awareness, moral judgment, moral intent, and ethical behavior 1. moral awareness- when an authority recognizes that a moral issue exists in a situation. 1. moral intensity - The degree to which an issue has ethical urgency, 1. slides 2. moral attentiveness- The degree to which people chronically perceive and consider i ssues of morality during their experiences, 2. moral judgement- When an authority can accurately identify the “right” course of action , 1. cognitive and moral development- As people age and mature, they move through several states of moral development, each more mature and sophisticated than the prior one, slides to see stages  2. moral principles- Prescriptive guides for making moral judgments, 3. moral intent- An authority's degree of commitment to the moral course of action 4. ethical behavior moral identity-- The degree to which a person views himself or herself as a moral person ability to focus- The degree to which employees can devote their attention to work, economic exchange- Work relationships that resemble a contractual agreement by which emplo yees fulfill job duties in exchange for financial compensation, social exchange- Work relationships that are characterized by mutual investment, with employees willing to engage in “extra mile” sorts of behaviors becaus e they trust that their efforts will eventually be rewarded, corporate social responsibility- A perspective that acknowledges that the responsibility of a business enco mpasses the economic, legal, ethical, and citizenship expectations of society, ETHICS- SLIDES —ethical decision Moral principals—slides these go into stages of four component model 4 guidelines for making ethical decision—slides 1. front page news 2. parent/child 3. good nights sleep 4. golden rule 


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