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Comm 100, 1 Week of Notes

by: Lisa Montanez

Comm 100, 1 Week of Notes Comm 100

Lisa Montanez
Edinboro University of Pennsylvania

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About this Document

These notes cover Chapter 11: Communication in Groups and Teams, which will be on the next exam.
Human Communication
Dr. Esposito
Class Notes
human communication
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This 3 page Class Notes was uploaded by Lisa Montanez on Tuesday April 12, 2016. The Class Notes belongs to Comm 100 at Edinboro University of Pennsylvania taught by Dr. Esposito in Spring 2016. Since its upload, it has received 55 views. For similar materials see Human Communication in Communication at Edinboro University of Pennsylvania.


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Date Created: 04/12/16
Human Communications, Comm 100 Notes Chapter 11: Communication in Groups and Teams Focus Questions: 1. Why are groups & teams becoming increasingly popular in professional life? 2. What are the potential strengths of group discussion? 3. What are the potential limitations of group discussion? 4. To what extent should leadership be assigned to a single group member? Overview of Chapter:  How basic communication skills apply to groups & teams  We identify potential strengths and weaknesses of groups & teams  Aspects of groups that affect communication  Two effective methods of group decision making  Guidelines for effective participation in groups 1.1Understanding Communication in Groups & Teams  Each group has a distinctive goal  Kinds of groups o Social o Personal growth o Task 1.2Three Kinds of Communication  Climate  Procedural  Task  Communication in groups and teams involves the basic processes discussed earlier 1.3Defining Group  People must o Interact o Be interdependent o Have a common goal o Share some rules of conduct  3 or more people 1.4Defining Team  Team o Special kind of group o Different, complementary resources of members o Strong sense of collective identity 1.5The Rise of Groups & Teams  Project teams  Focus groups  Brainstorming groups  Advisory groups  Quality improvement Teams  Decision-Making Groups 1.6Potential Limitations of Groups  Time needed for the group process  Potential to suppress individuals or encourage conformity  Social loafing 1.7Potential Strengths of Groups  Greater resources  More thorough thought o Synergy  Heightened creativity  Enhanced commitment to decisions 1.8Features of Small Groups  Cohesion o Groupthink  Group size  Power structure o Power over o Power to o Social climbing 1.9Interaction Patterns  Centralized  Decentralized 1.10 Five Bases of Power  Reward  Coercive  Legitimate  Expert  Referent 1.11 Group Norms  Guidelines that regulate how members act & interact with each other  Trivial norms  Substantive norms 1.12 Methods of Group Decision Making  Nominal Group Decision Making o Introduction & explanation o Silent generation of ideas o Sharing ideas o Group discussion o Voting & ranking 1.13 Digital Media and Groups  Groups can operate through virtual conferences or through computer networking  Two challenges for virtual groups are: o Limited nonverbal cues o Constraints on building relationships 1.14 Guidelines  Participate constructively o Task communication o Procedural communication o Climate communication o Egocentric communication  Provide leadership o Process of establishing & maintaining a good climate  Manage conflict constructively o Disruptive conflict o Constructive conflict Summary  Small groups & how they operate  Defined groups  Many factors influence teams & groups  Guidelines


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