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Comm 100, 1 Week of Notes

by: Lisa Montanez

Comm 100, 1 Week of Notes Comm 100

Lisa Montanez
Edinboro University of Pennsylvania

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About this Document

These notes cover Chapter 12: Communication in Organization which will be on the next exam.
Human Communication
Dr. Esposito
Class Notes
human communication
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This 2 page Class Notes was uploaded by Lisa Montanez on Tuesday April 12, 2016. The Class Notes belongs to Comm 100 at Edinboro University of Pennsylvania taught by Dr. Esposito in Spring 2016. Since its upload, it has received 44 views. For similar materials see Human Communication in Communication at Edinboro University of Pennsylvania.


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Date Created: 04/12/16
Human Communication, Comm 100 Notes Chapter 12: Communication in Organizations Focus Questions: 1. What is organizational culture? 2. How do ritual and routines express organization values 3. How do today’s organization differ from those of earlier eras? 4. What are the advantages and disadvantages of personal relationships on the job? Overview of Chapter:  Identify key features of organizational communication  Overall culture of an organization  Guidelines for communicating in organizations 1.1Key Features  Structure  Communication networks  Links to external environments 1.2Organizational Culture  Consists of ways of o Thinking o Acting o Understanding work  Shared by members of an organization  Reflect an organization’s distinct identity 1.3Conveying Culture  Vocabularies o Hierarchical language o Masculine language  Stories o Corporate stories o Personal stories o Collegial stories 1.4Rites  Rites of passage  Rites of integration  Enhancement rites  Renewal rites  Conflict resolution rites 1.5Rituals  Occur regularly, are familiar, and are routine  Personal  Social  Task 1.6Conveying Culture  Structures o Roles o Rules  Specify when, where, and with whom communication should occur o Policies o Communication networks  Formal  Informal 1.7Digital Media and Organizational Communication  Digital media have the potential to increase productivity and efficiency  Technologies increase organizational flexibility  Digital media enlarge the range of contacts  Social media can be a powerful distraction from work 1.8Guidelines  Adapt to diverse needs, situations, & people  Expect to move in & out of teams  Manage personal relationships on the job Summary  Rites  Rituals  Structures  Guidelines for communication in organizations


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