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Unit 4: Conflict

by: Bennett Notetaker

Unit 4: Conflict COM 217LEC

Bennett Notetaker

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About this Document

Types of conflict, strategies to solve conflict, all content will appear on next exam
Communication In Organization
Stefanone, M A
Class Notes
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This 2 page Class Notes was uploaded by Bennett Notetaker on Thursday April 14, 2016. The Class Notes belongs to COM 217LEC at University at Buffalo taught by Stefanone, M A in Fall 2015. Since its upload, it has received 14 views. For similar materials see Communication In Organization in Communication Studies at University at Buffalo.


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Date Created: 04/14/16
Conflict: -Interaction of interdependent people 1) Goals  Resources (energy, customers)  Procedures (filling out certain paperwork or decision- making)  Value orientation 2) Interdependency  Relationship 3) Interaction  Expression of incompatibility (verbal or nonverbal) o Communication is very important and there are different types  Interpersonal  Intergroup  Interorg -There are five types of conflict  Latent conflict- it’s always there and always possible especially when you inn close proximity with someone  Perceived conflict- when one or more person realizes incompatibility and interdependence exists  Felt conflict- this is when you start planning  Manifest conflict- the conflict actually occurs  Aftermath conflict -Different ways to deal with conflict:  Competition- only care about what you need and not the other person  Avoidance- you don’t acknowledge the problem  Collaborative- care too much about what you and the other person wants  Accommodate- only focusing on what the other person wants  Compromise- this is the goal, so you and the other person can get something -Bargaining and Negotiation  Create rules and corporate with them and try to gain a competitive advantage  Formal activity  Integrative bargaining- parties try to maximize gains for both sides (usually a more creative solution  Distributive bargaining- parties work to maximize their own goals, they don’t want loose -Third-Party Conflict  Need an outsider to come in and settle disputes for them  Mediation- parties work together to come to some sort of agreement and the mediator uses different tactics to establish an agenda and clear up misunderstandings


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