Lecture 23 - Organization Knowledge (cont'd)
Lecture 23 - Organization Knowledge (cont'd) ORSC 1109
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This 2 page Class Notes was uploaded by Leslie Ogu on Thursday April 21, 2016. The Class Notes belongs to ORSC 1109 at George Washington University taught by Costanza, D in Fall 2015. Since its upload, it has received 22 views. For similar materials see Introduction to Organizational Sciences in Humanities and Social Sciences at George Washington University.
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Date Created: 04/21/16
Leslie Ogu ORSC 1109 04/18/2016 Organization Knowledge Recap from Last Class ● Change ○ Targets (Individual ⇒ Organizational) ○ Causes ○ Resistence ■ Participation is a way to combat this Revolution v. Evolution 1. Total Quality Management (TQM) / Quality Circles (QC) a. The idea of these is that quality, success, etc are all grouped phenomenon b. You have to concentrate on the level the work is happening; not the big picture and individual training 2. Reengineering a. How is the work being done and what is the state with that? b. Where do we want to be and what do we change to get there? c. Ex: Uber (who act as brokers bringing you to empty cars willing to drive you places) d. Ex: Tesla Planned Change 1. Problem Identification 2. Change Agents ○ Who will be doing the change? 3. Diagnosis ○ You have to be sure of what the problem is 4. Goals 5. Intervention ○ Going in and actually changing specific areas 6. Evaluation ○ Did this intervention make a difference? ○ Was the problem solved? 7. Feedback Institutionalization ● Making sure these changes stay and are actually benefitting organization ● Socialization ○ This is how our culture looks like ○ Part of getting the new changes into place ● Rewards ○ Make sure rewards support and match up with what the change is ● System Diffusion
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