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This 4 page Class Notes was uploaded by Haley Ruhe on Sunday March 1, 2015. The Class Notes belongs to a course at a university taught by a professor in Fall. Since its upload, it has received 60 views.
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Date Created: 03/01/15
Verbal amp Nonverbal Communication 02242015 2 Essential Tools 0 Verbal l meaning from spoken words 0 Nonverbal l meaning from other forms 0 Ex hand gestures nervous habbits etc 0 23 of meaning from nonverbal 0 high context v low context cultures 0 high context requires less verbal communication amp low requires more verbal communication Team Talk Enables group to use language to encourage group atmosphere Reveals where the group is coming from amp where it is headed Dimensions Identi cation plural pronouns Interdependence collective Minimum power differentiation considerate Social equality casualinformal Con ict management collaborative o Negotiation Use plural pronouns such as we us amp our Expressed shared needs OOOOO Language Challenges 0 Abstract words refer to ideasconcepts that cannot be seen or touched 0 Concrete words refer to speci c things that can be evaluated with the senses o Bypassing I differences in meaning amp interpretation Offensive language biaseddemeaninginappropriate 0 Ex cursing racial slurs etc Jargon l specialized language of a profession o Often bene cial but not if someone is of a different profession Language Differences Gender 0 Women tend to be more tentative amp used to maintain relationships Quali ers l conveys uncertainty n ex maybe perhaps Tag questions connected at the end of a statement a Is that ok Do you agree 0 Men tend to assert their ideas amp compete Direct amp forceful Culture 0 Dialect l style of language unique to a geographical location or culture Ex accents slang o Codeswitching l ability of to switch from originalpersonal dialect to dialect of the majority or situation Importance of Nonverbal Communication 0 6070 of meaning derived from communication comes from nonverbal communication 0 many behaviors occur simultaneously Nonverbal Behavior 0 Personal appearance used to create initial opinionsstereotypes Facial expression amp eye contact o Facial expression l supplementcompliment verbal messages 0 Eye contact the most revealing facial feature 0 Vocal expression l varying in pitch volume speed amp stress 0 Physical expression 0 Kinesics l study of body language amp physical expression 0 Ex gestures posture touch Nonverbal Environment 0 Arrangement of space greatly impacts communication 0 Seating choice Roundtable Cornertocorner Sidebyside Classroom Facetoface 0 Interior of a room Lecture l forces focus on front Long rectangular table gives leaderhead prominence Circular tables members all equal Perception of personal space 0 Proxemics how we perceiveuse personal space 0 Territoriality l sense of ownership over a space Ex favorite seat in a classroom 0 Interpersonal space personal bubble Intimate personal social Nonverbal Differences Gender 0 Women tend to Use more facial expressions Smile more Use more eye contact Touch more Notice more nonverbal behavior Use more expressive movements 0 Men tend to Use more expressive movements Appear more relaxed amp less involved Touch less especially other men Shake hands more Use larger personal space 0 Culture Communication with someone of a different culture is similar to understanding a different language a Personal space eye contact Creating a Supportive Communication Climate Climate degree to which a member feels comfortable interacting o Supportive Behaviors description problem orientation spontaneity empathy equality provisionalism o Defensive Behaviors evaluation control strategy neutrality superiority certainty Nonverbal behavior is contagious o If one person is negative the rest are more likely to develop negative attitudes Verbal communication how words amp language are used to create meaning Humans use language to create meaning through 0 Denotation l literal meaning of a word Connotation l associated meaning of a word
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