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This 4 page Class Notes was uploaded by Haley Ruhe on Sunday March 8, 2015. The Class Notes belongs to a course at a university taught by a professor in Fall. Since its upload, it has received 18 views.
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Date Created: 03/08/15
Ch 7 Listening in Groups 03022015 More difficult because multiple speakers perspectives amp goals 0 Members may not listen because they assume someone else will Listening l ability to understandanalyzeetc amp respond to the meaning of another person s verbal amp nonverbal language 0 While we may hear we may fail to listen 0 Our 1 communication process 0 We need better listening skills Habits of listeners Habit l something you do so frequently for so long that you no longer think about how amp why you do it o 3 components of an effective habit knowledge skills desires poor listening habits o pseudolistening l pretend to listen 0 selective listening l avoid listening to someonesomething you don t like or agree with o superficial listening l pay less attention to content of than what they look like or how they speak 0 defensive listening listen to consider how to defensively respond or challenge 0 disruptive listening l interrupting Hearing v listening 0 Hear physical process of sound hitting your ears 0 The gateway to effective listening 0 Listening l active part of analyzingresponding to sound Types of listening 0 Listening to hear l ability to make clear distinctions among sounds amp words O O O O O O O 0 Hearing gateway to effective listening Listening to understand l comprehensive listening Focus on grasping the message Listening to remember ability to recall Most people cannot recall 50 of what they hear immediately after hearing it Ability to remember effects how well we listen If you re interested in what is being said you re more likely to remember Stress negatively effects memory Suggestions to improve Repeat Associate l associate idea with something that descdbesit Visualize Mnemonic Listening to interpret l empathetic listening ability to recognizerespond to emotional meanings Empathetic listening l beyond comprehending focuses on understanding situation feelings motives Listening to evaluate l analytical listening Critical thinking to analyze what you hear Understand why you acceptreject an idea Listening to respond l more likely to react verbally amp nonverbally o Verbal question support advice 0 Nonverbal frown shrug o Paraphrasing l ability to restate what has been said in a way that indicates you understand Shows you understand feelings amp underlying meanings Form of feedback a listening test Listeningstrategies amp skills Use your extra thought speed 0 Thought speed speed in which we can think v speak Poor listeners use extra thought speed to daydream Apply the golden rule listen to others as you would have them listen to you Minimize distractions o Annoying noises o Uncomfortable environment 0 Interruptions 0 Someone speaking too softly rapidly slowly etc o Fidgeting o listen to nonverbal behavior 0 WllFM what s in it for me o If you can get something out of it you re more likely to pay attention 0 Listen before you leap l think before you speak Take relevant notes robotically note taking prevents active listening Listening to differences 0 Group members differ in backgrounds perceptions values listening strategy 0 Gender 0 Men Focus on content Listen comprehensively amp analytically 0 Women Focus relationship among speakers Higher awareness of mood associated with communication 0 A group works better when they have both 0 Personality o lntrovert v extrovert o Sensing v intuitive o Etc 0 Cultural 0 International students see US students as less willing amp patient listeners 0 Ex English v Japanese English speakingresponsible n Lowcontext I Believe Japanese speakers leave out important information Japanese listenerresponsible n Highcontext culture rely on more nonverbal a They think English speakers overexplain Hearing ability l learn how to communicate with people of a lesser hearing ability ex older deaf Ethics selfcentered roles 0 Goals are sel sh amp may be counterproductive amp unethical 0 Ethical listening is just as important as ethical speaking Effects of listening Primacy amp recency effect 0 Working memory theory 0 Shortterm memory 0 Working memory 0 Longterm memory Hurrier model 0 Listening lters affected by internalexternal factors 0 Listen lessmore depending on situation Headng Understanding comprehensive listening Remembering Interpreting empathetic listening Evaluating analytical listening Responding OOOOOO
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