MGMT 300 - WEEK 2 LESSON 3
MGMT 300 - WEEK 2 LESSON 3 MGMT 300
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This 3 page Class Notes was uploaded by Patrick Ren on Thursday May 5, 2016. The Class Notes belongs to MGMT 300 at University of Washington taught by STAFF in Fall 2015. Since its upload, it has received 14 views. For similar materials see Leadership and Organizational Behavior in Business at University of Washington.
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Date Created: 05/05/16
Stress Under individual mechanisms A psychological response in reaction to a task orsituation that exceeds the person’s capacity or resources stressors cause people to feel stress strains are the negative consequences of stress Transaction theory of Stress IMPORTANT Primary appraisal is this stressful? What sort of stress o Appraisal: hindrance or challenge Secondary appraisal how can I cope? Stress coping skills Behavioural and Cognitive (METHODS) o Behavioural Coping involves the set of physical activities that are used to deal with a stressful situation o Cognitive coping refers to the thoughts that are involved in tryng to deal with a stressful situation Problemfocused coping o refers to behaviours and cognitions intended to manage the stressful situation itself Emotionfocused coping o refers to various ways in which people manage their own emotional reactions to stressful demands Hindrance Stressors on P&C (IMPORTANT) Hindrance stressors are perceived as hurdles to goal achievemnet o Weak negative correlation to Job performance o Strong negative correlation to Organisational commitment o Higher hindrance stressors affect affective(emotion) and normative(obligation) commitment o Also, lower task performance Challenge Stressors(IMPORTANT) Challenge stressors are perceived as opportunities for growth and achievement Challenge stressors have the opposite impact as hindrance stressors Can raise performance and increase affective and normative commitment Challenge stressors have a weak positive relationship with job performance and a moderate positive relationship with organizational commitment Strain: Stress can make you sick Stressors reduce the effectiveness of the body’s immune system Harm cardiovascular system, musculoskeletal, gastrointestinal psychological (depression, anxiety, irritability, etc) behavioural (e.g. drinking, drugs, etc) Psychological safety When a person can confidently express his or her ideas without fear of negative consequences to selfimage or career prospects HOPE effective goal setting o being able to see yourself completing the goal EFFICACY mastery experience, completing and experiencing success o learn and grow from experiences RESILIENCE how we react to set backs OPTIMISM leniency for past, appreciation for present, opportunity for the future Emotional Intelligence Social Awareness Empathy for others Relationship Management How you use that empathy to deal with problems Self Awareness how aware you are of your emotions Self Management managing that emotions in different situations Psycap Employee’s psychological mindset seen as capital 3 Performance Outcomes o Decreased absenteeism o Decreased employee cynicism o Increased employee job satisfaction
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