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by: Jessica Lynn

MANA CH. 18 MANA 3318

Jessica Lynn

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About this Document

Chapter 18 Notes
Organization Behavior
Dr. Baldwin
Class Notes
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This 4 page Class Notes was uploaded by Jessica Lynn on Monday May 9, 2016. The Class Notes belongs to MANA 3318 at University of Texas at Arlington taught by Dr. Baldwin in Spring 2016. Since its upload, it has received 11 views. For similar materials see Organization Behavior in Business at University of Texas at Arlington.


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Date Created: 05/09/16
Monday, May 9, 2016 Chapter 18 Managing Change - Organizational Changes planned change - change resulting from a deliberate decision to alter the • organization • unplanned change - change that is imposed on the organization and is often unforeseen - Scope of Change • incremental change - change of a relatively small scope, such as making small improvements • strategic change - change of a larger scale, such as organizational restructuring • transformational change - change in which the organization moves to a radically different, sometime unknown, future state - The Change Agent • individual or group that undertakes the task of introducing and managing a change in an organization • internal change agents - advantages • know past history, political system, and culture • must live with results of change so will move carefully - disadvantages • may be associated with factions, accused of favoritism • may be top close to the situation to be objective • external change agents - advantages • outsider’s objective view 1 Monday, May 9, 2016 • impartiality - disadvantages • limited knowledge of organization’s history • may be viewed with suspicion - Resistance to Change • fear of the unknown fear of loss • • fear of failure • disruption of interpersonal relationships • personality conflicts • politics • cultural assumptions and values - Dealing with Resistance to Change • communication - details - rationale • participation in the process - ownership - commitment • empty and support - Organizational Development (OD) • a systematic approach to organizational improvement that applies behavioral science theory and research in order to increase individual and organizational well- being and effectiveness - 5 Group-Focused Techniques • survey feedback - widely used intervention method whereby employee attitudes are solicited using a questionnaire 2 Monday, May 9, 2016 - anonymous - group reporting format - no repercussions - clear purpose - follow-up • management by objectives (MBO) - involves joint goal setting between employees and managers - initial objectives - periodic progress reviews - problem solving to remove obstacles to goal achievement product and service quality programs - programs that embed product and service • quality excellence in the organizational culture; assuming key roles in the organization development efforts of many companies - raise aspirations about product/service quality - embed product/service quality excellence in the organizational culture • team building - improve the effectiveness of work groups - seek feedback - discuss errors - reflect on successes and failures - experiment with new ways of performing - climate of psychological safety • process consultation - method that helps managers and employees improve the processes that are used in organizations - outside consultant: • enters organization • defines the relationship • chooses an approach 3 Monday, May 9, 2016 • gathers data • diagnoses problem • intervenes • leaves organization 4


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