Popular in Course
Popular in Department
verified elite notetaker
This 2 page Class Notes was uploaded by Haley Ruhe on Sunday March 22, 2015. The Class Notes belongs to a course at a university taught by a professor in Fall. Since its upload, it has received 44 views.
Reviews for Week 9
Report this Material
What is Karma?
Karma is the currency of StudySoup.
You can buy or earn more Karma at anytime and redeem it for class notes, study guides, flashcards, and more!
Date Created: 03/22/15
Ch 8 Con ict amp Cohesion 03092015 Con ict l disagreementdisharmony that occurs when members express differences regarding group goals Con ict in groups 0 Effective balance between con ict amp cohesion dialect o Inevitable Constructive con ict is good 0 Types 0 Substantive l ideas amp goals Individual v group goal Hidden agendas o Affective l personalities amp beliefs Can occur when members don t feel appreciated or feel threatened by a struggle for power A personal relationship affects the entire group when it turns sour 0 Procedural l method amp process Differences in preferences regarding process for accomplishing group goals a Moving on to the next topic voting etc 0 Ways to express con ict 0 Constructive con ict l when members express disagreement in a way that values everyone s contributions amp promotes group goal 0 Destructive I members create hostility amp prevent group from achieving goal 0 Attribution theory l blame negative consequences on external forces amp attribute positive consequences on own behavior Snap judgments Selfserving bias l blame negative consequences on external forces amp attribute positive consequences on own behavior Con ict styles Avoidance 0 Accommodation 0 Competition Compromise Collaboration Cyberspace Con ict management strategies AElOU Wasinski s model 0 Collaboration amp positive intention 0 Every member must want to resolve con ict amp not play the quotblame gamequot 0 5 steps to resolve con ict A assume other person means well E express feelings I identify what you would like to happen Ooutcomes you expect are clear U understanding is achieved 0 Principled negotiation 4 elements a people a interests I options a criteria 0 Mediation TPl Requirements 0 Arbitration TPl
Are you sure you want to buy this material for
You're already Subscribed!
Looks like you've already subscribed to StudySoup, you won't need to purchase another subscription to get this material. To access this material simply click 'View Full Document'