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COMM 315 Notes, WEEK 1

by: Lauren Henderson


Lauren Henderson
U of L
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About this Document

These set of Notes deal with the concepts of listening and meaning and how we can apply it to everyday life.
Interpersonal Communications
Christine Steineck
Class Notes
Listening, meaning




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This 4 page Class Notes was uploaded by Lauren Henderson on Wednesday July 27, 2016. The Class Notes belongs to COMM 315 - INTRO TO INTERPER COMM at University of Louisville taught by Christine Steineck in Fall 2016. Since its upload, it has received 29 views. For similar materials see Interpersonal Communications in Communications at University of Louisville.

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Date Created: 07/27/16
COMM 315 Notes Week 1 Listening:  We value how we spend our time listening than any other single communication activity  It is the most valued job skill  It is crucial to effective relationships Hearing is NOT Listening: 1. Hearing – sound waves striking the eardrum (automatic) 2. Listening – giving meaning to electrochemical impulses *Be mindful how you listen (careful and thoughtful) *Pay attention to the messages being sent * All listeners do not receive the same messages  Personal experience; frame of reference  Meanings are in people, not words Listening is NOT easy:  Hearing problems  Information Overload  Personal Concerns  Rapid Thought  Noise 1. Physical and Psychological Reasons to Listen: - Understand/retain information - Evaluating quality of message - Building and maintain relationships - Helping others There are people that have developed Poor Listening Habits -Are you in any of these categories? 1. Pseudo listening – pretending to listen 2. Stage hogging – only want to talk -Asks counterfeit questions COMM 315 Notes Week 1 3. Selective listening – responds only to what interests listener 4. Filling in the gaps – when retelling story, they make up parts they don’t remember 5. Insulated listening – avoid hearing what they don’t want to hear 6. Defensive listening – everything is a personal attack 7. Ambushing – listening for information to be used against speaker Components of Listening  Hearing-physiological process  Attending- Focus on the particular  Understand- Interpret  Remembering- Recall  Responding- Feedback Types of Listening (8) 1. Silent Listening – attentive and nonverbally responsive -No verbal feedback 2. Questioning – asking for additional info. -To clarify -To learn other’s thoughts, feelings (open v. closed) -To encourage elaboration -To encourage discovery -To gather more facts and details 3. Paraphrasing- restating the information the speaker has said in your own words  Factual Information vs Personal Information -Summarize facts, data (F.I.) -Identify thoughts, feelings, wants (P.I.) 4. Empathizing – listener wants to show they identify with speaker -Legitimizes speaker’s feeling 5. Supporting – reveals solidarity with speaker COMM 315 Notes Week 1 -Agreement -Praise -Reassurance 6. Analyzing - An interpretation of the message or the situation -Offers unemotional response -Can arouse defensiveness and confusion 7. Evaluating – appraises thoughts or behaviors of speaker -Other person should request evaluation -Should be genuinely constructive 8. Advising – should be sought by speaker, must save face of speaker; is offered when -Speaker asks for it -Ambiguity implies a request -It’s unsolicited Meaning: subjective response one has based on experience and reference Denotative – standardized, agreed-upon definition Connotative – personal definition based on experience and frame of reference Triangle of Meaning Referent: Meaning Symbol Referent – actual object, event or idea that is being communicated about Symbol – label (words, letters, and numbers) used to identify referent or meaning Meaning – subjective response one has when seeing/hearing referent or symbol COMM 315 Notes Week 1


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