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HRAD 3473-Week 1 Notes

by: Nichole Pike

HRAD 3473-Week 1 Notes HRAD 3473

Nichole Pike
OK State
GPA 3.776
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About this Document

These are notes from Week 1 covering Chapter 1.
Mechanical Equipment and Facility Management
Class Notes
facility, Management, Hospitality




Popular in Mechanical Equipment and Facility Management

Popular in Hotel and Restaurant Administration

This 3 page Class Notes was uploaded by Nichole Pike on Saturday August 20, 2016. The Class Notes belongs to HRAD 3473 at Oklahoma State University taught by Ryan in Fall 2016. Since its upload, it has received 107 views. For similar materials see Mechanical Equipment and Facility Management in Hotel and Restaurant Administration at Oklahoma State University.

Similar to HRAD 3473 at OK State

Popular in Hotel and Restaurant Administration


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Date Created: 08/20/16
08/18/16 HRAD 3473 CHAPTER 1 THE ROLE, COST AND MANAGEMENT OF HOSPITALITY FACILITIES DISCLAIMER: THESE NOTES WERE TAKEN FROM WHAT WAS RETAINED  FROM CLASS LECTURE AND TEXTBOOK READINGS. THESE ARE IN NO WAY  COMPREHENSIVE, BUT SHOULD BE USED IN CONJUNCTION WITH CLASS  MATERIALS PROVIDED BY THE PROFESSOR. KEY TERMS ­Americans with Disabilities Act (ADA) ­provides accommodations for all types of disabilities, enacted in 1990 ­Facility Management Companies ­those with expertise in services (variety of services offered) ­Franchise Agreement ­able to conduct business under another  ­ex. international franchise­one location is owned by smaller parties ­Management Contract ­ex. corporate hotel­general manager operates, but corporate keeps financial  responsibility ­Capital Expenditure (CapEx) ­replacements, repairs, renovations, maintaining safety and ADA requirements ­Furniture, Fixtures and Equipment (FF&E) ­large portion of capital expenditure ­Property Operation and Maintenance (POM) ­after construction; ongoing costs in order to operate and maintain ­Replacement Reserves ­that which is set aside for repairs and maintenance or FF&E ­Preventative Maintenance ­regulatory maintenance done to extend the lifespan RESPONSIBILITY OF FACILITY MANAGEMENT ­Safety and Security ­ex. Repairs, liability, and elements ­Legal and Regulatory Compliance ­ex. Compliance with ADA ­Service ­in hospitality; service is 95% perception ­both in practice and design, facility management is service oriented ­Cost Control ­most maintenance companies do not create revenue; instead they are an expense to the  company ­Asset Management ­protecting the physical assets of the company ­ex. Physical building In the hospitality industry, there are a variety of titles and responsibilities from general facility  management to housekeeping. In some fields and organizations, technical training and  backgrounds may be required. PURPOSE OF FACILITIES ­Provides ­aesthetic appearance ­safety ­identity or brand ­ROI’s (Return on Investment)­maximization  ­may or may not manufacture for other businesses ­Generates revenue MANAGEMENT CONTRACTS AND FRANCHISE AGREEMENTS ­some contracts require setting aside percentage of revenue ­should be completed on a consistent timetable ­rentals or leases protect owners ­minimum standards are set ­all part of a thinking process PRODUCT QUALITY AND REVENUE ­Direct relationship (moves the same direction) between quality and revenue  ­ex. Higher quality means higher revenue ­Inverse relationship (moves in opposite directions) ­ex. More defects mean less revenue ASSOCIATED COSTS ­Development and Construction (Phase I) ­human life cycle ex. development ­Property Operation and Maintenance (POM and Utilities) (Phase II) ­human life cycle ex. birth ­ongoing costs begin to occur ­ultimate goal: revenue greater than expenses ­Renovation and Modernization (Phase III)  ­continuous process ­human life cycle ex. cosmetic surgery ­CapEx ­Replacement reserve ­ex. saving money for next car There is no distinct line where POM ends and renovation begins. It is often overlapping


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