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IS 3003 Lecture 2 Notes. Global E-business and Collaboration

by: Shierly Rivera

IS 3003 Lecture 2 Notes. Global E-business and Collaboration IS 3003

Marketplace > University of Texas at San Antonio > Information System > IS 3003 > IS 3003 Lecture 2 Notes Global E business and Collaboration
Shierly Rivera

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About this Document

Lecture 2 covers most of Chapter 2 from textbook: Essentials of Management Information Systems 11th edition, by Laudon & Laudon
Principles of Information Systems for Management
Nasim Talebi
Class Notes
IS, 3003, lecture2, UTSA, Nasim, Talebi, information, Systems, Management
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This 5 page Class Notes was uploaded by Shierly Rivera on Sunday August 21, 2016. The Class Notes belongs to IS 3003 at University of Texas at San Antonio taught by Nasim Talebi in Fall 2015. Since its upload, it has received 6 views. For similar materials see Principles of Information Systems for Management in Information System at University of Texas at San Antonio.

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Date Created: 08/21/16
    IS 3003  Nasim Talebi    Lecture 2: Global E­Business and Collaboration    I.  BUSINESS PROCESSES AND INFORMATION SYSTEMS  A. Information Systems Services The Information Systems Function in  Business  1. Computing services , Telecommunications services   2. Data management services , Application software services   3. Physical facilities management services   4. IT management services, IT standards services, IT educational services ,  IT research and development services    B. Four Functional Areas of Every Business  1. Sales ​and Marketing ­ Selling the business’ products and services. ​   Producing & delivering products and services    2. Manufacturing ​  and Production ­ Selling the business’ products and  ​ services. ​  Producing & delivering products and services  3.   Finan ​ ce and Accounting ­ Manages firm’s financial assets and maintains  its financial records    4. ​ Human Resources ­ Attracts/develops/maintains the firm’s labor force and  employee records      C. Business Processes ­ ​  Logically related set of tasks that define how specific  business tasks are performed.  1. The tasks each employee performs, in what order, and on what schedule  2. Some processes tied to a functional area  a) Sales and marketing: identifying customers  3. Some processes are cross functional  a) Order Fulfillment Process ­ Involves a complex set of steps that  requires the close coordination of the sales, accounting, and  manufacturing functions    D. Organizational Hierarchy & Environmental Factors  1. Hierarchy (bottom to top)  a) Operational managers­ More doers than any other group. Routine  and day­to­day tasks.    b) Middle Managers­ Middle Management. Routine day­to­day tasks  AND making semi­structured, at times unstructured, decisions.  c) Leaders (Senior Management)­ Unstructured decision. Long term  strategizing     E. Environmental Factors  1. Global ­ Technology and Science, economy, politics, international change  2. Immediate ­ Customers, suppliers, competitors, regulations, stockholders    II. TYPES OF INFORMATION SYSTEMS    A. Transaction/Processing Systems (TPS)  1. One of the 1st types of computer based systems.  2. Serve ​Operational Managers  3. Cover routine, repetitive, well defined tasks  a) Updated organizational databases  b) Major producer of information for other systems  4. Processing can be either:  ​ ​ a) Batch Transaction Processing ­ Processing in which each  transaction is grouped and processed together at a later time.  Usually midnight.  ​ Disadvantage: ​Information is not up to date.  ​ ​ b) Online (real time) ­ Processing in which each transaction is  processed immediately (in real time), without the delay of  accumulating transactions into a batch.  ​ Advantage: Processed individually in real time, as it  occurs.    B. Management Information Systems (MIS)  1. Serve ​middle manager   a) Provide reports on firm's performance  2. Summarizes data from TPS  a) Help with monitoring, controlling, decision making, and admin  activities  EX. Can collect sales data, unit production costs, product  change data and expense data­ evaluate it­ Create a final  report  b) Provide weekly, monthly, annual results, but may enable drilling  down into daily or hourly data  3. Not very flexible          C. Decision Support Systems (DSS)  1. Serves ​Middle Managers  2. Focus on problems that are unique and rapidly changing  a) It is used to evaluate and compare alternatives to pick the best  solution.  b) Can include information from external sources.  ​ 3. Uses  ​ mathematical models to analyze data  a) Model and data driven    D. Executive Support Systems (ESS)  1. Serves ​senior managers  ​ 2. Address ​non­routine decision making  EX. strategic issues and long­term trends  3. Draw summarized info from MIS, DSS, and data from external events.    TPS ­> MIS ­> DSS­> ESS      III. INTEGRATED INFORMATION SYSTEMS  A. Enterprise Applications   1. System that spans functional areas  2. Focuses on executing business processes across the firm  3. Include multiple levels of management    B. 4 Major Types of Enterprise Applications:  1. Enterprise Systems  a) AKA Enterprise Resource Planning (ERP) systems.  b) Integrate data from key business processes into single system.   c) Speed communication of information throughout firm.   d) Enable greater flexibility in responding to customer requests,  greater accuracy in order fulfillment.   e) Enable managers to assemble overall view of operations.   2. Supply Chain Management Systems  a) Manage relationships with suppliers, purchasing firms, distributors,  and logistics companies  b) Type of interorganizational system automating info flow across  boundaries:  Manage shared info about orders, production, inventory  levels   3. Customer Relationship Management Systems  a) Help manage relationships with customers  b) Coordinate business processes that deal with customers in sales,  marketing, and customer service  ​ c) Goals: Optimize revenue, improve customer satisfaction, Increase  customer retention, Identify and retain most profitable customers,  increase sales  4. Knowledge Management Systems  a) Manage processes for capturing and applying knowledge and  expertise.  b)  Collect relevant knowledge and make it available wherever  needed in the enterprise to improve business processes and  management decisions.  c)  Links firm to external sources of knowledge.    C. Intranets & Extranets ­ ​Technology platforms that increase integration and  expedite the flow of information    Intranets: ​or a private,  internal, corporate network  that utilizes the Internet, on a  daily basis. Usually on the  company website           IV. COLLABORATION & TEAMWORK  A. Collaboration: W ​ orking with others to achieve shared and explicit goals.  1. Growing importance of collaboration: Changing nature of work • Growth of  professional work • Changing organization of the firm • Changing scope of  the firm • Emphasis on innovation • Changing culture of work and  business  B. Business Benefits of Collaboration and Teamwork Systems for  Collaboration and Teamwork  return large rewards, especially in sales and marketing, research and  development   1. Productivity: Sharing knowledge and resolving problems   2. Quality: Faster resolution of quality issues   3. Innovation: More ideas for products and services   4. Customer service: Complaints handled more rapidly   5. Financial performance: Generated by improvements in factors above  C. Evaluating and Selecting Collaboration Software Tools    1. What are your firm’s collaboration challenges?  2. What kinds of solutions are available?  3. Analyze available products’ cost and benefits.  4. Evaluate security risks.  5. Consult users for implementation and training issues.  6. Select candidate tools and evaluate vendors.      TIME / SPACE COLLABORATION TOOL MATRIX    SAME TIME  DIFFERENT TIME  (synchronous)  (asynchronous)  SAME PLACE  Face to Face Interactions  Continuous Task  (co­located)  (decision rooms, single  (Team rooms, shift work  display groupware, shared  groupware, project  table)  management)  DIFFERENT PLACE  Remote Interactions  Communication +  (remote)  (video conferencing, instant  Coordination  messaging, shared screens)  (email, blogs, group  calendars)            DEFINITIONS    Business:​ ​Formal organization that makes products or services in order to make a  profit.   Business Process: ​Logically related set of tasks that define how specific business tasks  are performed  E­ Business:​ Use of digital tech and internet to drive major business purchases   E­commerce:​ Subset of e­business. Buying and selling goods and services through  internet  E­government:​ using internet tech to deliver information and services to citizens,  employees and businesses       


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