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Overview and Challenges of Human Resource Management

by: Megan Opferman

Overview and Challenges of Human Resource Management MGMT 324 W01C

Marketplace > Clarion University of Pennsylvania > Business > MGMT 324 W01C > Overview and Challenges of Human Resource Management
Megan Opferman
GPA 3.02
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About this Document

These are the notes on chapter 1 for Ning Chen's MGMT 324 online class
Human Resources Managment
Dr. Chen
Class Notes




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This 11 page Class Notes was uploaded by Megan Opferman on Monday August 22, 2016. The Class Notes belongs to MGMT 324 W01C at Clarion University of Pennsylvania taught by Dr. Chen in Fall 2016. Since its upload, it has received 36 views. For similar materials see Human Resources Managment in Business at Clarion University of Pennsylvania.


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Date Created: 08/22/16
Chapter 1 Overview & Challenge of HRM BY MEGANOPFERMAN MGMT324- NOTES BY DR. NING CHEN What is Human Resources Management u HRM is the utilization of an organization’s human resources to achieve organizational objectives. u How effectively an organization’s human resources are utilized determines the overall efficiencyof the organization. Competitive Challenges and Human Resources Management u The most pressing competitive issuesfacingfirms: u Competing, recruiting, and staffing globally u Embracing new technology u Managingchange u Managingtalent, or humancapital u Responding to the market u Containing costs Challenge 1: Competing, Recruiting, and Staffing Globally u Globalization’sImpact on HRM u Different geographies, cultures, laws, and business practices u Issues: u Identifying capable managers and workers u Developing foreign culture and work practice training programs. u Adjusting compensation plans for overseas work Challenge 2: Embracing New Technology u Human Resources Information(HRIS)m u A computerized system that provides current and accurate data for the purposes of control and decision making. u Benefits: u Automation of routine tasks u Onlinerecruiting,screening, and pretesting of applicants u Training, tracking, and selecting employees based on their record of skillsand abilities u Self-service access to information and training for managers and employees HRM IT Investment Factors u Fit of the applicationto the firm’s employeebase. u Ability to upgrade increased efficiency and time savings u Compatibilitywith current systems u Availability of technical support u Time required to implementand train staff members to use HRIS u Initial and annual maintenance costs u Training time required forHR and payroll Challenge 3: Managing Change u Typesof Change u Reactive change u Change that occurs after external forces have already affece.g. performan Steve Jobssaved Apple in Crisis) u Proactive change u Change initiated to take advantage of targeted opportunities u Managing Change through HR u Formal changemanagementprograms help to keep employees focused on the success of the business. Challenge 4: Managing Talent, or Human Capital u Human Capital u The economic value of employees’ knowledge, skills, and capabilities. u Question: How to motivate employees in today’s economy? Challenge 5: Responding to the Market u Six Sigma u A set of principles and practices whose core ideas include understanding customer needs, doing things right the first time, and striving for continuous improvement. u Reengineering and HRM u Fundamental rethinkingand radical redesignof business processes to achieve dramatic improvements in cost, quality, service,and speed. u Requires that managers create an environment for change. u Depends oneffective leadershipandcommunicationprocesses. u Requires that administrative systems be reviewed and modified. Challenge 6: Containing Costs u Outsourcing u Contracting outside the organizationto have workdone that formerly was done by internal employees. u Offshoring (GlobalSourcing) u The business practice ofsending jobs to other countries. u Downsizing u The planned elimination of jobs (“head count”). u Layoffs u HiddenCostsof aLayoff u Severance and rehiringcosts u Accruedvacation and sick day payouts u Pension and benefitpayoffs u Potential lawsuits from aggrieved workers u Loss of institutional memory and trustin management u Lack of staffers when the economy rebounds u Survivors who are risk-averse,paranoid, and political Challenge 6: Containing Costs (cont’d) u Benefits of a-Layoff Policy u A fiercely loyal,more productive workforce u Higher customer satisfaction u Readiness to snap back with the economy u A recruiting edge u Workers who aren’t afraid to innovate, knowing their jobs are safe.


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