New User Special Price Expires in

Let's log you in.

Sign in with Facebook


Don't have a StudySoup account? Create one here!


Create a StudySoup account

Be part of our community, it's free to join!

Sign up with Facebook


Create your account
By creating an account you agree to StudySoup's terms and conditions and privacy policy

Already have a StudySoup account? Login here

COB 202 Week 1 Notes

by: Charles Miller

COB 202 Week 1 Notes COB 202

Marketplace > James Madison University > Business > COB 202 > COB 202 Week 1 Notes
Charles Miller
GPA 3.67
View Full Document for 0 Karma

View Full Document


Unlock These Notes for FREE

Enter your email below and we will instantly email you these Notes for Interpersonal Communication

(Limited time offer)

Unlock Notes

Already have a StudySoup account? Login here

Unlock FREE Class Notes

Enter your email below to receive Interpersonal Communication notes

Everyone needs better class notes. Enter your email and we will send you notes for this class for free.

Unlock FREE notes

About this Document

These notes cover all of chapter 1 and the beginning of chapter 2
Interpersonal Communication
Class Notes




Popular in Interpersonal Communication

Popular in Business

This 4 page Class Notes was uploaded by Charles Miller on Wednesday August 24, 2016. The Class Notes belongs to COB 202 at James Madison University taught by Staff in Fall 2016. Since its upload, it has received 23 views. For similar materials see Interpersonal Communication in Business at James Madison University.


Reviews for COB 202 Week 1 Notes


Report this Material


What is Karma?


Karma is the currency of StudySoup.

You can buy or earn more Karma at anytime and redeem it for class notes, study guides, flashcards, and more!

Date Created: 08/24/16
Chapter 1 What is Organizational Behavior (OB)?  The study of how individuals behave in an organization  The study of what people think, feel and do in and around organizations  Organization­ A group of people who work interdependently towards a goal Historical Foundations of OB OB emerged as a distinct field in the 1940’s However there have been many prominent individuals who have studied OB throughout  history  Plato­ Leadership  Confucius­ Ethics  Elton Mayo­ founded a “human relations” school Why Study OB? Companies are emphasizing soft skills in their search for new employees  Corporations are unwilling to invest in employees who lack soft skills  Help us make sense of and predict the world Knowledge to work with others Organizational behavior is important for everyone, not just managers OB has a strong correlation to a company’s bottom line  Challenges Facing Organizations  Globalization  Economic, social, cultural connectivity with people in other parts of the  world  Leads to larger markets, lower costs of production, and greater innovation  Less work life balance as people are interacting and collaborating with  people from many timezones  Cultural differences and different global laws lead to challenges for  companies   Fluctuation of foreign economies can negatively impact companies with  investments there Increasing Workforce Diversity   Surface Level Diversity­ Things you can see such as age, race, etc…  Deep­Level Diversity­ Traits that are not physical such as values, beliefs,  personalities, etc…  Opportunities and Challenges of Diversity o Broader knowledge base can allow for more informed decisions  and usually has a positive impact on financial returns at least in the  short run o Challenges can be that different personalities do not always make  for easy teamwork, and can lead to conflict and wasted time  Surface Level Diversity is an ethical imperative  Emerging Employment Relationships Work/Life balance­ minimizing conflict between time for working and time devoted to not working  Telecommuting is a growing trend that can have benefits and negatives for employees  and employers  For businesses it can lower costs and increase worker happiness, however it can lead to a lower quality of work   For employees it can lead to greater scheduling flexibility and a better work life  balance, however it can lead to isolation and less opportunities for advancement  in the company Organizational Behavior Anchors Systematic Research Anchor  OB knowledge is built on systematic research   Evidence Based management  Multidisciplinary Anchor  Many leading OB concepts have been adapted from other disciplines  Contingency Anchor  A particular action may have different consequences depending on the situation   A manager needs to first diagnose the situation and then choose the best course  of action based on that evaluation  Multiple levels of analysis anchor  Individual, team, organizational level of analysis  OB topics usually relevant at all three levels of analysis (individual, team, and  organizational) Chapter 2 MARS Model of Industrial Behavior  Individual characteristics make us unique individuals and combine to determine one's  motivation, ability, and role perceptions   Employee Motivation o Internal forces that affect a person's voluntary choice of behavior  o Elements of Motivation  Direction­ Path by which a person steers his/her effort  Intensity­ amount of effort put into achieving a goal  Persistence­ Consistent effort over a period of time put forth in  achieving a goal  Employee Ability  o Natural talents and skills acquired that allow you to complete a job o Person­Job Matching   Selecting Applicants  Developing Employees  Redesigning Jobs  Role Perceptions o Understand the job duties expected of us  o Clearer role perceptions (role clarity) when we:  Understand our tasks or accountable consequences  Understand task/ performance priorities  Understand the preferred behaviours/ procedures o Benefits of clearer role perceptions   More accurate/ efficient job performance   Better coordination w/ others   Higher motivation  o Situational Factors   Environmental conditions beyond the individual’s short term control Types of Individual Behavior   Task Performance  o Goal Directed Behaviors  o Organizational Citizenship Behaviors   How an employee will interact with their coworkers in a way that  helps themselves and the organization as a whole o Counterproductive Work Behaviors   Behaviors that hamper the goals of the organization  o Joining and Staying with an organization   Whether or not an employee or prospective employee will stay with  an organization  o Maintaining Work Attendance  The amount of days missed whether due to environmental  factors(weather), health issues, or motivation issues (bad  workplace environment)   Presentism­ Being at work but not performing up to ability due to  illness or other reason Defining Personality   Those things that make us uniquely who we are  Enduring pattern of thoughts emotions and behaviors Nature vs. Nurture  The debate of whether you inherit your personality or if it is created by the  environment that you are raised in   Personality for the most part stabilizes in your early 30’s  Five Factor Model of Personality  C­ Conscientiousness  A­ Agreeableness  N­ Neuroticism (Emotional Stability)  O­ Openness to Explore  E­ Extroversion  o Conscientiousness and Emotional Stability are the greatest indicators of  performance  o Extraversion­ Best for  Sales and Management positions  o Agreeableness­ A good trait for those who have to work in teams o Openness to Explore­ Important for those in creative fields  MBTI  Measures Jungian Types  The most widely used personality test in the business field   Good for self and other awareness   Poor predictor of performance, leadership ability, and for team building purposes   Identifies preferences for receiving information


Buy Material

Are you sure you want to buy this material for

0 Karma

Buy Material

BOOM! Enjoy Your Free Notes!

We've added these Notes to your profile, click here to view them now.


You're already Subscribed!

Looks like you've already subscribed to StudySoup, you won't need to purchase another subscription to get this material. To access this material simply click 'View Full Document'

Why people love StudySoup

Bentley McCaw University of Florida

"I was shooting for a perfect 4.0 GPA this semester. Having StudySoup as a study aid was critical to helping me achieve my goal...and I nailed it!"

Jennifer McGill UCSF Med School

"Selling my MCAT study guides and notes has been a great source of side revenue while I'm in school. Some months I'm making over $500! Plus, it makes me happy knowing that I'm helping future med students with their MCAT."

Jim McGreen Ohio University

"Knowing I can count on the Elite Notetaker in my class allows me to focus on what the professor is saying instead of just scribbling notes the whole time and falling behind."


"Their 'Elite Notetakers' are making over $1,200/month in sales by creating high quality content that helps their classmates in a time of need."

Become an Elite Notetaker and start selling your notes online!

Refund Policy


All subscriptions to StudySoup are paid in full at the time of subscribing. To change your credit card information or to cancel your subscription, go to "Edit Settings". All credit card information will be available there. If you should decide to cancel your subscription, it will continue to be valid until the next payment period, as all payments for the current period were made in advance. For special circumstances, please email


StudySoup has more than 1 million course-specific study resources to help students study smarter. If you’re having trouble finding what you’re looking for, our customer support team can help you find what you need! Feel free to contact them here:

Recurring Subscriptions: If you have canceled your recurring subscription on the day of renewal and have not downloaded any documents, you may request a refund by submitting an email to

Satisfaction Guarantee: If you’re not satisfied with your subscription, you can contact us for further help. Contact must be made within 3 business days of your subscription purchase and your refund request will be subject for review.

Please Note: Refunds can never be provided more than 30 days after the initial purchase date regardless of your activity on the site.