Conflict Management Week 2
Conflict Management Week 2 SPCM 436
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This 3 page Class Notes was uploaded by Rachel Vigil on Thursday September 1, 2016. The Class Notes belongs to SPCM 436 at Colorado State University taught by Veliquette, Abigail J in Fall 2016. Since its upload, it has received 15 views.
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Date Created: 09/01/16
August 30, 2016 Conflict Transgression Scale 1+1+1+1+2+1+2+2+1+1+1+2= 16 Avoidance scores o 1+1+2+2+2+1+2=11 Revenge o 1+1+1+1+1 = 5 Conflict with Tristan about marriage conversation I handled it well, I explained that I was annoyed with him and how the situation bothers me. Psh, I have no idea. Conflict levels o Level 1 Related to a specific behavior (stop interrupting me when I’m talking) o Level 2 Coordination of relational norms and roles o Level 3 Personal characteristics and attitudes (political/religious values) Actual vs perceived o Parallel- objective basis that is accurately perceived by both people Putting the hose away o Displaced- objective basis, perceptions that conflict exists, the meaning of behaviors is displaced. No control in your life so you’re wrapping the hose up o Misattributed- objective basis, perceptions that conflict exists, the meaning of who is displaced Assigning the problem to someone else o Latent- conflict that should be occurring but isn’t o False- people are disagreeing but have no basis for their disagreements. Minivan story Competence o Effectiveness and appropriateness affect your competence. o Perceived competence- more positive conflict experience if more perceived competence Effectiveness – what are your goals o Self presentation o Instrumental o Relational Appropriateness o How do you get there? Characteristics of meditation Mediation: a process involving two or more parties who are in conflict with each other and “uninvolved” third party (the mediator) The mediator remains neutral and impartial Mediator competence: relates to the perceptions participants have regarding fairness, neutrality, and effectiveness Mediation style: refers to the role mediators perceive themselves to play in the mediation process and the types of strategies and tactics they display in that role Styles of Mediation: Passive versus Active Approach (the orchestra versus the dealmaker) Facilitative versus evaluative approach. o Evaluative: making evaluations of outcomes, judgments o The therapeutic versus bargaining style: Discourage communication between two parties Communication in Conflict Mediation The discovery of news ways to communicate is central Although the mediator doesn’t control the decision making process, he/she control the flow of communication Goals of mediation Substantive issue Substantive issue- emotional issue Emotional issue- substantive issue (arguing about rent, but really having emotions over something else..ex…previous shitty roomies with paying rent) Competent Mediation Identifying and seeking out info relevant to the issues in dispute Demonstrating empathy Ability to persuade and present ideas Reduce tensions Manage communication and potential conflict Demonstrate expertise Process Introduction o Ground rules Telling the story o Define key issue o Venting of emotions o Articulate goals o Shared perceptions Identifying the issues o And agreed upon Generating options (disputants) o Do the solutions meet the criteria o Paradox-ethically bound to remain neutral, ethically bound to resolve the dispute fairly for both disputants Write the agreement
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