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Conflict Management Week 2

by: Rachel Vigil

Conflict Management Week 2 SPCM 436

Marketplace > Colorado State University > SPCM 436 > Conflict Management Week 2
Rachel Vigil

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About this Document

Actual vs Perceived, Characteristics of mediation,
Conflict Mgmt & Communication
Veliquette, Abigail J
Class Notes
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This 3 page Class Notes was uploaded by Rachel Vigil on Thursday September 1, 2016. The Class Notes belongs to SPCM 436 at Colorado State University taught by Veliquette, Abigail J in Fall 2016. Since its upload, it has received 15 views.


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Date Created: 09/01/16
August 30, 2016  Conflict Transgression Scale  1+1+1+1+2+1+2+2+1+1+1+2= 16  Avoidance scores o 1+1+2+2+2+1+2=11  Revenge o 1+1+1+1+1 = 5  Conflict with Tristan about marriage conversation  I handled it well, I explained that I was annoyed with him and how the situation bothers me. Psh, I have no idea.  Conflict levels o Level 1  Related to a specific behavior (stop interrupting me when I’m talking) o Level 2  Coordination of relational norms and roles o Level 3  Personal characteristics and attitudes (political/religious values)  Actual vs perceived o Parallel- objective basis that is accurately perceived by both people  Putting the hose away o Displaced- objective basis, perceptions that conflict exists, the meaning of behaviors is displaced.  No control in your life so you’re wrapping the hose up o Misattributed- objective basis, perceptions that conflict exists, the meaning of who is displaced  Assigning the problem to someone else o Latent- conflict that should be occurring but isn’t o False- people are disagreeing but have no basis for their disagreements.  Minivan story  Competence o Effectiveness and appropriateness affect your competence. o Perceived competence- more positive conflict experience if more perceived competence  Effectiveness – what are your goals o Self presentation o Instrumental o Relational  Appropriateness o How do you get there? Characteristics of meditation  Mediation: a process involving two or more parties who are in conflict with each other and “uninvolved” third party (the mediator)  The mediator remains neutral and impartial  Mediator competence: relates to the perceptions participants have regarding fairness, neutrality, and effectiveness  Mediation style: refers to the role mediators perceive themselves to play in the mediation process and the types of strategies and tactics they display in that role Styles of Mediation:  Passive versus Active Approach (the orchestra versus the dealmaker)  Facilitative versus evaluative approach. o Evaluative: making evaluations of outcomes, judgments o The therapeutic versus bargaining style:  Discourage communication between two parties  Communication in Conflict Mediation  The discovery of news ways to communicate is central  Although the mediator doesn’t control the decision making process, he/she control the flow of communication Goals of mediation  Substantive issue  Substantive issue- emotional issue  Emotional issue- substantive issue (arguing about rent, but really having emotions over something else..ex…previous shitty roomies with paying rent) Competent Mediation  Identifying and seeking out info relevant to the issues in dispute  Demonstrating empathy  Ability to persuade and present ideas  Reduce tensions  Manage communication and potential conflict  Demonstrate expertise Process  Introduction o Ground rules  Telling the story o Define key issue o Venting of emotions o Articulate goals o Shared perceptions  Identifying the issues o And agreed upon  Generating options (disputants) o Do the solutions meet the criteria o Paradox-ethically bound to remain neutral, ethically bound to resolve the dispute fairly for both disputants  Write the agreement


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