COB 241 Week 1
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This 4 page Class Notes was uploaded by Charles Miller on Friday September 2, 2016. The Class Notes belongs to COB 241 at James Madison University taught by Dr. Irving in Fall 2016. Since its upload, it has received 68 views. For similar materials see Financial Accounting in Business at James Madison University.
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Date Created: 09/02/16
Chapter 1 What is Organizational Behavior (OB)? The study of how individuals behave in an organization The study of what people think, feel and do in and around organizations Organization A group of people who work interdependently towards a goal Historical Foundations of OB OB emerged as a distinct field in the 1940’s However there have been many prominent individuals who have studied OB throughout history Plato Leadership Confucius Ethics Elton Mayo founded a “human relations” school Why Study OB? Companies are emphasizing soft skills in their search for new employees Corporations are unwilling to invest in employees who lack soft skills Help us make sense of and predict the world Knowledge to work with others Organizational behavior is important for everyone, not just managers OB has a strong correlation to a company’s bottom line Challenges Facing Organizations Globalization Economic, social, cultural connectivity with people in other parts of the world Leads to larger markets, lower costs of production, and greater innovation Less work life balance as people are interacting and collaborating with people from many timezones Cultural differences and different global laws lead to challenges for companies Fluctuation of foreign economies can negatively impact companies with investments there Increasing Workforce Diversity Surface Level Diversity Things you can see such as age, race, etc… DeepLevel Diversity Traits that are not physical such as values, beliefs, personalities, etc… Opportunities and Challenges of Diversity o Broader knowledge base can allow for more informed decisions and usually has a positive impact on financial returns at least in the short run o Challenges can be that different personalities do not always make for easy teamwork, and can lead to conflict and wasted time Surface Level Diversity is an ethical imperative Emerging Employment Relationships Work/Life balance minimizing conflict between time for working and time devoted to not working Telecommuting is a growing trend that can have benefits and negatives for employees and employers For businesses it can lower costs and increase worker happiness, however it can lead to a lower quality of work For employees it can lead to greater scheduling flexibility and a better work life balance, however it can lead to isolation and less opportunities for advancement in the company Organizational Behavior Anchors Systematic Research Anchor OB knowledge is built on systematic research Evidence Based management Multidisciplinary Anchor Many leading OB concepts have been adapted from other disciplines Contingency Anchor A particular action may have different consequences depending on the situation A manager needs to first diagnose the situation and then choose the best course of action based on that evaluation Multiple levels of analysis anchor Individual, team, organizational level of analysis OB topics usually relevant at all three levels of analysis (individual, team, and organizational) Chapter 2 MARS Model of Industrial Behavior Individual characteristics make us unique individuals and combine to determine one's motivation, ability, and role perceptions Employee Motivation o Internal forces that affect a person's voluntary choice of behavior o Elements of Motivation Direction Path by which a person steers his/her effort Intensity amount of effort put into achieving a goal Persistence Consistent effort over a period of time put forth in achieving a goal Employee Ability o Natural talents and skills acquired that allow you to complete a job o PersonJob Matching Selecting Applicants Developing Employees Redesigning Jobs Role Perceptions o Understand the job duties expected of us o Clearer role perceptions (role clarity) when we: Understand our tasks or accountable consequences Understand task/ performance priorities Understand the preferred behaviours/ procedures o Benefits of clearer role perceptions More accurate/ efficient job performance Better coordination w/ others Higher motivation o Situational Factors Environmental conditions beyond the individual’s short term control Types of Individual Behavior Task Performance o Goal Directed Behaviors o Organizational Citizenship Behaviors How an employee will interact with their coworkers in a way that helps themselves and the organization as a whole o Counterproductive Work Behaviors Behaviors that hamper the goals of the organization o Joining and Staying with an organization Whether or not an employee or prospective employee will stay with an organization o Maintaining Work Attendance The amount of days missed whether due to environmental factors(weather), health issues, or motivation issues (bad workplace environment) Presentism Being at work but not performing up to ability due to illness or other reason Defining Personality Those things that make us uniquely who we are Enduring pattern of thoughts emotions and behaviors Nature vs. Nurture The debate of whether you inherit your personality or if it is created by the environment that you are raised in Personality for the most part stabilizes in your early 30’s Five Factor Model of Personality C Conscientiousness A Agreeableness N Neuroticism (Emotional Stability) O Openness to Explore E Extroversion o Conscientiousness and Emotional Stability are the greatest indicators of performance o Extraversion Best for Sales and Management positions o Agreeableness A good trait for those who have to work in teams o Openness to Explore Important for those in creative fields MBTI Measures Jungian Types The most widely used personality test in the business field Good for self and other awareness Poor predictor of performance, leadership ability, and for team building purposes Identifies preferences for receiving information
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