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COM264 Week 1 Notes

by: Erica Benham

COM264 Week 1 Notes COM264

Erica Benham
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About this Document

What is Communication, Theories of Communication
Organizational Communication
Dr. Elizabeth Carlson
Class Notes
communication, organizational, theories




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This 4 page Class Notes was uploaded by Erica Benham on Saturday September 3, 2016. The Class Notes belongs to COM264 at Central Michigan University taught by Dr. Elizabeth Carlson in Fall 2016. Since its upload, it has received 4 views. For similar materials see Organizational Communication in Communication at Central Michigan University.


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Date Created: 09/03/16
Tuesday, Aug. 31 CH 1(Pg. 1-16) Globalization  Being able to spread services, jobs, presence and communication globally, we are able to have complex interconnections between business, political, and cultural systems. This could be good or bad, beneficial or painful for a culture.  Raises questions like, "How can communication be used to enhance understanding in the multicultural workplaces that are a crucial feature of our global economy?" and "How can communication processes in business, government, and nongovernmental organizations be used to protect the rights of workers in the USA and abroad?" Terrorism  Things changed after the 9/11 attacks for Homeland Security and War on Terror. The biggest concern is how terrorist networks and organizations are constituted, operate and grow.  Organizational Communication has been exercised by military and politicians dealing with military actions and bureaucracy and political negotiations  Terrorism poses the questions, "Can Tragedy Lead to Change?"  Homeland Security causes critical questions revolving around how to develop communication systems to enhance border security, track possible terrorist activities and develop the first response organizations (Police departments, fire departments, hosipitals, etc.)  Raises questions like, "How do terrorist networks organize, recruit, and socialize members and communicate?" and "What communication systems can and should be put into place to best ensure the security of our borders?" Climate Change  Human contribution to climate change can be traced to the Industrial Revolution, factory manufacturing and petroleum fueled transportation. On a global scale, countries that are becoming industrialized now, are asked to reduce greenhouse gases to prevent global warming.  It is Organizational Communications job to implicate the cause and effects of these problems.  Raises questions like, "How can organizations reinvent themselves to reduce or eliminate their contributions to global warming?" and "How do organizational and government representitives speak to various publics about ways in which energy policy and practices influence the environment?" and "How can organizations effectively enhance the awareness of the ways in which individuals can make a difference in influencing the process of climate change?" Changing Demographics  Demographics can be very limiting to your audience- but by changing them it can result in multicultural workplaces. However, it poses the challenge of treating individuals with different backgrounds, races, disabilities, sexual orientations in way that respect these differences and create opportunities for meeting organizational goals  Raises questions like, "How can we communicate with members of a culturally diverse workforce in ways that respect difference and help achieve organizational goals?" and "How can we use communication technology to design virtual workplaces for employees in a variety of locations?" Domains of Communication Theory  Rhetorical o Theorized as: The practical discourse o Considering the communication strategies of organizational leaders during times of crisis  Semiotic o Theorized as: Intersubjective mediation by signs o Studying the ways that organizations create and sustain identity through corporate symbolism  Phenomenological o Theorized as: Experience of Otherness; Dialogue o Using dialogue to mediate conflict between two employees  Cybernetic o Theorized As: Information Processing o Finding optimal ways to set up a communication network system for employees who telecommute  Sociopsychological o Theorized As: Expression, interaction and influence o Using knowledge about personality and interaction style to improve conflict management programs  Sociocultural o Theorized As: Production of social order o Looking at the intersection of organizational, national, and ethnic cultures in multinational organizations  Critical o Theorized As: Discursive relection o Confronting the issue of sexual harassment in the workplace through programs designed to shift beliefs about gender and power IN CLASS NOTES What is Communication?  Sender-Message-Channel-Receiver Transmission Model  We simultaneously send and receive messages to co-create meaning(e.g., identity, relationships, culture, etc.) Persuade and motivate through communication  Thursday, Sept. 1 CH 2(pg. 17-26) Classical Approaches The Machine Metaphor :The organization is like a machine  The Industrial Revolution  Structure of the Classical Organization o Specialization  Division of Labor(Organizing the people)  Hierarchy o Standardization  Replaceability(The idea that any worker is replaceable or expendable)  Conforming to external standards(Growing and planning according to what society is also doing) o Predictable  "Billions and billions served"(What is produced is predictable)  Clear heuristics for fixing problems(If what we are doing is predictable, then it's easy to fix any problems) Three Important Theories and Theorists 1 Henry Fayol's Theory of Classical Management Elements of Management a Organizational Structure i Hierarchy, Division of Labor, Procedures b Power i Centralization, Managerial Control and Limits ii Order so no one person is too powerful b Rewards i Rule-based Reward Systems(be clear about how they can be rewarded, have rules, follow rules, get rewarded i.e., pay and benefits) b Attitudes i The Organization Comes First 1 Max Weber's Theory of Bureaucracy a Ideal Types from Weber i The bureaucracy as a closed system-the organization as a walled city ii Authority functions in 3 forms: 1 Traditional-vested in positions 2 Charismatic-draws followers through power of personality 3 Rational-Legal-based on rules developed by experts(Dominates Bureaucracy today) 2 Fredrick Taylor's Theory of Scientific Management a Ultimate Efficiency b The Problem: i Apprenticeships produced different training, unequal quality ii 2. In "piecework" reward system, workers pressured one another to work less, not more. b The Solution: i Find the one best way to do every job ii Select the best workers iii Give workers uniform training in best way to do job iv Divide labor between managers (thinking, planning, directing) and workers (following orders) Communication in Classical Approaches Content of Communication Direction of Communication Flow Channel of Communication Style of Communication


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