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Chapter one notes

by: Vishal Gulati

Chapter one notes MGMT 340

Vishal Gulati
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About this Document

This is what you will need for chapter 1
Introduction to Organizations
Peter B. Thompson
Class Notes




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This 6 page Class Notes was uploaded by Vishal Gulati on Tuesday September 6, 2016. The Class Notes belongs to MGMT 340 at University of Illinois at Chicago taught by Peter B. Thompson in Fall 2016. Since its upload, it has received 8 views. For similar materials see Introduction to Organizations in Management at University of Illinois at Chicago.

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Date Created: 09/06/16
What thompson says. Advice ● Strength and feeling doesn't mean is right  ● Opinion is not facts ● When it comes in matter of taste on sports or food, no one can make it false  ● Support your opinion with facts ● Wall street: Article about EPI pen price increasing and clinton is blaming the  pharmacy. Editorial said a bunch or companies have tried selling generic epi pens.  ● How to study:  ○ Read the book before coming to class ○ You should have notes ○ Book notes on one side vs class notes on the other  ○ Then type it  ○ Study the notes.  ● How to approach the book  ○ Look at the outline, learning outcomes ○ When reading, think about the outcomes and how its related Class notes Why innovative management matters ● Innovate or die  ● Disruptive innovation: “ by investing twitter, jack may have well  brought down dictators in North Africa and the Middle East” said Virgin Group  CEO ● The chinese are scared of people actual protesting  ● Innovation is more important than cost­reduction for long term  success ● What is management ○ Pg 7 definition: Is the attainment of organizational  goals in an effective and efficient manner through planning, organizing,  leading and controlling organizational resources. ○ Thompson definition: Any work done by people ● Remember this: Managers get things done by coordinating and  motivating other people  ● Herur Fayo: Exhibit 1.2  ○ 4 functions ■ Controlling ­ Select goals and ways  to attain them ■ Planning­ What you’re going to do it  ■ Organizing things­ How you’re going to do it ■ Leading­ Uses influence to motivate  employees ● Organization ○ A social entity is a goal directed and deliberately  structured ○ Social entity means being made up of two or more  people ● Google: Heuri Fayol 1  4 principles and bring that to the exam ● Deliberately structured ○ Tasks divided  ● Effectiveness ○ Thompson: is not a given. It is doing it right. ○ Example: you manufacture shoes and workes are  efficient and they make shoes for a low price and no one buys them.  What have you accomplished? Nothing. So you find the shoe that is  popular and start making and selling hem  ○ Thompson quote “Something not worth doing is not worth doing well” ● Examples are used to illustrate what the book is trying to say. ● Exhibit 1.3 ○ Non Managers: Technical skills are the most  important, then human skills, and finally conceptual skills ○ Non managers:Human skills are the most  important, then conceptual skills , and finally conceptual skills Exhibit 1.4 ● Are helpful to know ● When skills fail  ● Exhibit 1.5  ● Pg 14 and 15 ending ____________________________________________________________________________ Ten manager roles. Exhibit 1.7  ● Informational  ● Interpersonal ● Decisional ● The functions of planning, organizing, leading and controlling apply to nonprofits  just as they do to business organizations, and managers in nonprofit organizations use  similar skills and perform similar activities Exhibit 1.8: State of the art management competencies for today's world Exhibit 1.9: Management practices change over time Large complex organizations demanded a new approach to coordination and control, and a  “new sub­species of economic man ­­­­­­­  the salaried manager Why do we teach history?  ● So we don’t make the same mistakes as the past. Europe was industrializing. USA was more agricultural. Civil war came around. Senior officers  had more power. Industries were then ran like a military.  1­10A The manner of change could be determined only by scientific study; hence  the label scientific  management emerged.Taylor suggested that decisions based on rules of thumb and tradition  be replaced with precise procedures developed after careful study of individual situations Taylor calculated that with the correct movements, tools, and sequencing, each man was  capable of loading 45.6 tons per day instead of the typical 12.5 tons Surgeons were able to save countless lives through the application of time and motion study  1­10  1.11 Characteristic of weberian bureaucracy:  ● Problem with incompetence in the workplace ● Write down how to do the job and you keep it in the desk The term Bureaucracy had taken on a negative meaning in today's organizations.  1­10c  ● Henri Fayol: Look up his 14 principles 1­11A Folett addressed issues that are timely toda, such employees as aethics, power, and leading in  a way that encourages employees to give their best   Randomly select workers into one group or another. One group you do the experiment too and  one group you don’t do anything. Experimental vs control group. ● Maybe the dim the lights to see the difference ● Break times  Compared the productivity ● Noticed the productivity was up for both groups ● Due to them being watched, they worked harder ● Agree or disagree questions 1­11c Human capital ● Abraham Maslow ● Douglas McGregor Google this: Robin williams describing golf Human capital: People are assets to be enhanced not costs to be minimized 1­11d Behavioral sciences approach ● The behavioral sciences approach uses scientific methods and draws from  sociology, psychology, anthropology, economics and other disciplines to develop  theories about human behavior and interaction in an organizational setting. ● To improve the organization's health and effectiveness through its ability to cope  with change, improve internal relationships, and incase problem­ solving capabilities  Satisfaction is what motivates people?  ● This is not always true  1­12 Managment science ● “If you can’t measure it, you can’t manage it” ● Disadvantage: human nature. We measure what is easy to measure  ● The quantitative perspective ● Large values of data­  hopefully data that is good  ____________________________________________________________________________ Exhibit 1.12  Theory X­ human nature is lazy and the only way to get people to get them to work is with  incentive or  Theory y­ people like to work. Do what you love and the money will follow  1.12 management  The quantitative perspective­ this view is distinguished for its application of mathematics,  statistics, and other quantitative techniques to management decision making and problem  solving. Exhibit 1.13 Without understanding system casualty, top managers would fail to understand why advertising  budgets could cause inventory delays and temporarily reduce ..._____ There is no one best way 1­13c Total quality management Four significant elements of quality management are employee involvement, focus on the  customer, benchmarking, and continuous improvement, often referred to as Kaizen Continuous improvement is the implementation of small incremental improvements in all areas  of the organization on an ongoing bias  Edward Demings ● he would go to companies and give them more ideas about being efficient but  wasn’t taken seriously. WWII came along and everything get bombed. Quality became  poor and Demming was trying to get people to understand how to be efficient and so he  went to japan and was actually listened too and praised  ● Make improvements continuously  Quality is defined as meet customers requirements A system is a set of interrelated parts that function as a whole to achieve a common purpose.  An organization is a system Systems thinking means looking not just at discrete parts of an organizational situation but also  at the continually changing interactions among the parts. Subsystems­ are parts of a system that depends on one another for their functioning. 1­14 Innovative management thinking for a Changing world  Management itself is subject to improvement  1­14b Global trends are important Customer relationship management systems are very important The first rule of any technology used in a business is that automation applied to an efficient  operation will magnify the efficiency. The second is that automation applied to an inefficient  operation will magnify the inefficiency  Exhibit 1.15 Supplyu chain info


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