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Wk. 1 BUGN 280-20

by: Alexandra Notetaker

Wk. 1 BUGN 280-20 BUGN 280 - 20

Alexandra Notetaker
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About this Document

These notes cover chapter 2, Collaboration, Interpersonal Communication and Business Etiquette and chapter 4, Planning Business Messages.
Data Analysis, Interpretation, and Communication
Jason Winson
Class Notes
business, communication, Etiquette




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This 4 page Class Notes was uploaded by Alexandra Notetaker on Thursday September 8, 2016. The Class Notes belongs to BUGN 280 - 20 at Montclair State University taught by Jason Winson in Fall 2016. Since its upload, it has received 46 views.

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Date Created: 09/08/16
BUGN 280-20 9/7/16 Notes Chapter 2-Business Communication Today (Collaboration, interpersonal communication, and business etiquette) Team- A unit of two or more people working together to achieve a common goal Advantages of teams-  Increased information and knowledge  Increased diversity of viewpoints  Increased acceptance of solutions  Increased levels of performance Disadvantages of teams-  Groupthink: pressure to conform, affects decision quality.  Hidden Agenda: restricts interaction, limits productivity.  High costs: aligning schedules, arranging meetings Characteristics of effective teams-  Clear objective and shared purpose  Strong sense of trust  Open and honest communication  Consensus decision making  Creative thinking  Skill at resolving conflicts Group Dynamics-  Roles assumed by team members  Current phase of team development  Ability to resolve conflict/resistance Assuming team roles- o Dysfunctional Self Oriented: controlling, withdrawing, attention-seeking, diverting o Functional Team Maintenance: encouraging, harmonizing, compromising o Functional Task Oriented: initiating, information giving or seeking, coordinating, procedure setting Making meetings more productive- have a set schedule, a game plan, good communication Meeting Technology/Virtual Meetings- IM, teleconferencing, video conferencing, telepresence Preparing for meetings:  Define the purpose  Select participants  Choose the time and venue  Set the agenda Listening Process: 1.)Receiving or hearing the message: Physically hearing the message and recognizing it as incoming information. 2.)Decoding or assigning meaning: Assigning meaning to sounds according to your own values, beliefs, ideas, expectations, roles, needs, and personal history 3.)Remembering the message: Storing a message for future reference. 4.)Evaluating information quality: Evaluating the quality of the information. 5.)Responding to the message: Reacting based on the situation and the nature of the information. If one of these steps breaks down, the listening process will become less effective or may even fail entirely. Nonverbal Communication: o Facial Expressions o Gestures and posture o Vocal characteristics o Personal appearance o Touching behavior o Time and space Chapter 4-Business Communication Today (Planning business messages) Three step process to planning a business message: 1.) Plan: a. Analyze situation b. Gather information c. Choose medium and channel d. Get organized 2.) Write a. Adapt to the audience b. Compose the message 3.) Complete a. Revise message b. Produce message c. Proofread message d. Distribute message Planning business messages- Revising for clarity and conciseness Producing the message Proofreading the final product Distribute the message Optimize your writing time- **plan** Analyzing your purpose  Will the message change anything?  Is the purpose of your message realistic?  Is the timing of your message right?  Will your purpose be acceptable? Developing an audience profile o Identify primary audience member o Determine audience size and location o Decide composition of audience o Gauge their level of understanding o Consider expectations and preferences o Forecast their probable reaction Using Informal Techniques:  Consider the audience perspective  Listen to community  Talk to others Uncovering audience needs:  Needs that are apparent  Needs that are hidden Ensuring information quality:  Is the information accurate?  Is the information ethical?  Is the information pertinent? Oral Medium In One on one conversations p Formal presentations er Face to face interactions s Telephone calls Podcasts Vi Voicemails rt Texts u Video chats Visual Medium Photographs Diagrams Charts and graphs Digit Infographics Interaction/animations al Digital video


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