Conflict Management Week 3
Conflict Management Week 3 SPCM 436
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This 3 page Class Notes was uploaded by Rachel Vigil on Thursday September 8, 2016. The Class Notes belongs to SPCM 436 at Colorado State University taught by Veliquette, Abigail J in Fall 2016. Since its upload, it has received 3 views.
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Date Created: 09/08/16
WEEK 3: Deliberation and Interpersonal conflict Conflict between two parties with an added two parties Mediation: process through which a natural third party helps two or more conflicting parties engage in voluntary dispute resolution in an attempt to reach a mutually agreed upon solution or settlement. o Opposing stakeholders o Neutral mediator o Noncoercive, (no one is forced into the situation consequential decision) Deliberation: decision making process through which participants gather and share information and consider diverse perspectives in an inclusive and respectful environment o Stakeholders, experts and citizens o Generally, includes neutral facilitator o Noncoercive (no one is forced into the situation) opinion formation, information dissention or decision making Criteria for Deliberation o 1. Promote analytic rigor Learn basic issue information Examine of underlying values Consider a range of alternatives Weigh pros/cons of measure o 2. Facilitate a democratic process Equality of opportunity to participate Comprehension of information Consideration of different views Mutual respect o 3. Produce a well-reasoned decision Base decision on deliberative input Non-coercive process o Who deliberates? Citizens Juries The Media Organizations Businesses Government officials “Anywhere we can communicate, we can deliberate” o Center for Public Deliberation Mission: To promote the development of vibrant deliberative democracy in Northern Colorado Develop and implement public decision making Train undergraduate in facilitation Interpersonal deliberation What do we fight about? o Romantic partners Power Social issues (personal values, politics) Personal flaws Distrust Intimacy Personal distance Friends/family o Metaconlfict- fighting about how we fight/communicate o Same-sex friendships Violating a friendship rule Sharing space/possessions Sharing activities Sharing clothes Conflict dimensions o Directness refers to the extent to which conflict behavior addresses the core issue under contention o Valence- positive or negative affective ton Conflict Strategies o Integrative (Office Space, War Room, Nightcrawler) Corporative, desire to solve the problem, find a solution that works for both people Making a supportive comments and listening in a supportive manner. Mutually defining the problem- agree upon what the problem is. Seek areas of commonality and agreement Negotiating fair solutions o Distributive (The Breakup, Office Space, Nightcrawler) Active and direct Competitive Driven with the mindset, that I can only gain or win this at your expense Threats, demands and prescriptions Coercion, hostility and intimidation Personal criticisms, put downs and ridicules Defensiveness and hit-run tactics Sarcasm and contempt o Avoidance Goal is to keep the tension buried Withholding a complain when confrontation is deemed to be too costly Making irrelevant remarks to divert interaction from conflict to a non-threatening topic Acquiescing to the requests or demands of another Verbally denying that there is a conflict Withdrawing from the interaction Dominating o High Self Goals o Low Other Goals Avoiding o Low Self Goals + other goals Integrating o High self goals + high other goals Obliging o High self goals + obliging other goals
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