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Conflict Management Week 3

by: Rachel Vigil

Conflict Management Week 3 SPCM 436

Marketplace > Colorado State University > SPCM 436 > Conflict Management Week 3
Rachel Vigil

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Lecture by Guest Speaker, What do we fight about?
Conflict Mgmt & Communication
Veliquette, Abigail J
Class Notes
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This 3 page Class Notes was uploaded by Rachel Vigil on Thursday September 8, 2016. The Class Notes belongs to SPCM 436 at Colorado State University taught by Veliquette, Abigail J in Fall 2016. Since its upload, it has received 3 views.


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Date Created: 09/08/16
WEEK 3: Deliberation and Interpersonal conflict  Conflict between two parties with an added two parties  Mediation: process through which a natural third party helps two or more conflicting parties engage in voluntary dispute resolution in an attempt to reach a mutually agreed upon solution or settlement. o Opposing stakeholders o Neutral mediator o Noncoercive, (no one is forced into the situation consequential decision)  Deliberation: decision making process through which participants gather and share information and consider diverse perspectives in an inclusive and respectful environment o Stakeholders, experts and citizens o Generally, includes neutral facilitator o Noncoercive (no one is forced into the situation) opinion formation, information dissention or decision making  Criteria for Deliberation o 1. Promote analytic rigor  Learn basic issue information  Examine of underlying values  Consider a range of alternatives  Weigh pros/cons of measure o 2. Facilitate a democratic process  Equality of opportunity to participate  Comprehension of information  Consideration of different views  Mutual respect o 3. Produce a well-reasoned decision  Base decision on deliberative input  Non-coercive process o Who deliberates?  Citizens  Juries  The Media  Organizations  Businesses  Government officials  “Anywhere we can communicate, we can deliberate” o Center for Public Deliberation  Mission: To promote the development of vibrant deliberative democracy in Northern Colorado  Develop and implement public decision making  Train undergraduate in facilitation  Interpersonal deliberation  What do we fight about? o Romantic partners  Power  Social issues (personal values, politics)  Personal flaws  Distrust  Intimacy  Personal distance  Friends/family o Metaconlfict- fighting about how we fight/communicate o Same-sex friendships  Violating a friendship rule  Sharing space/possessions  Sharing activities  Sharing clothes  Conflict dimensions o Directness refers to the extent to which conflict behavior addresses the core issue under contention o Valence- positive or negative affective ton  Conflict Strategies o Integrative (Office Space, War Room, Nightcrawler)  Corporative, desire to solve the problem, find a solution that works for both people  Making a supportive comments and listening in a supportive manner.  Mutually defining the problem- agree upon what the problem is.  Seek areas of commonality and agreement  Negotiating fair solutions o Distributive (The Breakup, Office Space, Nightcrawler)  Active and direct  Competitive  Driven with the mindset, that I can only gain or win this at your expense  Threats, demands and prescriptions  Coercion, hostility and intimidation  Personal criticisms, put downs and ridicules  Defensiveness and hit-run tactics  Sarcasm and contempt o Avoidance  Goal is to keep the tension buried  Withholding a complain when confrontation is deemed to be too costly  Making irrelevant remarks to divert interaction from conflict to a non-threatening topic  Acquiescing to the requests or demands of another  Verbally denying that there is a conflict  Withdrawing from the interaction  Dominating o High Self Goals o Low Other Goals  Avoiding o Low Self Goals + other goals  Integrating o High self goals + high other goals  Obliging o High self goals + obliging other goals


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