SCOM 1000, Chp. 5
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This 4 page Class Notes was uploaded by Hagar Notetaker on Saturday September 10, 2016. The Class Notes belongs to SCom 1000 at Georgia State University taught by Athanasios in Fall 2016. Since its upload, it has received 10 views.
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Date Created: 09/10/16
SCOM 1000 9/8/16 Chp:5 – Conflict 4 Elements 1. Express struggle 2. Between 2 interdependent people 3. Perception of incompatible goals, scarce resources, or interference of others 4. Attempting to achieve specific goals Mild Differences Fight Disagreement Conflict Litigation Dispute Campaign Conflict is a process 1. Source: Prior Conditions a. Sets the stage for the disagreement. You become aware that there are differences between you & the other person. 2. Beginning: Frustration Awareness SCOM 1000 9/8/16 a. atleast 1 of you becomes aware that differences in relationship are increasingly problematic 3. Middle: Active Conflict a. You bring your frustration to the attention of the others b. Expressed Struggle- conflict becomes active i. If thoughts are not expressed, struggle is passive not active 4. End: Resolution a. Began to manage the conflict 5. Aftermath: Follow-Up a. Dealing with hurt feelings or managing simmering grudges i. Constructive build new insight & establishes new relationship patterns ii. Deconstructive win/lose perspective vs solution/resolution orientation Conflict Triggers Criticism Feeling entitled Perceive lack of fairness More perceived cots than rewards Different perspectives triggers o Power (who’s in charge) o Social issues (political & religion) o Personal flaws o Distrust o Intimacy o Personal distance Dialectal Tension (need 2 things @ the same time) o Being separate & connected Want freedom but still want to be connected to someone o Feelings of being open & closed Want and need degrees of openness in our relationship Conflict Management Styles Avoidance o “Not my problem” (lose-lose approach) Accommodation o Giving in to demands of others for fear of creating problems (lose-win approach) Competition o Want to win at expense of other (win-lose approach) Compromise o Seek to find middle ground both parties give up a little (lose/win – lose/win) Collaborate SCOM 1000 9/8/16 o High concern for both self & others (win/win) Conflict Management Skills Manage emotions o Awareness of feelings Seek to understand cause Mutual time to acceptable timing & place to discuss conflict Manage information o Describe conflict producing events: difference between opinion and fact o Asking for change o Listen to understand Manage goals o Identify your goals & partner’s goals Maintain relationship with positivity o Identify where you overlap Achieve mutual understanding Objective not subjective Manage problem o Negotiation strategies Separate people from problem Shared interests Options to solve problems o Problem-solving structure Define problem Analyze problem o Uses solutions that enables each member to “save face” Vocab 1. Constructive Conflict: helps build new insights and establishes new patterns in a relationship 2. Deconstructive Conflict: Lack of flexibility in responding to others in a conflict 3. Dialectical Tension: people’s need or desire for two things at the same time 4. Pseudo conflict: we miss the meaning of a message 5. Ego Conflict: people in argument become more defensive about his/her position 6. Interpersonal Power: degree which a person is able to influence or control his or her relationship partner 7. Dependent Relationship: one person has a greater need for the partner to satisfy his or her needs 8. Legitimate Power: based on the respect for a position that a person holds 9. Referent Power: Comes from our attraction to another person, or the charisma a person possesses SCOM 1000 9/8/16 10. Expert Power: person’s knowledge and experience 11. Reward Power: based on another person’s ability to satisfy your needs 12. Compliance Gaining: involves taking actions in interpersonal relationships to gain something from our partner 13. Flaming: when someone sends an overly negative message that personally attacks someone else
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