New User Special Price Expires in

Let's log you in.

Sign in with Facebook


Don't have a StudySoup account? Create one here!


Create a StudySoup account

Be part of our community, it's free to join!

Sign up with Facebook


Create your account
By creating an account you agree to StudySoup's terms and conditions and privacy policy

Already have a StudySoup account? Login here

COMM 3200 Week Three Notes

by: Liana Sandell

COMM 3200 Week Three Notes COMM 3200

Marketplace > University of Connecticut > Communications > COMM 3200 > COMM 3200 Week Three Notes
Liana Sandell

Preview These Notes for FREE

Get a free preview of these Notes, just enter your email below.

Unlock Preview
Unlock Preview

Preview these materials now for free

Why put in your email? Get access to more of this material and other relevant free materials for your school

View Preview

About this Document

These notes cover what will be on the first exam
Interpersonal Communication
Dr. Amanda Denes
Class Notes
25 ?




Popular in Interpersonal Communication

Popular in Communications

This 6 page Class Notes was uploaded by Liana Sandell on Wednesday September 14, 2016. The Class Notes belongs to COMM 3200 at University of Connecticut taught by Dr. Amanda Denes in Fall 2016. Since its upload, it has received 71 views. For similar materials see Interpersonal Communication in Communications at University of Connecticut.


Reviews for COMM 3200 Week Three Notes


Report this Material


What is Karma?


Karma is the currency of StudySoup.

You can buy or earn more Karma at anytime and redeem it for class notes, study guides, flashcards, and more!

Date Created: 09/14/16
Class notes September 14, 2016 Politeness theory— focuses on the specific ways that people manage face using communication 1. positive face— the idea that we want to give a favorable image that people portray to others and hope to have validated by others. It is our desire to be liked (goes back to identity needs— what is important) 2. negative face— refers to the perception that a person can do what he or she wants without having to worry about the others’ reactions *According to the politeness theory, people face a constant struggle between wanting to do what they want and wanting to do what makes them look good to others Face threatening acts (FTA)— behaviors that detract from an individuals identity and often make the person look foolish (you can either validate or threaten— sometimes we say or do something that will help an individual in some way. Other times we can say or do something that does not help) 1. more important the rule is violate, the more severe the FTA 2. the more harm the behavior produces, the more severe the FTA (if there are really no consequences to the face threatening act, then it is not very severe) 3. the more the actor is directly responsible for the behavior, the more severe the FTA 4. the more of an imposition the behavior is, the more severe the FTA 5. the more power the receiver has over the sender, the more severe the FTA 6. the larger the social distance between the sender and receiver the more severe the FTA facework strategies— how you go about getting what you want, how we manage different strategies (different approaches, what to say) 1. bald on record— focus on getting task accomplished, we don’t focus on others needs or how we look (not always a bad strategy, but can definitely get you in a sticky situation) 2. positive politeness— when you try to accomplish the task by addressing positive face needs. it recognizes the receivers needs (if you do this you will look really good/buttering them up) 3. negative politeness— this is when you recognize their negative face and acknowledging that they don’t want to do something, it is a gentle set up so they can decline (you lead by saying “i don't think you would want to do this but…”) 4. going off record— focused on looking good and maintaining positive face (hinting but never directly asking) 5. not to engage in a face threatening act— not bringing anything up by never asking for help Preventive facework— micro level of facework. its the things we can do to minimize the potential threat (different way to phrase thigns, how can you say it) 1. Hedging— when we tip toe around things and don’t directly ask or say something (“i may be incorrect but i think you added your numbers wrong) 2. Credentialing— trying to make something sound friendlier by making clear your power or your position to justify why you are asking or saying (“as a supervisor of the team it is my role to check….”) 3. Sin license— asking “permission” to say something (“don’t take this the wrong way but…” 4. Cognitive disclaimer— acknowledge some sort of cognitive state the person you may talk to will feel after you say something (“this may sound crazy but i’m going to get back together with my ex”) 5. Appeal for suspended judgment— “don’t judge me but” followed with saying something that is going to warrant judgement 6. Verbal self-handicapping— you use your words to give an excuse for something you're about to do, so you can avoid judgement (it’s making excuses for performing badly) Corrective facework— efforts to repair an identity that is already damaged (how can we help other peoples identities or how can we help ourselves) 1. Avoidance— we pretend something didn’t happen (no body saw that right) 2. Humor— we laugh it off or make a joke about it 3. Apologies— do something that makes you look bad, and then you say sorry 4. Accounts— trying to get rid of responsibility (split into two parts) 1. excuses— i had to do this because… (i’m pledging for a fraternity) 2. justification— it wasn’t a big deal that… (that i was late) 5. Physical remediation— physically fix the problem (drop something and pick it up) 6. Aggression— react badly, get mad (we do this because we are embarrassed that we look bad) Discussion notes September 16, 2016 Social Identity Social identity— 1. it is the part of our self concept that is derived from our group memberships (groups can include: religion, political, affiliation, team dan, gender, social class, gang) 2. our memberships to virus social groups effect the way we communicate with a. people within the groups (in group) b. people outside of our groups (out group) Interpersonal communication— communication where individuals are focused on their individual characteristics and not driven by the social groups or categories to which they respectively belong Intergroup communication— communication where individuals are focused don their group memberships as opposed to their unique and individual personalities Salience— in different contexts we pay attention to different group memberships Class question: How difficult is it for you to communicate with someone from a different group? I think that this depends on what you are talking about, also it can be hard if you belong to different historical contexts or ages Some specific group memberships have a special importance (sailence) to our worldview and how we communicate with others 1. age 2. culture Cultural Groups Culture: learned systems of knowledge, behaviors, attitudes, beliefs, values and norms that are shared by a group of people (Broken up into race and ethnicity) Race: the physical characteristics that are genetically transmitted (you are able to guess this when looking at an individual—asian, caucasion, african american) Ethnicity: social classification based on a variety of factors that are shared by a group of people who also share a common ancestry, geographic origin or location. (internally assigned) Enculturation vs. Acculturation enculturation— what culture we inherit acculturation— a new culture we want to acquire or adapt to (your culture and another culture coexist) assimilation— when you are forced to acquiring a new culture and forgetting your older culture Cultural Values— that which a given group of people values or appreciates (ranges on five dimensions) Five dimensions of cultural values 1. comfort with uncertainty/uncertainty avoidance high avoidance: many social rules, homogeneous populations 2. degree of power distance high distance: many nonverbal forms of respect (in japanese culture you bow down to another person to show respect, in india you are supposed to touch elders feet) 3. individual or group orientation individual: prioritize personal goals group: sacrifice for group conformity 4. Masculine versus feminine orientation masculine: prioritize achievement; unequal sex roles (men provide, women stay home) feminine: prioritize relationships; sexes are equal (there is a focus on rapport and nurturing) 5. concept of time long term (future focus) short term (past/traditional focus) monochromic (time limited—it is seen as a commodity and it can be wasted) polychromic (time cyclical and plentiful) Cultural Shock— loss, confusion, and anger from loss of cultural cues and social norms Phases of culture shock 1. honeymoon (excited: notice outside culture, prefer old culture) 2. crisis (anxiety/anger; compare old and new; we prefer old culture) 3. adjustment (gradual acceptance and adjust yourself to be able to function; new culture becomes more acceptable to you) 4. adaption (bi-cultural identity; only happens when one desires integration Age Groups 1. different age groups communicate differently as a result of boundaries fixed in history 2. generation: people born in a limited time span of consecutive years; boundaries fixed by a location in history The matures (1900-1946) Baby boomers (1946-1964) Generation X (1956-1982) Generation Y (1982-1999) Millennias (2000- present)


Buy Material

Are you sure you want to buy this material for

25 Karma

Buy Material

BOOM! Enjoy Your Free Notes!

We've added these Notes to your profile, click here to view them now.


You're already Subscribed!

Looks like you've already subscribed to StudySoup, you won't need to purchase another subscription to get this material. To access this material simply click 'View Full Document'

Why people love StudySoup

Jim McGreen Ohio University

"Knowing I can count on the Elite Notetaker in my class allows me to focus on what the professor is saying instead of just scribbling notes the whole time and falling behind."

Allison Fischer University of Alabama

"I signed up to be an Elite Notetaker with 2 of my sorority sisters this semester. We just posted our notes weekly and were each making over $600 per month. I LOVE StudySoup!"

Bentley McCaw University of Florida

"I was shooting for a perfect 4.0 GPA this semester. Having StudySoup as a study aid was critical to helping me achieve my goal...and I nailed it!"

Parker Thompson 500 Startups

"It's a great way for students to improve their educational experience and it seemed like a product that everybody wants, so all the people participating are winning."

Become an Elite Notetaker and start selling your notes online!

Refund Policy


All subscriptions to StudySoup are paid in full at the time of subscribing. To change your credit card information or to cancel your subscription, go to "Edit Settings". All credit card information will be available there. If you should decide to cancel your subscription, it will continue to be valid until the next payment period, as all payments for the current period were made in advance. For special circumstances, please email


StudySoup has more than 1 million course-specific study resources to help students study smarter. If you’re having trouble finding what you’re looking for, our customer support team can help you find what you need! Feel free to contact them here:

Recurring Subscriptions: If you have canceled your recurring subscription on the day of renewal and have not downloaded any documents, you may request a refund by submitting an email to

Satisfaction Guarantee: If you’re not satisfied with your subscription, you can contact us for further help. Contact must be made within 3 business days of your subscription purchase and your refund request will be subject for review.

Please Note: Refunds can never be provided more than 30 days after the initial purchase date regardless of your activity on the site.