Organizational Behavior: Week 2 Lecture Notes
Organizational Behavior: Week 2 Lecture Notes MGMT 3720
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This 2 page Class Notes was uploaded by Sara Fry on Friday September 16, 2016. The Class Notes belongs to MGMT 3720 at University of North Texas taught by Dr. James D. Powell in Fall 2016. Since its upload, it has received 43 views.
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Date Created: 09/16/16
Chapter 3 SLIDE TITLE: Contrast the Three Components of an Attitude ● What is an attitude vs. a mood? ● Attitude = consistent and general behavior ● attitude→ behavior ● MBWA= Managing By Walking Around ○ Why? ■ To praise employees ■ To encourage work ■ Attitude check!!! ● If an employee has a great attitude and for some reason is in a bad mood one day→ manager notices and asks→ possibly fix the issue SLIDE TITLE: Summarize the Relationship Between Attitudes and Behavior ● In marketing→ cognitive dissonance=buyer’s remorse ● In managerial→ cognitive dissonance= pain→ considering quitting→ but you don’t! ○ Why? ■ Cognitive Dissonance ● Good attitude→ behavior SLIDE TITLE: Compare the Major Job Attitudes ● Various areas of job satisfaction ○ Great job, crappy organization ○ Bad job, good organization ○ Bad coworkers, good manager ● Organizational loyalty→ unsatisfied employees continue to work and stay in their job because they feel a sense of loyalty to the company ○ You want this. These employees have a good attitude. Don’t hire problem employees to begin with (think back to the discussion on intuition in the last lecture). ● POS= Perceived Organizational Support ○ The sense that your organization has your back causes you to go above and beyond SLIDE TITLE: Define Job Satisfaction ● Promotion→ lowest satisfaction? ○ Why? ■ One person is thrilled ■ Everyone else is pissed SLIDE TITLE: Outcomes of Job Satisfaction ● Relationships with other employees ○ More satisfied→ higher productivity ○ Good workers→ satisfied customers→ repeat customers ● You wouldn’t exercise your voice if you thought your manager didn’t want to hear bad news or didn’t care→ Good manager→ better work environment. Relationships→ better work environment. SLIDE TITLE: Four Employee Response to Dissatisifaction ● Refer to the chart and really review. Huge focus on this!! ● CWB= Counterproductive work behavior As always, refer to the implications for managers slides.
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