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Week 3

by: Charles Miller

Week 3 COB 202

Charles Miller
GPA 3.67

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About this Document

Covers the end of Chapter 3
Interpersonal Communication
Class Notes
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This 3 page Class Notes was uploaded by Charles Miller on Monday September 19, 2016. The Class Notes belongs to COB 202 at James Madison University taught by Staff in Fall 2016. Since its upload, it has received 7 views. For similar materials see Interpersonal Communication in Business at James Madison University.


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Date Created: 09/19/16
Week 3  Stereotyping  Assigning traits to people based on social category membership  Why people stereotype? o Categorical Thinking o Drive to comprehend and predict other’s behavior o Supports self­enhancement and social identity   Categorization­putting people into groups  Homogenization­ assign similar traits within a group  Differentiation Process­ Assign less favorable attributes to other groups Problems with Stereotyping  Overgeneralizes­ doesn’t represent everyone in the category  Basis of systemic and intentional discrimination Overcoming Stereotype Bias  Difficult to prevent stereotype activation   Possible to minimize stereotype application Attribution Process  Internal Attribution o Perception that behavior is caused by a person’s own motivation or ability o Perception that behavior is caused by factors beyond a person’s control  Attribution Rules o Consistency­ Did this person act this way in the past o Distinctiveness­ Does this  person act this way in other situations o Consensus­ Do other people act this way in this situation Attribution Errors  Self­Serving Bias o Tendency to attribute our success to internal factors and our failures to external  factors  Fundamental Attribution Error o Tendency to overemphasize internal causes of another person’s behavior,  whereas recognize external influences on ourself  Self Fulfilling Prophecy o Something you believe will happens ends up happening o Strongest at the beginning of a relationship o Strongest when several people share a belief o Or when an employee has low past performance Other Perceptual Effects  Halo Effect o Form an impression of someone based off of one interaction o Distorts our perception of a person’s other traits  False Consensus Effect o Overestimating how many people share the same thought process as yourself  Primacy Effect o Forming perception of others based on first impression  Recency Effect o Most recent information dominates perceptions Improving Perceptions  Awareness about perceptual biases o Increases mindfulness of biases o Limited effectiveness  Improving self­awareness o Increased awareness of oneself  Meaningful Interaction o Increases pool of information you have to draw from Johari Window Defines the different areas of our personality based on if they are known to others ourself or a  combination of both.


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