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Comm 3311.001 Notes

by: Amanda Lorain

Comm 3311.001 Notes Comm 3311.001

Amanda Lorain


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Chapters 1-3
Nonverbal Communication
Dr. Kay Ivy
Class Notes
25 ?




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This 5 page Class Notes was uploaded by Amanda Lorain on Wednesday September 21, 2016. The Class Notes belongs to Comm 3311.001 at Texas A&M University - Corpus Christi taught by Dr. Kay Ivy in Fall 2016. Since its upload, it has received 4 views. For similar materials see Nonverbal Communication in Communication at Texas A&M University - Corpus Christi.


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Date Created: 09/21/16
Review for Nonverbal communication quiz 1 CH. 1 1. Reasons for studying nonverbal communication: communication of feelings and attitudes; believability, relevance to relationships; superiority over verbal messages in some situations a. Nonverbal is unintentional so it is more believable. It shows the true feelings of the person. 65% of someone’s intended communication is nonverbal 2. Functions of NVC: substituting; complementing;contradicting; repeating; regulating; accenting a. Substitute: you use a gesture in place of a word-like when at a bar and the bartender can’t hear you. You signal the number of drinks you need b. Complement: you say both the message and gesture it; say you want two beers while also signaling the number 2. Or the length of a hug when we give out condolences to someone can signal your depth of emotion c. Contradicting: When the gesture contradicts the person’s verbal message. Like when you ask someone “are you okay?” and they say “I’m fine” but clearly they are NOT fine d. Repeating: the gesture follows the verbal message for clarification. Example, you yell someone’s name for their attention, they look but don’t see you. You then follow up with a wave. e. Regulating: these are the slight head nods, pauses, or murmurs used to regulate a conversation. f. Accenting- cues that reinforce or add intensity to certain messages. Maybe saying a word louder or more sharply than others to get your point across. Or even a gesture. Saying “That’s enough” and slamming a book onto a desk as accent. 3. Contrasting verbal and NVC a. Verbal is discontinuous while NVC is continuous (even in sleep) b. Verbal is language with grammar and syntax while NVC is way more complex c. Verbal is learned while NVC is learned and innate. Exp: blind children still smile when they are happy even if they have never seen a smile d. Verbal is the left side of brain while NVC is right side 4. Nature of NVC: culture bound rule-governed (expectancy violations model); ambiguous (perception checking); multi-channeled. a. Each culture has a different set of rules that they learn. Those rules are distinctive to that culture and have clear “do’s and don’ts”. However we sometimes bend those rules to compensate the communicator. Exp, if you have a hot person with good communication skills stand a little too close to you for a casual conversation, you probably won’t mind and even mirror that behavior b. NVC is ambiguous in that the communicator is the only one who knows what their NVC’s true meaning is or if they even meant it to have a meaning c. We should look for a group of behaviors to assume what people mean rather than focus on one behavior. Exp. If the person is crossing their arms, does it mean they are mad? If they have pursed lips, brows furrowed, clenched jaw, loud or short responses.. then yes probably. But if they have their arms crossed, a neutral expression or a smile, is talking with no issue and continue to rub their arms up and down- they may be cold. CH. 2 1. Reflexive and reflexivity defined a. Reflex is a reaction or an automatic response to the stimulation of a nerve b. Reflexive means that your reaction-like cringing after biting into a lemon- is automatic. You don’t have to think about it, it just happens c. This refers to the individual. I will be reflexive at myself. 2. Reflexive cycle of nonverbal communication development; key elements within 5 phases; covert vs. overt observation; perception checking; transaction a. Phase 1: inventory self-become more aware of yourself and your reactions b. Phase 2: change self-figure out what your desirable action is and make conscious efforts to attain that action c. Phase 3: inventory others-challenge yourself to pay more attention to others’ NVC. d. Phase 4: Transact with others-you interact with others and simultaneously, your NVC becomes similar. People influence each other constantly i. Covert checking- appropriately observe the NVC of others without drawing attention to yourself ii. Overt checking- asking people directly about their nonverbal behaviors or the nonverbal behavior of others. If you like a guy, instead of being too obvious to him, you ask people “hey, what do you think about that guy?” It’s like perception checking e. Phase 5: Reflect, assess, and re-inventory self-look for missteps and missed opportunities, assess whether you could have done something better or differently f. Continue the cycle over again 3. Codes of NVC; terminology (codes is a fancy name for different categories of NVC) a. Environment- The space around you. You have your personal environment (home) or other less personal environments- a school classroom i. the environment we create for ourselves reveals a great deal about who we are. Even if we cant alter those spaces by much, we still put our signature on them. Like in a classroom, we have a “spot” we gravitate to and sit in ii. our NVC is altered by different environments in which we communicate. For example, in a court room, the environment is very formal, you speak when spoken to and you are typically a bit more rigid. Where as at a sporting event, you can yell and stand as much as you want b. Space and territory- the study of Proxemics and Territorial markers i. Proxemics is how you create and use space and distance (like how you sit in an empty movie theater and a random stranger comes and sits right next to you even though theres a million other chairs and now its akward. ) ii. Territoriality is the study of how people use space and objects to communicate ownership c. Physical appearance- the way a person looks, what they wear, and body motion i. Americans place huge emphasis on looks so we judge people on their attractiveness ii. Artifacts are pieces of clothing or jewelry that we wear to signify who we are d. Body movement, gestures, and posture- how we carry ourselves is recognizable to people close to us. If our posture is “off”, it is recognizable as something may be wrong. i. Kinesics- study of human movement, gestures, and posture e. Facial expression- a person’s face can give away all their emotion f. Eye expression-important in American culture to determine a person’s trustworthiness based on eye contact. g. Touch- is an important and key part to human life. Haptics is the study of touch h. Vocal expression- voice is a major component of communicating our feelings and thoughts i. Paralanguage or vocalics include the pitch, rate, and volume that we speak 4. Nonverbal sending and receiving ability: PONS test and research results; minipons; DANVA and research results a. PONS: Profile of Nonverbal Sensitivity- measures a person’s ability to recognize people’s emotional or attitudinal states within certain situations. (shows that women score higher than men) b. DANVA: Diagnostic Analysis of Nonverbal Accuracy- assesses a person’s ability to recognize visual and auditory cues that are both posed and spontaneous c. Found that decoding skills increase from childhood to adulthood but then plateau as people hit their 20’s and 30’s. CH. 3 1. Environment defined; environment as NVC; rhetoric of architecture; impression management a. Environment: the built or natural surroundings that serve as the contexts in which people interact b. the environment we create for ourselves reveals a great deal about who we are. Even if we cant alter those spaces by much, we still put our signature on them. Like in a classroom, we have a “spot” we gravitate to and sit in c. our NVC is altered by different environments in which we communicate. For example, in a court room, the environment is very formal, you speak when spoken to and you are typically a bit more rigid. Where as at a sporting event, you can yell and stand as much as you want d. Rhetoric of Architecture- the way a space looks influences our behavior. i. Exp. Researches found that the condition of sidewalks and roads affects people’s motivation to engage in physical activity e. Impression management- the environment forms your impression of the person who sees over that environment. For example, if you are about to interview with a manager and his office is filthy, you will have a negative feeling about him. 2. 6 perceptions of an environment: formality, warmth, privacy, familiarity, constraint and distance a. Formality: Is this a serious or casual environment? b. Warmth: is this environment home-y? what are the colors? The temperature? c. Privacy: is it a closed off space with cubicles? Or is it wide open? A table in the middle of the room or a booth in the corner? d. Familiarity: When you step in, do you feel as if you have been here before? Is the layout a normal one? Can you find your way around pretty easily? e. Constraint: do we feel confined to the space? Can we get out pretty easily? f. Distance: this is physical. How far is the nearest exit? How many people can fit into this space? 3. Perceptions of color; lighting; sound; smell (olfaction); temperature a. Warm colors are more arousing and cool colors are more relaxing b. Hue refers to the modification of a basic color c. Brightness refers to the color intensity d. Saturation refers to the amount color present in the environment e. Lighting: researchers have found that people tend to be more quiet when exposed to less lighting f. Noise affects us in the environment by dictating how we feel, what we say, and our desire to stay or leave g. Smell is important because we are culturally attracted and repulsed by certain smells. Some smells trigger memories both positive and negative. Marketers use smell to sell products and job interviewers will hire or not hire based on smell h. Temperature- some people become aggressive if they feel hot and sweaty and more relaxed when cool. The environment can affect your internal body temperature making them act in ways that are unusual


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