Lecture 8 - Listening
Lecture 8 - Listening COMM 1041
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This 4 page Class Notes was uploaded by Leslie Ogu on Friday September 23, 2016. The Class Notes belongs to COMM 1041 at George Washington University taught by Dona Louise Coultice-Christian in Fall 2016. Since its upload, it has received 3 views. For similar materials see Interpersonal Communication in Communication at George Washington University.
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Date Created: 09/23/16
Leslie Ogu COMM 1041 09/22/2016 Listening Announcements: ➢ FINAL EXAM 12/15 Question of the Day: What’s your favorite sound? Homework ➢ Think about speeches / presentations / teachers that engaged you or made you space out ➢ Selfconcept and communication article for approval (Due on Tuesday, for those who are doing this paper) ➢ Listening name and topic (Due on Thursday, 09/29) ➢ Movie presentations (Start 09/29) Listening Paper Assignment ➢ Select your topic and “other” ➢ Read the article on Schema Building & Listening ➢ Watch the Elizabeth Lesser video ➢ Take your “other” to lunch / coffee / something where you can be alone and listen ➢ Follow Lesser’s guide take notes ➢ Write your paper based on question in the syllabus supplement ➢ Format ○ Body in questionformat (not the questions of your discussion but the ones in the syllabus) ○ Generally 23 pages ○ One “pearl of wisdom” that you gained from the process (what you got from it) ➢ Topic and name of “other” Due 09/29 Listening ➢ “Mostly, people don’t listen they take turns speaking. We all tend to be more interested in announcing our own views and experiences than really listening and understanding others. This is ironic since we all like to be listened to and understood.” From Customer Loyalty a Guide for Time Travelers ➢ “The reason the other is not listening to you is not because they are stubborn, but because they don’t feel heard.” Douglas Stone Difference between hearing and listening? ➢ Hearing is physiological ➢ Listening is a psychological Purpose of listening ➢ To learn ➢ To relate ➢ To influence ➢ To play (to enjoy yourself) ➢ To help Process of listening 1. Receiving 2. Understanding 3. Remembering 4. Evaluating 5. Responding Receiving ➢ Passive process ➢ Disclaimers (ensure your message will be heard without reflecting negatively on you) ○ Hedging: separating yourself from the message so if one doesn’t agree with it, they won’t separate themselves from you ○ Credentialing: giving one reason to listen by showing you are someone to be listened to ■ Ex: professors ○ Sin license ○ Cognitive disclaimer ○ Appeal for suspension of judgement ➢ Problem: They call attention to what you don’t want... Understanding ➢ Decoding phase ➢ Avoid assuming ➢ See it from speaker’s pointofview ➢ Ask questions ➢ Paraphrase Remembering ➢ Reconstructive process ➢ Shortterm memory: things we remember for short periods of time; limited ➢ Longterm memory: things we hold onto and remember for long periods of time ○ To move something from shortterm to longterm, we need focus, repetition, and organization Evaluating ➢ Don’t evaluate until you hear it all ➢ Separate fact and opinion ➢ Identify your bias ➢ Recognize reasoning fallacies ○ Ad hominem: to attack the person instead of their policies, or ideas ○ Testimonial ■ Usually advertisements with celebrities ○ Bandwagon ○ Slippery slope ○ Faulty eitheror ■ Ex: You either come to the party with me, or have no fun at all ○ Faulty causal Responding ➢ Immediate / delayed ➢ Backchanneling cues: affirmations when we are listening like “okay” or “mhm” ➢ Support speaker ➢ Own your own responses ➢ Solve?? ➢ Don’t complete the other's’ sentences and ideas Barriers to listening ➢ Distractions (physical and mental) ➢ Biases ➢ Incorrect focus: engaged in listening process but thinking about the wrong thing OR only listening to what you believe ○ Ex: Someone is talking and focusing on their lisp ➢ Judging too quickly What good listening is NOT ➢ Agreeing ➢ Discussing ○ Oneway process ○ Requires FULL attention ➢ Problem solving ➢ Correcting errors Styles of listening ➢ Empathic / Objective ○ Empathic: trying to understand one’s feelings ○ Objective going beyond just listening ➢ Nonjudgmental / Critical ➢ Surface / Depth ➢ Polite / Impolite ➢ Active / Inactive Listening Exercise You’re a bus driver Stop 1 union, 3 people got on, one wore red hat Stop 2 newseum, 4 people got on, one got off Stop 3 natural history museum, one person got on, red hat got off, one person had a purse Stop 4 national mall, woman got on with 2 kids Stop 5 GWU, everyone got off How old are you/? Your Age