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Lecture 8 - Listening

by: Leslie Ogu

Lecture 8 - Listening COMM 1041

Leslie Ogu
GPA 3.01

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About this Document

We talk about a skill most of us tend to lack - listening. We look at what it means to listen, what effective listening looks like, why we listen, the process of listening, and what listening is not.
Interpersonal Communication
Dona Louise Coultice-Christian
Class Notes
hearing, Listening, Interpersonal, communication, Psychological, physiological, meaning, learn, relate, Influence, Play, help, receiving, understanding, Remembering, evaluating, Responding, disclaimers, passive, process, decoding, stage, assuming, paraphrase, distractions, barriers, discussing, agreeing, one-way, problem, solving, correcting, errors, testimonial, Fallacies, reasoning, bandwagon
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This 4 page Class Notes was uploaded by Leslie Ogu on Friday September 23, 2016. The Class Notes belongs to COMM 1041 at George Washington University taught by Dona Louise Coultice-Christian in Fall 2016. Since its upload, it has received 3 views. For similar materials see Interpersonal Communication in Communication at George Washington University.

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Date Created: 09/23/16
Leslie Ogu COMM 1041  09/22/2016 ­ ​Listening    Announcements:  ➢ FINAL EXAM ­ 12/15    Question of the Day:  What’s your favorite sound?    Homework  ➢ Think about speeches / presentations / teachers that engaged you ­ or made you  space out  ➢ Self­concept and communication article for approval (Due on Tuesday, for those  who are doing this paper)  ➢ Listening name and topic (Due on Thursday, 09/29)  ➢ Movie presentations (Start 09/29)      Listening Paper Assignment  ➢ Select your topic and “other”  ➢ Read the article on Schema Building & Listening  ➢ Watch the Elizabeth Lesser video  ➢ Take your “other” to lunch / coffee / something where you can be alone and listen  ➢ Follow Lesser’s guide ­ take notes  ➢ Write your paper based on question in the syllabus supplement  ➢ Format  ○ Body in question­format (not the questions of your discussion but the ones  in the syllabus)  ○ Generally 2­3 pages  ○ One “pearl of wisdom” that you gained from the process (what you got  from it)  ➢ Topic and name of “other” Due 09/29      Listening  ➢ “Mostly, people don’t listen ­ they take turns speaking. We all tend to be more  interested in announcing our own views and experiences than really listening and  understanding others. This is ironic since we all like to be listened to and  understood.” ­ From Customer Loyalty ­ a Guide for Time Travelers  ➢ “The reason the other is not listening to you is not because they are stubborn, but  because they don’t feel heard.” ­ Douglas Stone    Difference between hearing and listening?  ➢ Hearing is physiological  ➢ Listening is a psychological    Purpose of listening  ➢ To learn  ➢ To relate  ➢ To influence  ➢ To play (to enjoy yourself)  ➢ To help    Process of listening  1. Receiving  2. Understanding  3. Remembering  4. Evaluating  5. Responding    Receiving  ➢ Passive process  ➢ Disclaimers (ensure your message will be heard without reflecting negatively on  you)  ○ Hedging​: separating yourself from the message so if one doesn’t agree  with it, they won’t separate themselves from you  ○ Credentialing​: giving one reason to listen by showing you are someone to  be listened to  ■ Ex: professors  ○ Sin license  ○ Cognitive disclaimer  ○ Appeal for suspension of judgement  ➢ Problem: They call attention to what you don’t want...    Understanding  ➢ Decoding phase  ➢ Avoid assuming  ➢ See it from speaker’s point­of­view  ➢ Ask questions  ➢ Paraphrase    Remembering  ➢ Reconstructive process  ➢ Short­term memory:​ things we remember for short periods of time; limited  ➢ Long­term memory:​ things we hold onto and remember for long periods of time  ○ To move something from short­term to long­term, we need focus,  repetition, and organization    Evaluating  ➢ Don’t evaluate until you hear it all  ➢ Separate fact and opinion  ➢ Identify your bias  ➢ Recognize reasoning fallacies  ○ Ad hominem​: to attack the person instead of their policies, or ideas  ○ Testimonial  ■ Usually advertisements with celebrities  ○ Bandwagon  ○ Slippery slope  ○ Faulty either­or  ■ Ex: You either come to the party with me, or have no fun at all   ○ Faulty causal    Responding  ➢ Immediate / delayed  ➢ Backchanneling cues​: affirmations when we are listening like “okay” or “mhm”  ➢ Support speaker  ➢ Own your own responses  ➢ Solve??  ➢ Don’t complete the other's’ sentences and ideas    Barriers to listening  ➢ Distractions (physical and mental)  ➢ Biases  ➢ Incorrect focus​: engaged in listening process but thinking about the wrong thing  OR only listening to what you believe  ○ Ex: Someone is talking and focusing on their lisp  ➢ Judging too quickly    What good listening is NOT  ➢ Agreeing  ➢ Discussing  ○ One­way process  ○ Requires FULL attention  ➢ Problem solving  ➢ Correcting errors    Styles of listening  ➢ Empathic / Objective  ○ Empathic: ​  trying to understand one’s feelings  ○ Objective ­ going beyond just listening  ➢ Nonjudgmental / Critical  ➢ Surface / Depth  ➢ Polite / Impolite  ➢ Active / Inactive    Listening Exercise  You’re a bus driver  Stop 1 ­ union, 3 people got on, one wore red hat  Stop 2 ­ newseum, 4 people got on, one got off  Stop 3 ­ natural history museum, one person got on, red hat got off, one person had a  purse  Stop 4 ­ national mall, woman got on with 2 kids  Stop 5 ­ GWU, everyone got off    How old are you/? ­ Your Age 


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