communication in business week 4
communication in business week 4 MGMT
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This 4 page Class Notes was uploaded by UNT_Scientist on Friday September 23, 2016. The Class Notes belongs to MGMT at University of North Texas taught by Robert Gayle Insley in Fall 2016. Since its upload, it has received 13 views. For similar materials see Communicating in business in Business at University of North Texas.
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Date Created: 09/23/16
Management Week 4 UNT Business writing overview o Quill pencilball point pen typewriterPC o All writing tools no substitute for writing effectively o Will the way you write influence people's perceptions of you in the businesses place Yes people make judgements on intelligence o Is there a correlation between job stability and promotion potential and writing Yes o Is there a correlation between writing and earring potential Yes approximately 3 times more o What separates the top 20% from the bottom 20% Pride in writing Command of writing mechanics Take spelling seriously Command of writing principles Understanding the planning and racing are key to effective messages and documents Know readers expectation Use writing support software Working continuously to improve skills Know when, where and what tool is to be used and when they get their best writing o Different types of documents Report Formal routine and nonrouting doc that assists decision matter Proposal Solicited or unsolicited written documents sent to clients in order to obtain specific job or buy certain goods Memos Doc with informal routine messages Contract Legally binding document between 2 or more parties Letter Document contain formal, non routine messages o Top 2 goals for business writers. Clarity Conciseness o Word length in documents Replace long words with short promoting conciseness and clarity o Audience education is high school to college how should you write so that everyone understands Lowest level o What is clearer 52.3% o Surplus phases are not in this sentence The revised plan resulted in 12$ cost reductions o What's wrong with this sentence, as per your request, your desk was shipped yesterday As per your request is chiche Definition Words or phrases believed to be outdated or no longer uses by people Problems using it buisness Sounds dated Sounds unprofessional How to keep up Memorize the master list for the year Make hard copy and keep list nearby Say it outloud Lake Superior state university has been making a banished word it's the last 40+ years 2013 #1 Fiscal cliff Retweeting Sexting 2014 #1 Selfie Chillaxin Bromance Unfriended 2015 #1 Bae Foodie Swag Cracra 2016 #1 So When used to start sentences Problematic Cape Break the Internet Physicality Business letters chapter 9 o Preferred medium for formal, internal and external written messages addressing nonroutine matter o Tend to be one to two pages in length o cover letters are only one page long o different forms of business communication Email o informal messages for routine matters o when pulling a sample letter look out for Tone appropriate tone positive relations reader centered approach developed the letters that the reader feels needed and interest are important Example cover letters should tell the recruiter what you can do for them o different kinds of business strategies Direct strategy o good news or neutral news business letter o Opening present the main idea State the good news in the first sentence o Body present supporting information o Closing include forward looking to keep tone friendly Indirect strategy o negative news business letter o Opening Dan topic remain neutral regarding whether good news or negative news will be shared keep the tone friendly o Body include the reasonings for supporting the negative news State the negative news tactfully and clearly offer Alternatives when feasible o Closing do not repeat or restate negative news do not apologize include forwardlooking talk keep telling friendly Persuasive strategy o persuasive business letters o Opening gain readers attention stay on topic don't have a request keep tone friendly o Body go desire using one or more Appeals make requests or simply wait until the closing session send me the request o Closing make requests for the first time if you did not do so in the body section or restate the request if you did not make the request in the body section make sure going to be easy for the reading respond include some forward talking Ketone friendly
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