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communication in business week 4

by: UNT_Scientist

communication in business week 4 MGMT

Marketplace > University of North Texas > Business > MGMT > communication in business week 4

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About this Document

these notes cover letter and introduction to tech in the buisness world
Communicating in business
Robert Gayle Insley
Class Notes
communication, BUISNESS, managament
25 ?




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This 4 page Class Notes was uploaded by UNT_Scientist on Friday September 23, 2016. The Class Notes belongs to MGMT at University of North Texas taught by Robert Gayle Insley in Fall 2016. Since its upload, it has received 13 views. For similar materials see Communicating in business in Business at University of North Texas.


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Date Created: 09/23/16
Management  Week 4 UNT   Business writing overview  o Quill­ pencil­ball point pen­ typewriter­PC o All writing tools no substitute for writing effectively  o Will the way you write influence people's perceptions of you in the businesses  place  Yes people make judgements on intelligence  o Is there a correlation between job stability and promotion potential and writing   Yes o Is there a correlation between writing and earring potential   Yes approximately 3 times more  o What separates the top 20% from the bottom 20%   Pride in writing   Command of writing mechanics   Take spelling seriously   Command of writing principles   Understanding the planning and racing are key to effective messages and documents   Know readers expectation   Use writing support software   Working continuously to improve skills   Know when, where and what tool is to be used and when they get their  best writing  o Different types of documents  Report  Formal routine and non­routing doc that assists decision matter  Proposal   Solicited or unsolicited written documents sent to clients in order  to obtain specific job or buy certain goods  Memos   Doc with informal routine messages  Contract   Legally binding document between 2 or more parties   Letter   Document contain formal, non routine messages  o Top 2 goals for business writers.   Clarity   Conciseness  o Word length in documents   Replace long words with short promoting conciseness and clarity  o Audience education is high school to college how should you write so that  everyone understands   Lowest level  o What is clearer   52.3% o Surplus phases are not in this sentence   The revised plan resulted in 12$ cost reductions  o What's wrong with this sentence, as per your request, your desk was shipped  yesterday  As per your request is chiche   Definition   Words or phrases believed to be outdated or no longer  uses by people   Problems using it buisness  Sounds dated  Sounds unprofessional   How to keep up   Memorize the master list for the year   Make hard copy and keep list nearby   Say it outloud   Lake Superior state university has been making a  banished word it's the last 40+ years   2013   #1   Fiscal cliff   Retweeting   Sexting   2014   #1   Selfie   Chillaxin   Bromance   Unfriended   2015   #1   Bae   Foodie   Swag   Cra­cra   2016   #1   So   When used to start  sentences   Problematic   Cape   Break the Internet   Physicality   Business letters chapter 9  o Preferred medium for formal, internal and external written  messages addressing nonroutine matter  o Tend to be one to two pages in length o cover letters are only one page long o different forms of business communication  Email o informal messages for routine  matters o when pulling a sample letter look out for   Tone  appropriate tone positive relations   reader centered approach  developed the letters that the reader feels needed  and interest are important  Example  cover letters should tell the recruiter  what you can do for them o different kinds of business strategies  Direct strategy  o good news or neutral news business letter o Opening  present the main idea State the good news in the first  sentence o Body  present supporting information o Closing  include forward  looking to keep tone friendly   Indirect strategy o negative news business letter o Opening  Dan topic remain neutral regarding whether good news or  negative news will be shared keep the tone friendly o Body  include the reasonings for supporting  the negative news  State the negative news tactfully and clearly offer  Alternatives when feasible o Closing  do not repeat or restate negative news do not apologize  include forward­looking talk keep telling friendly   Persuasive strategy o persuasive business letters o Opening  gain readers attention stay on topic don't have a request  keep tone friendly o Body  go desire using one or more Appeals make requests or  simply wait until the closing session send me the request  o Closing  make requests for the first time if you  did not do so in the  body section or restate the request if you did not make the  request in the body section make sure going to be easy for the reading respond include some forward talking Ketone  friendly 


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