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Hospitality Management Week 1

by: Brandon Notetaker

Hospitality Management Week 1 HOSP 1603

Marketplace > University of Arkansas > Hospitality > HOSP 1603 > Hospitality Management Week 1
Brandon Notetaker
GPA 3.5
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About this Document

Chapter 1 Notes and Vocab
Intro to Hospitality Mgmt
Kelly Way
Class Notes
Hospitality and Business Management




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This 2 page Class Notes was uploaded by Brandon Notetaker on Sunday October 2, 2016. The Class Notes belongs to HOSP 1603 at University of Arkansas taught by Kelly Way in Fall 2016. Since its upload, it has received 45 views. For similar materials see Intro to Hospitality Mgmt in Hospitality at University of Arkansas.

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Date Created: 10/02/16
Hospitality Management Week 1 (Week of 8/21/16) Chapter 1: Perspectives on Careers in Hospitality HOSPITALITY  Originates from the word “Hospice” – medieval house of rest for travelers and pilgrims The  reception & entertainment of guests, visitors or strangers with liberality and goodwill private clubs, casinos, resorts, attractions, hotels, restaurants, etc. • share the management  problems of providing food and shelter  The hospitality professions are among the oldest of the human professions One of the fastest  growing sectors of the economy A multi­billion­dollar enterprise CHARACTERISTICS OF THE HOSPITALITY INDUSTRY Hospitality business is open 365 days a year and twenty­four hours a day Depends heavily on  shift work (morning and afternoon) Has a graveyard shift (10 or 11pm until 5 or 6am)  Produce guest satisfaction Products of the hospitality business are intangible and perishable  LEARNING STRATEGIES FOR THE WORKPLACE  • Try to understand the organization • Formal organization • Informal organization • Try to  understand the physical plant • Work flow • Guest flow • Try to understand the different  functional areas • Back­of­the­house • Front­of­the­house • Try to work in both  WHAT DO EMPLOYERS LOOK FOR? Dedication and commitment Desire to serve others Decision making skills Communication Skills Experience Involvement Technical Skills What can I put in a letter or say on the phone?  OUTLOOK FOR HOSPITALITY The outlook for the industry is very positive but there are several trends/factors that are affecting  how the industry operates and the products and services that are offered to customers.  September 11th and recent events have resulted in: • Travel restrictions • Safety and security  issues • Cost of operations • Government regulations • Destinations that have been effected  Polarization: Limited service versus Service Intensive Organization Accelerating Competition:  Value doesn’t always mean lowest price Technology: New technologies introduced every year Empowerment: Act of providing additional levels of responsibility to both employees and  mangers  Diversity: Some of the most diversity companies are in the hospitality industry Concern with  security: Increased and greater level of safety for travelers Concern with sanitation: Increases in  foodborne illness Quality of food & water Globalization: Impacts every facet of operations:  Competition Work Force Travel Patterns Company alliances Chapter 1 Vocab 1. Hospitality – The reception and entertainment of guests, visitors or strangers with  liability and good will. 2. Managers Role – Make Guest feel welcomed, make things work for guests, and make  sure operation will continue to provide service while also making profit. 3. Knowledge Worker – The person who applies to productive work ideas, concepts, and  information. 4. Hospitality Industry – Service industry, and the management of a service of a service is  vastly different. 5. Work as a Vocation – Calling from God. 6. Job Benefit Mix – The money and knowledge earned from a job 7. Managerial Organization – major organizations have formal charts to separate job titles 8. Informal Organization – social organization with indefinite leaders 9. Physical Plant – Maps out the main work areas and major pieces of equipment 10. Strategy of Job Placement­consists of Income, Professional status, evaluating an  employer determining job satisfaction, accepting skilled jobs.


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