Hospitality Management Week 1
Hospitality Management Week 1 HOSP 1603
Popular in Intro to Hospitality Mgmt
Popular in Hospitality
This 2 page Class Notes was uploaded by Brandon Notetaker on Sunday October 2, 2016. The Class Notes belongs to HOSP 1603 at University of Arkansas taught by Kelly Way in Fall 2016. Since its upload, it has received 45 views. For similar materials see Intro to Hospitality Mgmt in Hospitality at University of Arkansas.
Reviews for Hospitality Management Week 1
Report this Material
What is Karma?
Karma is the currency of StudySoup.
Date Created: 10/02/16
Hospitality Management Week 1 (Week of 8/21/16) Chapter 1: Perspectives on Careers in Hospitality HOSPITALITY Originates from the word “Hospice” – medieval house of rest for travelers and pilgrims The reception & entertainment of guests, visitors or strangers with liberality and goodwill private clubs, casinos, resorts, attractions, hotels, restaurants, etc. • share the management problems of providing food and shelter The hospitality professions are among the oldest of the human professions One of the fastest growing sectors of the economy A multibilliondollar enterprise CHARACTERISTICS OF THE HOSPITALITY INDUSTRY Hospitality business is open 365 days a year and twentyfour hours a day Depends heavily on shift work (morning and afternoon) Has a graveyard shift (10 or 11pm until 5 or 6am) Produce guest satisfaction Products of the hospitality business are intangible and perishable LEARNING STRATEGIES FOR THE WORKPLACE • Try to understand the organization • Formal organization • Informal organization • Try to understand the physical plant • Work flow • Guest flow • Try to understand the different functional areas • Backofthehouse • Frontofthehouse • Try to work in both WHAT DO EMPLOYERS LOOK FOR? Dedication and commitment Desire to serve others Decision making skills Communication Skills Experience Involvement Technical Skills What can I put in a letter or say on the phone? OUTLOOK FOR HOSPITALITY The outlook for the industry is very positive but there are several trends/factors that are affecting how the industry operates and the products and services that are offered to customers. September 11th and recent events have resulted in: • Travel restrictions • Safety and security issues • Cost of operations • Government regulations • Destinations that have been effected Polarization: Limited service versus Service Intensive Organization Accelerating Competition: Value doesn’t always mean lowest price Technology: New technologies introduced every year Empowerment: Act of providing additional levels of responsibility to both employees and mangers Diversity: Some of the most diversity companies are in the hospitality industry Concern with security: Increased and greater level of safety for travelers Concern with sanitation: Increases in foodborne illness Quality of food & water Globalization: Impacts every facet of operations: Competition Work Force Travel Patterns Company alliances Chapter 1 Vocab 1. Hospitality – The reception and entertainment of guests, visitors or strangers with liability and good will. 2. Managers Role – Make Guest feel welcomed, make things work for guests, and make sure operation will continue to provide service while also making profit. 3. Knowledge Worker – The person who applies to productive work ideas, concepts, and information. 4. Hospitality Industry – Service industry, and the management of a service of a service is vastly different. 5. Work as a Vocation – Calling from God. 6. Job Benefit Mix – The money and knowledge earned from a job 7. Managerial Organization – major organizations have formal charts to separate job titles 8. Informal Organization – social organization with indefinite leaders 9. Physical Plant – Maps out the main work areas and major pieces of equipment 10. Strategy of Job Placementconsists of Income, Professional status, evaluating an employer determining job satisfaction, accepting skilled jobs.