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by: Lauren Davis

Tester MATH 121

Lauren Davis
GPA 3.8

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College Algebra
Dr. Patricia Oakley
Class Notes
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This 2 page Class Notes was uploaded by Lauren Davis on Tuesday October 4, 2016. The Class Notes belongs to MATH 121 at University of New Mexico taught by Dr. Patricia Oakley in Fall 2016. Since its upload, it has received 4 views.


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Date Created: 10/04/16
Patient Profile (bring to class on Friday)  On Friday, you will be partnered with someone in the class and will practice active listening. In this role play,  you will take on the role of a patient and a healthcare professional. Each partner will develop a scenario to work through. Thinking about your scenario ahead of time and jot down responses to each of the points below.    Can be real (something you or a loved one experienced) or hypothetical (the type of healthcare  you want to provide, from the news, textbook, imagined). It does need to be realistic (e.g. no  zombie apocalypse)   Give some context (What type of healthcare professional your partner is (psychiatrist, OBGYN,  pediatric, etc., if you are yourself or someone else (age, gender, race. ethnicity, ability status,  etc.).   Explain what brought you to the visit.   What are your symptoms, how long, etc.   How have you been managing it, other forms of treatment (homeopathic, massage, PT, etc.)  Drop hints as to your emotional state (frustration, limitations, loneliness, sad, etc.)              What Patients Say About Doctors and Listening  ‘‘I call them [doctors] ‘by the book’. If something doesn’t coincide with something that they read in the book about the disease, it doesn’t exist. Myself, as a human being, I am different than other people; we all are different, but I find that they don’t really listen to the person, as opposed to the disease. They listen to their disease, not the person, so they separate the two. I don’ know if it’s something that they learned to do in the hospitals or in the teaching they become that way. . .’’ ‘‘. . .[by the doctor not listening], you tend to discredit yourself and to mistrust yourself and to not listen to what your body is telling you and what should be alarming you.’’ ‘‘If a doctor doesn’t respect the patient, or doesn’t listen, the patient feels more worried and unsettled and this has an impact on their health.’’ ‘‘I want the doctor. . . to have empathy and to listen and to look into my eyes and to make me feel that for that short moment – I don’t care how short, that you are listening to me, you are hearing me, you are there for me, and you give me that sense that I matter. . .that it’s a partnership, that you trust my intuition, my knowledge, and that you want me. . . to feel free to say how I’m feeling.’’ (Interviewer): What aspects of Dr. X make him such a good doctor?’’ (Participant): He listens. . .And he absorbs. He looks at you and he can tell by looking at you – somehow the way I walk – he watches me walk down the corridor – and the way I sit down. Once he said to me, ‘I see you’re walking better.’ He takes his time and you’re with him for a while and you talk with him. I think that people would feel better just to have somebody to talk to and I tell him things that I would only tell my husband. ‘‘Because if you listen to the patient and give the patient respect, what you are actually doing is helping that person take responsibility for their own health. Just by giving respect and listening to what they say, then you are automatically showing that person that they have the responsibility – that they are also in control of the healing process and are involved somehow. So the doctor has to not take all the power away from the patient.’’ ‘‘They should trust the person in front of them and hear what they’re saying . . . because I know my body better than anybody else, so I know what to expect and I know how to deal with the little aches and pains, and if the little aches and pains don’t go away, then it’s not just about aging or stress, momentary situations. . .something is wrong, I just feel something is wrong and I think doctors should listen and investigate.’’ Jagosh, J., Donald Boudreau, J., Steinert, Y., MacDonald, M. E., & Ingram, L. (2011). The importance of physician listening  from the patients’ perspective: Enhancing diagnosis, healing, and the doctor–patient relationship. Patient Education  & Counseling, 85(3).


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