New User Special Price Expires in

Let's log you in.

Sign in with Facebook


Don't have a StudySoup account? Create one here!


Create a StudySoup account

Be part of our community, it's free to join!

Sign up with Facebook


Create your account
By creating an account you agree to StudySoup's terms and conditions and privacy policy

Already have a StudySoup account? Login here

Conflict and Its Resolution

by: Alexandra Matay

Conflict and Its Resolution LAWS220_03FA16

Marketplace > Montclair State University > Law > LAWS220_03FA16 > Conflict and Its Resolution
Alexandra Matay

Preview These Notes for FREE

Get a free preview of these Notes, just enter your email below.

Unlock Preview
Unlock Preview

Preview these materials now for free

Why put in your email? Get access to more of this material and other relevant free materials for your school

View Preview

About this Document

Conflict and Its Resolution notes from each class so far.
Professor Zeringo
Class Notes
25 ?





Popular in Law

This 3 page Class Notes was uploaded by Alexandra Matay on Wednesday October 5, 2016. The Class Notes belongs to LAWS220_03FA16 at Montclair State University taught by Professor Zeringo in Fall 2016. Since its upload, it has received 3 views. For similar materials see CONFLICT & ITS RESOLUTION in Law at Montclair State University.

Similar to LAWS220_03FA16 at MSU


Reviews for Conflict and Its Resolution


Report this Material


What is Karma?


Karma is the currency of StudySoup.

You can buy or earn more Karma at anytime and redeem it for class notes, study guides, flashcards, and more!

Date Created: 10/05/16
Conflict and Its Resolution  Conflict exists in time – the amount of time varies  Culture impact conflict – how cultures approach conflict  Conflict is graded – low level to war  Managing conflict is an art and a science  The life blood of conflict is choice  Try to settle the emotional issues first – there’s an emotional over hang to everything you do  Decisions often involve smart and not smart applications – the good things to do, and the not good things to do  Know yourself, know your limits and capacity  Attempt to solve the problem at the lowest level  Use linear sequential process  Research the people and the problem thoroughly  The longer is takes to solve the problem, the harder it becomes  Most issues lie in subtext  If possible, don’t respond spontaneously Linear Thought 1. State the problem 2. Analyze the problem 3. Create options/alternatives 4. Choose the most important option  Arbitration – form of ADR that employs a third party neutral who hears testimony, evaluates the case and makes a decision  Mediation – form of ADR that employs a third party neutral who assists the disputants or litigants, so that they can come to a resolution/settlement  Negation – form of ADR that involves the principals or their representatives  Stereotype – preconceived or over simplified generalization about an entire group without regard to individual differences  Discrimination – the restrictive treatment of a person or group based on prejudice assumptions  Racism – prejudice based on the belief that race is the primary factor determining human traits and abilities Chapter 1 Conflict is prolonged battle, a struggle, clash, etc. Sources of conflict:  Communication breakdown  Power imbalances  Economics  Societal changes  Limited resources  Difficult people  Miscommunication  Cultural diversity  Anger  Mistrust  Fear  Responsibility  Expectation of roles Negotiation  No third party neutral  Discussion on the terms of a proposed agreement  3 Approaches: 1. Competitive – Winning is the objective 2. Corporative – Win/win; not necessarily 50/50 3. One Text – Occurs when all issues are joined in one solution, and the solution is then modified  4 Essential Steps: 1. Preliminary negotiations – Ice breaking sessions, 2. Central negotiations – heart of the matter, proposals, counter proposals 3. Closing negations – reduce agreements to written form 4. Implementation 4 points of Getting to Yes: 1. Separate people from the problem 2. Don’t bargain over positions, focus on interest o Positions – wants o Interests – needs o Distributive mode – wants o Integrative mode – needs 3. Invent options for mutual gain 4. Insists on objective criteria Getting to Yes: Chapter 4 Invent Options for Mutual Gain  Even if extremely negative  Rank the options Objective Criteria Communication Blockers  Interrupting  Ignoring  Sarcasm  Insults/Name-Calling  Globalizing generalizations  Judging  Blaming  Sexist treatments Communication Encouragers  Listen  Empathize – try to put yourself in other people’s shoes  Make eye contact  Concentrate on what is being said  Show understanding by nonverbal behaviors: facial attitudes  Find out what the other person wants from you  Make appropriate verbal suggestions – “I understand.”  Ask questions for clarifications  Use well placed humor


Buy Material

Are you sure you want to buy this material for

25 Karma

Buy Material

BOOM! Enjoy Your Free Notes!

We've added these Notes to your profile, click here to view them now.


You're already Subscribed!

Looks like you've already subscribed to StudySoup, you won't need to purchase another subscription to get this material. To access this material simply click 'View Full Document'

Why people love StudySoup

Bentley McCaw University of Florida

"I was shooting for a perfect 4.0 GPA this semester. Having StudySoup as a study aid was critical to helping me achieve my goal...and I nailed it!"

Janice Dongeun University of Washington

"I used the money I made selling my notes & study guides to pay for spring break in Olympia, Washington...which was Sweet!"

Jim McGreen Ohio University

"Knowing I can count on the Elite Notetaker in my class allows me to focus on what the professor is saying instead of just scribbling notes the whole time and falling behind."


"Their 'Elite Notetakers' are making over $1,200/month in sales by creating high quality content that helps their classmates in a time of need."

Become an Elite Notetaker and start selling your notes online!

Refund Policy


All subscriptions to StudySoup are paid in full at the time of subscribing. To change your credit card information or to cancel your subscription, go to "Edit Settings". All credit card information will be available there. If you should decide to cancel your subscription, it will continue to be valid until the next payment period, as all payments for the current period were made in advance. For special circumstances, please email


StudySoup has more than 1 million course-specific study resources to help students study smarter. If you’re having trouble finding what you’re looking for, our customer support team can help you find what you need! Feel free to contact them here:

Recurring Subscriptions: If you have canceled your recurring subscription on the day of renewal and have not downloaded any documents, you may request a refund by submitting an email to

Satisfaction Guarantee: If you’re not satisfied with your subscription, you can contact us for further help. Contact must be made within 3 business days of your subscription purchase and your refund request will be subject for review.

Please Note: Refunds can never be provided more than 30 days after the initial purchase date regardless of your activity on the site.