CIS3060 Class Notes 4
CIS3060 Class Notes 4
Popular in Systems Analysis and Design
Popular in Business Info Systems CIS
This 2 page Class Notes was uploaded by Notetaker on Thursday October 6, 2016. The Class Notes belongs to at California State University Los Angeles taught by in Fall 2016. Since its upload, it has received 5 views. For similar materials see Systems Analysis and Design in Business Info Systems CIS at California State University Los Angeles.
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Date Created: 10/06/16
CIS3060: Systems and Analysis 10/06/16 CIS 3060 Class Notes: Info Gathering - Interview Prep: 1. Background Material 2. Objectives 3. Decide whom to interview 4. Prepare Interviewee 5. Decide on question types and structure Chapter 04: Interactive Methods 1. Open-Ended Questions: a. Benefits: i. Allow Interviewer to pick up the interviewee’s vocab ii. Provide richness of detail iii. Interviewee at ease iv. Make interviewing interesting b. Drawbacks: i. Irrelevant details ii. Lose control , no objective iii. Not gain enough useful info iv. Fishing expedition 2. Close-Ended Questions: a. Benefits: i. Save time, relevant data (Precision) ii. Compare interviews (Easy Analysis) iii. Get to the point (Efficient Use of Time) iv. Control, cover ground b. Drawbacks: i. Boring ii. No rich detail iii. No rapport iv. Fail to address main ideas 3. Probing: a. Follow-Up b. Go beyond the initial question to get more meaning, clarify 1 CIS3060: Systems and Analysis 10/06/16 4. Pyramid structure: a. Specific to general questions 5. Funnel: a. Broad questions → Specific 6. Diamond = Pyramid + Funnel a. Specific→ Broad→ Specific 7. Storytelling purposes: a. Experiential-- Describe a biz b. Explanatory = Why Org acted a certain way c. Validating d. Prescriptive 8. JAD (Joint application design): a. Analyze Human info requirements and design a user interface with users in a group setting b. Benefits: i. Save time than trad. interview ii. Rapid Development iii. Improved ownership of Info iv. Creative development of designs c. Drawbacks: i. Participants= Commitment of a large block of time ii. Less Predictable, if not prepared iii. Judge whether org is committed to this approach A. Questionnaire Guidelines (7): 1. Keep wording simple 2. Be specific 3. Keep questions short 4. Don’t talk down respondents 5. Avoid bias in wording 6. Target questions to respondents who can answer them 7. Ensure Questions technically accurate B. Questionnaire Administration (5): 1. Convening all concerned respondents at 1 time 2. Personally handing out blank ?? and taking complete 3. Allowing respondents to self-admin ??? 4. Mailing ??? to employees and supply deadline, instructions 5. Admin ??? either email or Web 2
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