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COMM 3356, Week 7 Notes

by: Theresa Nguyen

COMM 3356, Week 7 Notes Comm 3356

Marketplace > University of Houston > Communication > Comm 3356 > COMM 3356 Week 7 Notes
Theresa Nguyen
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About this Document

Communication process and barriers to communication Emotional hijacking and self-awareness Impacts of self-management Active listening How to read non-verbal communication Communication prefer...
Business-Professional Comm
Suzanne Buck
Class Notes
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This 2 page Class Notes was uploaded by Theresa Nguyen on Sunday October 9, 2016. The Class Notes belongs to Comm 3356 at University of Houston taught by Suzanne Buck in Fall 2016. Since its upload, it has received 6 views. For similar materials see Business-Professional Comm in Communication at University of Houston.


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Date Created: 10/09/16
Chapter 2: Interpersonal Communication and Emotional Intelligence Understanding the Interpersonal Communication Process  Interpersonal communication process, - the process of sending and receiving verbal and nonverbal messages between two or more people. - involves the exchange of simultaneous and mutual messages to share and negotiate meaning between those involved  One goal of interpersonal communication is to arrive at shared meaning  Shared meaning - a situation in which people involved in interpersonal communication attain the same understanding about ideas, thoughts, and feelings. Barriers to Shared Meaning  Filter of lifetime experiences - an accumulation of knowledge, values, expectations, and attitudes based on prior personal experiences Emotional Hijacking  Emotional hijacking - a situation in which emotions control our behavior causing us to react without thinking Domains of Emotional Intelligence  Self-awareness - involves accurately understanding your emotions as they occur and how they affect you - foundation for emotional intelligence  Empathy - the ability to accurately pick up on emotions in other people and understand what is really going on with them Clarifying  Clarifying involves making sure you have a clear understanding of what others mean.  It includes double-checking that you understand the perspectives of others and asking them to elaborate and qualify their thoughts Relationship Management  Relationship management - the ability to use your awareness of emotions and those of others to manage interactions successfully.” Differences in Communication Preferences Based on Extroversion- Introversion  Introverts - tend to get much of their stimulation and energy from their own thoughts, feelings, and moods.  Extroverts - tend to get much of their stimulation and energy from external sources such as social interaction.


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