COMM 3356, Week 7 Notes
COMM 3356, Week 7 Notes Comm 3356
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This 3 page Class Notes was uploaded by Theresa Nguyen on Sunday October 9, 2016. The Class Notes belongs to Comm 3356 at University of Houston taught by Suzanne Buck in Fall 2016. Since its upload, it has received 6 views. For similar materials see Business-Professional Comm in Communication at University of Houston.
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Date Created: 10/09/16
Chapter 4: Communicating across Cultures Developing Cultural Intelligence Cultural intelligence (CQ) - a measure of your ability to work with and adapt to members of other cultures. Culture - includes the shared values, norms, rules, and behaviors of an identifiable group of people who share a common history and communication system. - national, organizational, team Cultural Intelligence in the Workplace Characteristics of High Cultural Intelligence - Respect, recognize, and appreciate cultural differences - Possess curiosity about and interest in other cultures - Avoid inappropriate stereotypes - Adjust conceptions of time and show patience - Manage language differences to achieve shared meaning - Understand cultural dimensions - Establish trust and show empathy across cultures - Approach cross-cultural work relationships with a learner mind-set - Build a co-culture of cooperation and innovation Avoid Inappropriate Stereotypes Projected cognitive similarity - the tendency to assume others have the same norms and values as your own cultural group. Outgroup homogeneity effect - the tendency to think members of other groups are all the same. Adjust Your Conceptions of Time People high in CQ show patience They understand that most tasks take longer when working across cultures because more time is needed to understand one another and cooperate effectively Understanding Cultural Dimensions Cultural dimensions - fairly permanent and enduring sets of related norms and values Egalitarianism and Hierarchy Egalitarian cultures - People tend to distribute and share power evenly, minimize status differences, and minimize special privileges and opportunities for people just because they have higher authority Assertiveness Assertiveness - deals with the level of confrontation and directness that is considered appropriate and productive Humane Orientation Humane orientation (HO) - the degree to which an organization or society encourages and rewards individuals for being fair, altruistic, friendly, generous, caring, and kind Uncertainty Avoidance Uncertainty avoidance (UA) - refers to how cultures socialize members to feel in uncertain, novel, surprising, or extraordinary situations. Communication Styles in High and Low Uncertainty Avoidance Cultures High Uncertainty Avoidance - Document agreements in legal contracts - Expect orderly communication: keep meticulous records, document conclusions drawn in meetings - Refer to formalized policies, procedures, and rules as basis for decision making - Verify with written communication - Prefer formality in the majority of interpersonal business interactions Low Uncertainty Avoidance - Rely on the word of others they trust rather than contractual arrangements - Expect casual communication: less concerned with documentation and maintenance of meeting records - Feel unbound by formalized policies, procedures, and rules when discussing work decisions with others - Verify with oral communication - Expect informality in most interpersonal business interactions Gender Egalitarianism Gender egalitarianism - deals with the division of roles between men and women in society
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