Lecture notes Aug 24-28
Lecture notes Aug 24-28 MGMT 371 002
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This 2 page Class Notes was uploaded by Eva Notetaker on Friday August 28, 2015. The Class Notes belongs to MGMT 371 002 at University of South Carolina taught by Patrick J. Demouy in Summer 2015. Since its upload, it has received 712 views. For similar materials see Principles of Management in Business, management at University of South Carolina.
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Date Created: 08/28/15
Lecture 1 Chapter 1 Innovative Management ForA Changing World Introductory Facts The fast growing demographic of Facebook users is over 65 The average age of Facebook user is 54 Pinterest is used as an advertising outletWHYbecause people tend to spend lots of time on the site mindlessly scrolling and searching 1 Management is about people How do get people to do what I wantneed them to do Definition Management is the attainment of organizational goals in an effective and efficient manner through planning organizing leading and controlling organizational resources Planning is the most important It makes things easierforces you too recognize reasonability Managers get things done through the organization Create right systems and environment Organizations need good managers What Do Managers Do Set Objectives establish goals for the group and decide what must be done to achieve them 2 Organize divide the work into manageable activities and select people to accomplish goals biggest problem is we assume people know what we what done TELL PEOPLE WHAT YOU WANT AND NEED DONE 3 Motivate and Communicate create teamwork via decisions on pay promotions etc and through communication 4 Measure set targets and standards appraise performance 5 Develop People recognize the value of employees and develop this critical organizational asset Good managers recognize everyone is important Ll 3 The Process of Management 1 Organizational Performance Organization an organization is a social entity that is goal directed and deliberately structured Organizational effectiveness effectiveness is the degree to which a goal is obtained Organizational efficiency The amount of resources used to achieve an organizational goal First you have to be effective THEN you can work on efficiency 2 Management Skills three categories conceptual human technical Conceptual is the highest level of skill Leaders and upper level managers excel conceptually which is why they make The degree of the skills may vary but all managers must possess these skills The application of management skills change as managers move up the hierarchy Top managers possess higher conceptual and human skills 3 When skills fail Biggest mistake of managers not listening to the people around them Get friends away from where you work coworkers should always remain your acquaintances never friends or confidants Lecture 2 McDonald39s goal is to become the customers favorite place and way to eat all meals Mcdonalds takeover strategy They wanted to divide people this give McDonald39s eaters a bit of pride To accomplish thisthey used PLANNING ORGANIZING LEADING CONTROLLING The McDonalds Competitive Strategy consistency of product wherever you go you will receive the same service and product cost leadership strategy hire employees with the basis of the employer moving you up with your improvement or moving you out differentiation strategy McDonalds developed 2 or 3 items they thought were definitely better than the competitor Taste test results always identify a McDonalds hamburger etc Cost Focus Strategy Marketers identified specific groups to appeal to Spend a lot of time advertising to adults through their kidsquothey mom I want this toy lets eat at Mcdonaldsquot parent end up taking kid there and then eat a meal as well Geographical Location The menu is adjusted depending on the international location and ethnicityreligions in that area Organizational Design Employees prepped through work specialization to prepare for specific duties in order to make sure employees do their specific job the best and most efficient Formalization Order consistency between employees and locations to prevent variation Makes it so employees can39t sue for rules that aren39t specified EVERYTHING is outlined in their contracts Hair style uniform etc Management types VerticalHorizontal responsible for specific functions within the organization outlined on powerpoints Chapter 2 Management and Organization 50 million Americans are on food stamps Fredrick Winslow Taylor one of the most important people in the world of business Workers of his were paid 110 a day 12 12 tons increased 47 12 tons of production each day per worker after he enforced his business plan Provide a raise to workers who excelled in their departmentskill to 185 wage per day increase made a large difference in this era Rewarded workers for their achievement to promote incentives to staying with the company quotbenefitsquot outweighed any consideration to leave Frank Gilbreth Conducted time and motion studies to raise success rate of life after surgery from 10 to 95 His company did not see gender but saw money and employed whoever was the best most efficient at the task lncluded a lot more women than previous industries Henry Gantt listed all the steps it would take to achieve Max Weber Enforcer of bureaucratic management unforced record keeping Managers should use power This left no room for lower level employees convincing their way out of situations Ideology sounded likequotyou should listen to me because I said so and I am the managerquot CALLED quotThe ideal bureaucracyquot
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