MAR3023- Week 3 Notes
Spring 2019
MAR
Week 3 Notes cover Chapter 5: Understanding Consumer Behavior and Chapter 6: Understanding Organizations as Customers. Basic decision-making concepts, decision-making unit, decision-making process, alternative evaluation, weighted ratings, customer satisfaction, net promoter score, types of organizational buyers, key features of OB, the "buying center," "buyclasses," value analysis, types of costs,