MGMT 333 Week 2
MGMT 333 Week 2 MGMT 333
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This 3 page Class Notes was uploaded by jaiphen95 on Friday September 11, 2015. The Class Notes belongs to MGMT 333 at Northern Illinois University taught by Paul Vljacic in Fall 2015. Since its upload, it has received 104 views. For similar materials see Principles of Management in Business, management at Northern Illinois University.
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Can you just teach this course please? lol :)
-Dr. Quinten Streich
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Date Created: 09/11/15
1776 Adam Smith published Wealth of Nations Described a division of labor The Enlightenment was also happening during this period of time School of thought that thought quotWe should study things scientifically and try to make progressquot 0 Free market 0 Scientific study of the world that we live in which essentially brought along the questions quotHow do we manage How do can we do the things that we do more efficientlyquot Industrial Revolution follows in the 19th century Scientific Management Theory Created by Frederick Taylor The idea that with any idea being done there39s a quotbest wayquot to do it The most efficient cost effective and timesaving way In this way we can m other people the best method in how to proceed and in turn They provide feedback and everyone experiences empowerment thorugh responsibility General Administrative Theory PWN PquotPS NI HHHHH waHo 15 16 17 18 19 20 Created by Henry Fayol Focused more on the organization rather than the job Created a list of important things in order for an organization to be well managed pg 27 Division of Work Authority Discipline Unity of Command Unity of Direction Subordination of Individual Interest to the General Interest Remuneration Centrailization Scalar Chain Order Equity Stability of Tenure of PErsonnel Initiave Esprit de Corps Max Weber wanted to make this list concise Division of Labor Authority Hierarchy Formal Selection Formal Rules and Regulations Impersonality Career Orientation Robert Owen Active around 1825 was trying to improve working conditions for bluecollar society Banned child laborchildren at the time were working 8090 hours and were undernourished Worked in coal mines and textiles If we take care of the workers we take care of the business Mary Parker Follett Studied that people work better in groups Chester Barnard adds that organizations are very social and form relationships which g morale and increase productivity Elton Mayo discovered that people exert a lot of peer pressure on each other We know it in it39s negative form but it works positively as well to promote higher levels of production Employee health and psychological state are important to keeping a business together Douglas McGregor Said that there are 2 types of managers 0 Theory X Very negative attitude Thinks employees aren39t driven and don39t want responsibility and are lazy 0 Theory Y A positive manager Believes that employees have goodwill and their own ambitions to achieve Treating workers as if they39re already like this eventually makes them behave as such Treat people with respect and treat them as if they important because they are no matter what their position Recognition tends to be a high motivator What you put into a company is what you get out Listening and understanding Incentives and rewardsgive people responsibility challenge them Praise the positives and don39t negatively reinforce The Quatitative Approach to Management The key to good management is knowing what things cost and if they39re worth it o Costbenefit analysis The Systems Approach to Management When we39re making decisions we keep in mind that we are part of a larger community We have certain stakeholders in mind and need to keep them in mind 0 Employees customers shareholders local community local government suppliers Also mind the size of the organization complex vs routine iobs Communication 0 You have to plan organize lead and controlmeasure If there is no trust or collaboration in a business in order to cooperate there can39t be an established common understanding between managers and employees 0 How do we know that we39ve communicated a message properly If the receiver is able to understand it completely and fully o Rhetoric The whole business of saying something in the most effective way possible How do we determine what39s appropriately succesful The audience understands the meaning that was intended to deliver 0 Being successful in rhetoric can help us inform persuade or promote goodwill Sometimes we39re trying to do a combination of these things o In trying to sell a product or service we need to communicate what it is we39re trying to accomplish with our product convince them that they wantneed it and build trust so that they buy it from us and not someone else The Process of Communication 0 Start with an idea We have to encode it for the receiver Prose formality choice of language English foreign languagehow do we deliver 0 Pick a medium to deliver to the audience a channel Vocal visual written etc Do you want feedback Environment is important What is the cost of sending the message 0 The audience receives the message who are responsible for decoding the message and may or may not give feedback What39s the differnce between data and information 0 Data is the raw facts Information is data with meaning 0 Information with meaning can be interpreted in order to make decisions and evaluate the conclusions of those decisions By making reccomendations we can identify what information is useful and what isn39t and apply the more useful facts 0 Getting good quality information It has to be accurate acquired in a timely manner and must come from a reliable source It also needs to be complete o If we have good information we can have good control and we are able to reliably measure the data
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