Notes for Chapters 1&2
Notes for Chapters 1&2 STCM 10800 04
Popular in Communication in Organizations
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This 5 page Class Notes was uploaded by Alexis Liberatore on Thursday March 3, 2016. The Class Notes belongs to STCM 10800 04 at Ithaca College taught by Professor Kristina Harrison in Spring 2016. Since its upload, it has received 29 views. For similar materials see Communication in Organizations in Strategic Communication at Ithaca College.
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Date Created: 03/03/16
Notes Chapter 1&2 What is Organizational Communications Important communication and business skills: Creative Insight Are you asking the right questions? Sensitivity Try to understand people and have a heart. Vision Plan for the future. Shared Meaning Make sure everyone understands where you’re going. Integrity Have morals and do the right thing The bare bones of communication are exchanging messages to accomplish something The Interactive Communication Model: How does it fail? Inadequate Info Info Overload PoorQuality Info Poor Timing Problems with the Communication Channels Incompetent Communication Ineffective Goal Setting Communication Anxiety Cultural Barriers Strategic Communication has four key parts: 1. Situational Knowledge Info that you have/collect about the requirements for successful communication 2. Goal Setting Setting a goal is proven to enhance work performance a. Identify problem b. Map out strategy c. Set a performance goal d. Recognize Contingences e. Obtain Feedback 3. Communication CompetenceThe Ability to Communicate Appropriately and Effectively with others Competence 4. Anxiety Management Everyone gets anxiety, but for good communication one would need to learn how to manage it. Causes: a. Novelty b. Formality c. Subordinate status d. Conspicuousness e. Large groups f. Lack of Skill g. Past Experiences h. Evaluation Values The principles and the ideas that people/organizations strongly believe in and consider important: 1. Primacy of Customer 2. Honesty and Integrity 3. Respect for Other Workers 4. Innovative Thinking 5. Quality Service 6. Creativity 7. High Ethical Standards a. Ethics are guidelines and rules that a society/organization sets Guidelines for Making Ethical Standards for a Company: Maintain being open and honest Messages should be accurate Do not deceive people Keep customer confidences Ensure timelines of communication Do not let unethical behavior go unchecked Cultivate empathic listening Organization structure Virtual Organization When the employees are separated geographically and have to work together through technology Tall Organization Many chains of hierarchy, more regulation, but slower communication Flat Organization Not many chains of hierarchy, less regulation, faster communication Ideal Communication Climate: Supportiveness Participative Decision Making Trust, Confidence, and credibility Openness and honesty High Performance goals Communication Competence: The ability to communicate appropriately and effectively with others Good Messages Need to Be: Specific Succinct Deadline-oriented Accurate Relevant Honest Timely Feedback-oriented Logical Complete Internal Communication: Knowing how the Organization’s internal communication works and how messages are sent and received within the Organization. Downward Communication Job Instructions Job Rationale Procedures and Practices Feedback Indoctrination of Goal *Information is lost as a message travels down the chain* Upward Communication Employee Performance Information About Fellow Employees Attitudes and Understanding Activity Reports on Accomplishments Horizontal Communication Problem Solving Information Sharing Task Coordination Enhances Morale Resolving Conflicts Good External Communication: Messages are exchanged between the organization and its environment Organizations use newsletters, annual reports and events Organizations are using the web to inform the public What to Consider When Picking a Channel: Speed Accuracy Feedback Selectivity Appropriateness Accountability Acceptability The 3 E’s of succes : Encode messages carefully Explain each idea concisely Express each idea with an appropriate energy level