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Notes for Chapters 1&2

by: Alexis Liberatore

Notes for Chapters 1&2 STCM 10800 04

Alexis Liberatore
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About this Document

These are the notes on the first two chapters we covered in class.
Communication in Organizations
Professor Kristina Harrison
Class Notes
Communication in Organizations, notes, Strategic communication, CMD, Communication Managment and Desing




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This 5 page Class Notes was uploaded by Alexis Liberatore on Thursday March 3, 2016. The Class Notes belongs to STCM 10800 04 at Ithaca College taught by Professor Kristina Harrison in Spring 2016. Since its upload, it has received 29 views. For similar materials see Communication in Organizations in Strategic Communication at Ithaca College.


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Date Created: 03/03/16
Notes Chapter 1&2 What is Organizational Communications Important communication and business skills:  Creative Insight­ Are you asking the right questions?  Sensitivity­ Try to understand people and have a heart.  Vision­ Plan for the future.  Shared Meaning­ Make sure everyone understands where you’re going.  Integrity­ Have morals and do the right thing The bare bones of communication are exchanging messages to accomplish something The Interactive Communication Model: How does it fail?  Inadequate Info  Info Overload  Poor­Quality Info   Poor Timing  Problems with the Communication Channels  Incompetent Communication  Ineffective Goal Setting  Communication Anxiety  Cultural Barriers   Strategic Communication has    four key parts: 1. Situational Knowledge­ Info that you have/collect about the requirements for successful  communication 2. Goal Setting­ Setting a goal is proven to enhance work performance  a. Identify problem b. Map out strategy  c. Set a performance goal d. Recognize Contingences e. Obtain Feedback 3. Communication Competence­The Ability to Communicate Appropriately and Effectively with others Competence 4. Anxiety Management­ Everyone gets anxiety, but for good communication one would  need to learn how to manage it. Causes: a. Novelty b. Formality c. Subordinate status d. Conspicuousness e. Large groups f. Lack of Skill g. Past Experiences h. Evaluation Values­ The principles and the ideas that people/organizations strongly believe in and consider  important: 1. Primacy of Customer 2. Honesty and Integrity 3. Respect for Other Workers 4. Innovative Thinking 5. Quality Service 6. Creativity 7. High Ethical Standards a. Ethics are guidelines and rules that a society/organization sets Guidelines for Making Ethical Standards for a Company:  Maintain being open and honest  Messages should be accurate  Do not deceive people  Keep customer confidences  Ensure timelines of communication    Do not let unethical behavior go unchecked  Cultivate empathic listening Organization structure  Virtual Organization­ When the employees are separated geographically and have to  work together through technology  Tall Organization­ Many chains of hierarchy, more regulation, but slower communication  Flat Organization­ Not many chains of hierarchy, less regulation, faster communication Ideal Communication Climate:  Supportiveness   Participative Decision Making  Trust, Confidence, and credibility  Openness and honesty  High Performance goals Communication Competence: The ability to communicate appropriately and effectively with  others Good Messages Need to Be:  Specific  Succinct  Deadline-oriented  Accurate  Relevant  Honest  Timely  Feedback-oriented  Logical  Complete Internal Communication: Knowing how the Organization’s internal communication works and  how messages are sent and received within the Organization. Downward Communication  Job Instructions  Job Rationale  Procedures and Practices  Feedback  Indoctrination of Goal  *Information is lost as a message travels down the chain* Upward Communication  Employee Performance  Information About Fellow Employees   Attitudes and Understanding   Activity Reports on Accomplishments Horizontal Communication  Problem Solving  Information Sharing  Task Coordination  Enhances Morale  Resolving Conflicts Good External Communication:  Messages are exchanged between the organization and its environment  Organizations use newsletters, annual reports and events  Organizations are using the web to inform the public What to Consider When Picking a Channel:  Speed  Accuracy  Feedback  Selectivity  Appropriateness  Accountability  Acceptability  The 3 E’s of succes :  Encode messages carefully  Explain each idea concisely  Express each idea with an appropriate energy level


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