INTERPERSONAL COMM SPCM 1500
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This 2 page Class Notes was uploaded by Jillian Graham on Saturday September 12, 2015. The Class Notes belongs to SPCM 1500 at University of Georgia taught by Murray in Fall. Since its upload, it has received 10 views. For similar materials see /class/202371/spcm-1500-university-of-georgia in Speech & Communication at University of Georgia.
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Date Created: 09/12/15
SPCM 1500 Test 2 Review Ch 5 Ch 6 nonverbal communication 7 the intentional or unintentional transmission of meaning through nonspoken physical or behavioral cues mixed messages 7 occur when verbal and nonverbal messages contradict each other nonverbal communication codes 7 the different means used for transmitting information nonverbally o kinesics 7 communication through visible body language vocalics 7 vocal characteristics with communicative value haptics 7the nonverbal communication code of touch proxemics 7 communication through the use of physical distance chronemics 7 the way you use time to communicate during interpersonal encounters 0 physical appearance 7 visible attributes such as hair clothing body type 0 O O O o artifacts 7 the things we possess that we use to express our identity to others such as objects 0 environment 7 the physical features of our surroundings gestures 7 emblems illustrators regulators and adaptors kinesics five types of touch 0 functionalprofessional o socialpolite o friendshipwarmth o loveintimacy o sexualarousal territoriality 7 the tendency to claim physical spaces as our own and to define certain locations as areas we don t want others to invade without permission listening 7 an active complex process that consists of being mindful o physically receiving messages selecting and organizing messages interpreting messages responding remembering 0 dynamic transactional process 0 the process of receiving aural stimuli difference between hearing and listening 7listening includes receiving making sense of and being able to retrieve information squarerectangle example steps of listening mindfulness physically receiving messages selecting and organizing material interpreting communication responding remembering 999quot Ch 7 purposes of listening 0 pleasure 0 information o supporting others 0 comprehension 0 analysis 0 discernment listening styles 0 informative 0 deliberative o emphatic 0 active types of ineffective listening 0 pseudo listening 7 only pretending to listen 0 selective listening 7 only hearing what you want to hear 0 defensive listening 7 perceiving all remarks as a personal attack 0 ambushing 7 listening carefully in order to attack the speaker o advising 7 giving unwanted advice 0 egocentric listening 7 directing conversation back toward oneself o literal listening 7 listening only for content external obstacles to listening 0 message overload 7too much information 0 message complexity 7too detailed and complicated 0 noise interfering distracting physical noise internal obstacles to listening 0 preoccupation 7 being absorbed in our own thoughts and concerns 0 prejudgment 7 we think we already know what is going to be said 0 reacting to emotionally loaded language 7 words evoke strong positive or negative responses 0 lack of effort 7 not staying interested and involved due to situational noise and physiological conditions 0 failure to adapt listening styles 7 not recognizing or adjusting to the need for different listening styles based on purpose emotions 7 our experience and interpretation of internal sensations as they are shaped by physiology perceptions language and social experiences emotional intelligence 7 the ability to recognize feelings to judge which feelings are appropriate in which situations and to communicate those feelings effectively introduced by Carol Saami JamesLange view of emotion 7 organismic view we experience emotion when external stimuli cause physiological changes in us appraisal theory 7 perceptual view subjective perceptions shape what external phenomena mean to us reappraisal 7 to change something that has a negative connotation to something with a more positive connotation
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