New User Special Price Expires in

Let's log you in.

Sign in with Facebook


Don't have a StudySoup account? Create one here!


Create a StudySoup account

Be part of our community, it's free to join!

Sign up with Facebook


Create your account
By creating an account you agree to StudySoup's terms and conditions and privacy policy

Already have a StudySoup account? Login here


by: Jillian Graham


Jillian Graham
GPA 3.73


Almost Ready


These notes were just uploaded, and will be ready to view shortly.

Purchase these notes here, or revisit this page.

Either way, we'll remind you when they're ready :)

Preview These Notes for FREE

Get a free preview of these Notes, just enter your email below.

Unlock Preview
Unlock Preview

Preview these materials now for free

Why put in your email? Get access to more of this material and other relevant free materials for your school

View Preview

About this Document

Class Notes
25 ?




Popular in Course

Popular in Speech & Communication

This 2 page Class Notes was uploaded by Jillian Graham on Saturday September 12, 2015. The Class Notes belongs to SPCM 1500 at University of Georgia taught by Murray in Fall. Since its upload, it has received 10 views. For similar materials see /class/202371/spcm-1500-university-of-georgia in Speech & Communication at University of Georgia.




Report this Material


What is Karma?


Karma is the currency of StudySoup.

You can buy or earn more Karma at anytime and redeem it for class notes, study guides, flashcards, and more!

Date Created: 09/12/15
SPCM 1500 Test 2 Review Ch 5 Ch 6 nonverbal communication 7 the intentional or unintentional transmission of meaning through nonspoken physical or behavioral cues mixed messages 7 occur when verbal and nonverbal messages contradict each other nonverbal communication codes 7 the different means used for transmitting information nonverbally o kinesics 7 communication through visible body language vocalics 7 vocal characteristics with communicative value haptics 7the nonverbal communication code of touch proxemics 7 communication through the use of physical distance chronemics 7 the way you use time to communicate during interpersonal encounters 0 physical appearance 7 visible attributes such as hair clothing body type 0 O O O o artifacts 7 the things we possess that we use to express our identity to others such as objects 0 environment 7 the physical features of our surroundings gestures 7 emblems illustrators regulators and adaptors kinesics five types of touch 0 functionalprofessional o socialpolite o friendshipwarmth o loveintimacy o sexualarousal territoriality 7 the tendency to claim physical spaces as our own and to define certain locations as areas we don t want others to invade without permission listening 7 an active complex process that consists of being mindful o physically receiving messages selecting and organizing messages interpreting messages responding remembering 0 dynamic transactional process 0 the process of receiving aural stimuli difference between hearing and listening 7listening includes receiving making sense of and being able to retrieve information squarerectangle example steps of listening mindfulness physically receiving messages selecting and organizing material interpreting communication responding remembering 999quot Ch 7 purposes of listening 0 pleasure 0 information o supporting others 0 comprehension 0 analysis 0 discernment listening styles 0 informative 0 deliberative o emphatic 0 active types of ineffective listening 0 pseudo listening 7 only pretending to listen 0 selective listening 7 only hearing what you want to hear 0 defensive listening 7 perceiving all remarks as a personal attack 0 ambushing 7 listening carefully in order to attack the speaker o advising 7 giving unwanted advice 0 egocentric listening 7 directing conversation back toward oneself o literal listening 7 listening only for content external obstacles to listening 0 message overload 7too much information 0 message complexity 7too detailed and complicated 0 noise interfering distracting physical noise internal obstacles to listening 0 preoccupation 7 being absorbed in our own thoughts and concerns 0 prejudgment 7 we think we already know what is going to be said 0 reacting to emotionally loaded language 7 words evoke strong positive or negative responses 0 lack of effort 7 not staying interested and involved due to situational noise and physiological conditions 0 failure to adapt listening styles 7 not recognizing or adjusting to the need for different listening styles based on purpose emotions 7 our experience and interpretation of internal sensations as they are shaped by physiology perceptions language and social experiences emotional intelligence 7 the ability to recognize feelings to judge which feelings are appropriate in which situations and to communicate those feelings effectively introduced by Carol Saami JamesLange view of emotion 7 organismic view we experience emotion when external stimuli cause physiological changes in us appraisal theory 7 perceptual view subjective perceptions shape what external phenomena mean to us reappraisal 7 to change something that has a negative connotation to something with a more positive connotation


Buy Material

Are you sure you want to buy this material for

25 Karma

Buy Material

BOOM! Enjoy Your Free Notes!

We've added these Notes to your profile, click here to view them now.


You're already Subscribed!

Looks like you've already subscribed to StudySoup, you won't need to purchase another subscription to get this material. To access this material simply click 'View Full Document'

Why people love StudySoup

Bentley McCaw University of Florida

"I was shooting for a perfect 4.0 GPA this semester. Having StudySoup as a study aid was critical to helping me achieve my goal...and I nailed it!"

Janice Dongeun University of Washington

"I used the money I made selling my notes & study guides to pay for spring break in Olympia, Washington...which was Sweet!"

Steve Martinelli UC Los Angeles

"There's no way I would have passed my Organic Chemistry class this semester without the notes and study guides I got from StudySoup."


"Their 'Elite Notetakers' are making over $1,200/month in sales by creating high quality content that helps their classmates in a time of need."

Become an Elite Notetaker and start selling your notes online!

Refund Policy


All subscriptions to StudySoup are paid in full at the time of subscribing. To change your credit card information or to cancel your subscription, go to "Edit Settings". All credit card information will be available there. If you should decide to cancel your subscription, it will continue to be valid until the next payment period, as all payments for the current period were made in advance. For special circumstances, please email


StudySoup has more than 1 million course-specific study resources to help students study smarter. If you’re having trouble finding what you’re looking for, our customer support team can help you find what you need! Feel free to contact them here:

Recurring Subscriptions: If you have canceled your recurring subscription on the day of renewal and have not downloaded any documents, you may request a refund by submitting an email to

Satisfaction Guarantee: If you’re not satisfied with your subscription, you can contact us for further help. Contact must be made within 3 business days of your subscription purchase and your refund request will be subject for review.

Please Note: Refunds can never be provided more than 30 days after the initial purchase date regardless of your activity on the site.