INTERPERSONAL COMM SPCM 1500
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Communication Culture and Identity Knowledge of others cultural values and practices enhances intercultural communication Our cultural background enters into this mix by shaping our identity our communication practices and our responses to others Culture shared personal and learned life experiences of a group of individuals who have a common set of values norms and traditions Culture is Learned people learn consciously and unconsciously about it through communication of symbols for meaning Enculturation occurs when a person learns to identify with a particular culture and a cultures thinking way of relating and worldview Whereas acculturation exists when you learn adapt to and adopt the appropriate behaviors and rules of a host culture They absorb themselves into another society Culture Creates Community it is the common understandings among people who are committed to coexisting together When people from different culture lives together it becomes cocultures Culture is Multileveled cultures are formed on other levels such as generation sexual identity gender race and region among others Diversity in the United States A Nation of Newcomers When we communicate we reproduce and reinforce our cultural practices A relational culture develops when an interpersonal relationship is characterized by a unique system of communication including nicknames joint storytelling inside jokes and code words Learning how to communicate affectively with members of different cultures is a hallmark or a thoughtful and effective communicator T 39 39 J I I quot 39 39 39 39 changes increase opportunities for intercultural communication And these changes continue to change Demographic Imperative different cultures retain their unique characters even while becoming a part of the US culture Diverse cultural backgrounds provide individuals with differing perceptions Economics Imperative US depends on other countries for its economic sustainability And US send work and workers overseas because of the availability of cheap labor Peace Imperative learning about other cultures aids in understanding con icting points of view perhaps resulting in a more peaceful world SelfAwareness Imperative becoming personally aware of your own worldviews of others will inevitably help you manage the cultural variation in your relationships Ethical Imperative different fields of cultural experience dictate different opinions of what constitutes ethical behavior Regardless of our personal opinions each of us has an ethical obligation to ensure that cultural behaviors are depicted in the context of cultural values Malissa Patel Chapter 5 Outline October 5 2011 Nonverbal communication Encompasses all behaviors other than spoken words that communicate messages and have shared meaning between people 9 three associated parameters Electronic communication shared meaning verbal and nonverbal communication work together to create meaning Nonverbal communication is central to our relational lives it requires us to be able to encode and decode nonverbal messages Interaction Adaption Theory Individuals simultaneously adapt their communication behavior to the communication behavior of others 9 better we are to adapt better we are able to understand the meaning of the message Principles of Nonverbal Communication Nonverbal Communication is Ambiguous nonverbal communication is challenging in relationships is that our nonverbal messages often mean different things to different people which can lead to misunderstandings Nonverbal Communication Regulates Conversation use nonverbal communication to manage the ebb and ow of conversations Nonverbal regulators allow speakers to enter exit or maintain the conversation Turn taking based primarily on nonverbal communication yield conversation by raising or lowering voice Nonverbal Communication is More Believable than Verbal Communication someone s verbal behavior can in uence a conversational partner more that what is said Nonverbal Communication May Conflict with Verbal Communication Sometimes Nonverbal messages are not congruent with verbal messages Mixed message The incompatibility that occurs when our nonverbal messages are not congruent with our verbal messages when confronted with a mixed message people have to choose whether to believe the nonverbal or the verbal behaviors Nonverbal Communication Codes Visual Auditory Codes Include categories of nonverbal communication that you can see and or hear Kinesics Study of person s body movement and its effect on the communication process 9 wideranging primary components of Kinesics gestures and body posture orientation Visual Auditory Codes Kinesics Physical Appearance Facial Communication and Paralanguage Contact Haptics touch Space Place and Time The environment chronemics Delivery gestures Gestures that signal shared understanding between communicators in a conversation Citing Gestures Gestures that acknowledge another s feedback in a conversation Seeking Gestures Gestures that request agreement or clari cation from a sender during a conversation Turn Gestures Gestures that indicate another person can speak or that are used to request to speak in a conversation Body Orientations The extent to which we turn our legs shoulders and head toward or away from a communicator Physical Characteristics Aspects of physical appearance such as body size skin color hair color and style facial hair and facial features Body Artifacts refers to our possessions and how we decorate ourselves and our surroundings ie clothing Physical appearance also includes the level of attractiveness of interpersonal communicators Facial Communication 9 the eye is the part of the face with the most potential for communication Paralanguage the study of a person s voice 9 not what a person says but HOW Vocal qualities Nonverbal behaviors that include pitch rate volume in ection tempo and pronunciation as well as the use of vocal distractors and silence Vocal characterizers Nonverbal behaviors such as crying laughing groaning muttering whispering and whining Contact Codes include touch and space Touch Haptics most primitive form of human communication 9 touch behavior is the ultimate in privileged access to people Touch has several functions Touch is used for positive affect includes support appreciation inclusion and affection Touch has a playful function serves to lighten an interaction Touch is used to control or direct behavior in an encounter Ritualistic touch refers to the touches we use on an everyday basis The task function pertains to touch that serves a professional or functional purpose A hybrid touch is a touch that greets a person and simultaneously demonstrates affection for that person Touch that is accidental is done without apparent intent Space Proxemics The study of how people use manipulate and identify their personal space Personal Space Distance we put between ourselves and others 9 we carry informal personal space from one encounter to another Intimate Distance covers the distance that extends from you to around 18 inches 9 spatial zone reserved for those you are close to Personal Distance Ranging from 18 inches to 4 feet the space most people use during conversations 9 This distance allows you to feel some protection from others who might wish to touch you Social Distance Ranging from 4 to 12 feet the spatial zone usually reserved for professional or formal interpersonal encounters 9 some office environments spaced out especially for this Public Distance communication occurs at a distance of 12 or more feet SPCMlSOO Spring 2012 3 Study Review for Exam 2 Chapters 4 7 Chapter 4 Verbal Commtrinrglication VJ 03 Words are symbolic w Arbitrary agree to usage definition Triangle of meaning thought word and referent 03 Meanings are m Denotative literal dictionary definition C93 Connotative personal word connotes COR Words vary in Abstraction 08 Concrete see touch smell to Abstract Chapter 4 Verbal Communication VJ 08 Abstract C93 Ladder of Abstraction specific to general defintions Cos Framing theory using comparisons metaphors to in uence our decisions about things we are unfamiliar with w Equivocation ambiguity used to create a false 1mpre5510n 03 Euphemism substituting milder words to soften a negative effect Chapter 4 Verbal Communication VJ 0a Factors Affecting Verbal Symbols Words C93 Idiom word phrase understood in one culture but meaning does not translate in another culture 03 Phatic Communication greetings not meant to be translated literally how are you what39s up w Code Switching interchanging two languages in a single conversation 03 Symbolic Interactionism Theory we understand ourselves and life by interacting with others Chapter 4 Verbal Communication VJ 0a Symbolic Interactionism Theory C93 Linguistic Determinism words determine limit our ability to think and perceive 03 Linguistic Relativity words in uence our thinking 03 SapirWhorf Hypothesis relationship between language and perception and language and culture C93 Codability ability to express a thought with language opposite language linguistic gap Chapter 4 Verbal Communication VJ ea Sex and Gender Generations Context w TwoCulture Theory gender language differences reflect cultural differences genderlect 6 Evolution of language word changes texting etc 93 Situations affect language Chapter 4 Verbal Communication VJ 08 Dark Side of Verbal Symbols C93 Static Evaluation obscures change inability to recognize that people and relationships change 93 Polarization eitheror speak in extremes C98 Reification respond to words labels as though they were the actual object C93 Muting CR Muted Group Theory mislabel undermine CR Lexical Gap experiences not named unnamed Chapter 4 Verbal Communication VJ 0a Dark Side of Communication continued 93 Sexist Language demeaning to one sex CR Generic he to represent everyone CR Manlinked words quotrnan based words supposed to represent entire population 93 Racist Language offensive to an ethnicity 98 Homophobic Language offensive to lesbian gay bisexual transgendered people 93 Disconfirming Language excludes disregards Chapter 4 Verbal Communication VJ ca Choices for Improving Verbal Communication C93 Use confirming language acknowledge support Engage in Perspective Taking acknowledging viewpoints of others 03 Owning taking responsibility for own thoughts 8 IMessages assuming responsibility C93 Indexing acknowledge timeframe of judgment as Probing Middle Ground checking mid areas grey regions opposite of polarization Chapter 5 Nonverbal Communication f rd VJ Chapter Review Chapter 5 Nonverbal Communication f n4 VJ ea Nonverbal Communication All behaviors other than verbal communication 03 Interaction Adaptation Theory people simultaneously adapt their own communication behavior to the communication behavior of others Chapter 5 Nonverbal Communication f n4 VJ 0a Principles of Nonverbal Communication 93 NVC is ambiguous C93 NVC regulates conversation through turntaking QR Delivery gestures shared understanding 08 Citing gestures acknowledging feedback 8 Seeking gestures request agreement clarification 03 Turn gestures relinquishing turn requesting turn 93 NVC is more believable than verbal comm 93 NVC may con ict w verbal Mixed Messages Chapter 5 Nonverbal Communication f n4 VJ C28 Nonverbal Communication Codes U5 1 VisualAuditory 83938 Kinesics body movement and body orientation Physical Characteristics person s physical features Body Artifacts how we decorate ourselves Facial Communication recognizable expressions Paralanguage vocalics vocal characteristics 03 Vocal qualities rate volume in ection pronunciation 03 Vocal distractors ums ers OR Vocal characterizers crying laughing groaning whining Chapter 5 Nonverbal Communication f VJ CR Nonverbal Communication Codes U5 2 Contact Codes a Haptics touch 02 Proxemics Space OR Personal Space our bubble of space 03 Intimate Distance 0 18 08 Personal Distance 18 4 0 CR Social Distance 4 0 12 0quot 03 Public Distance Greater than 12 0quot CR Territoriality sense of ownership of space 03 Expectancy Violations Theory space re talking Chapter 5 Nonverbal Communication f and VJ 03 Nonverbal Communication Codes as 3 Place and Time Codes 8 Environment 8 Physical Environment Color Lighting Room Design 02 Chronemics Time 03 Technical time technical measurement of time OR Formal time society designations clock calendar etc Ck Informal time 08 Duration how long we allocate 03 Punctuality promptness leniency re early lateness 03 Activity use of time Chapter 5 Nonverbal Communication f VJ ca Choices for Increasing NVC Effectiveness w Recall the NVVerbal Relationship C98 Be Tentative When Interpreting NV Behavior 08 Monitor Your NV Behavior C93 Ask Others for Their Impressions C28 Avoid NV Distractions C93 Place NVC in Context Chapter 6 39 Effective Listening rag VJ Chapter Review Chapter 6 Effective Listening 9 OR Hearing versus Listening 8 Hearing involuntary physical process U3 Listening voluntary process focused interactive 03 Receiving hearing and attending OR Responding giving feedback C38 Recalling storing message and then retrieving it 8 Rating evaluating assessing a message m Working Memory Theory pay attention to simultaneous stimuli store and recall later C93 Mindlessness being unaware of stimuli Chapter 6 Effective Listening as as The Importance of Listening C93 A 215t Century Skill Listening for information advice enjoyment empathy cultural understanding C93 Differentiating fact inference opinion 6 Using American Sign Language ASL third most popular language in USA after English amp Spanish Chapter 6 Effective Listening 9 03 Barriers to Listening U5 Noise physical semantic psychological 05 Message Overload too many messages technology 0a Multi tasking simultaneous performance of tasks 03 Message Complexity language arguments jargon w Lack of professional Training 03 Preoccupation of self instead of conversation 03 Conversational Narcissism extreme selffocusing OR Preoccupation with Technology 2 Listening Gap time differential btw speaking amp listening Chapter 6 Effective Listening 9 0a Poor Listening Habits C93 Selective Listening spot listening Talkaholism talkaholic compulsive talker C93 Pseudolistening pretending to listen C93 Gap Filling guessing conversational parts interrupt 08 Defensive Listening hearing innocent comments as personal attacks as Ambushing careful listening to subsequently use information against the speaker Chapter 6 Effective Listening 9 ca Styles of Listening C93 PeopleCentered notice others moods provide clear feedback less apprehensive in Groups 03 ActionCentered want speakers to be clear focus on message importance ask for unambiguous feedback may secondguess speakers39 underlying messages 03 ContentCentered focus on facts details enjoy complex messages 93 TimeCentered set time parameters discourage wordy explanations want succinct messages Chapter 6 Effective Listening and CR Choices for Effective Listening C93 Evaluate Current Listening Skills Prepare to Listen C93 Provide Empathic Responses quototherorientation C93 Use Nonjudgmental Feedback descriptive rather than evaluative describe a person s behavior and then explain how it makes us feel as Practice Active Listening transactional process using paraphrasing and dialogue enhancers asking relevant questions or using silence as necessary Chapter 7 Communication and Emotion f 0 VJ Chapter Review Chapter 7 Communication and Emotion and VJ 0a Emotion critical internal structure that orients us to and engages us with what matters in our lives our feelings about ourselves and others includes selffeelings as well as feelings that can only be experienced in relationships 03 TwoCategory System of classifying Emotions C93 Valence or feelings ampActivity action or passivity C93 Intensity how strongly emotion is felt Cone cue Dualism Eitheror Feeling only in extremes Chapter 7 Communication and Emotion and VJ 0a Two Theories of Emotion C93 1 Biological Theory of Emotion emotion related to instinct and energy exists separately from thought emotional expression is residue of prehistoric behavior C93 2 Social Interaction Theory of Emotion acknowledges biological basis but adds component of social interaction s prior current and residual effect on emotion Chapter 7 Communication and Emotion and VJ 0a Emotion and Communication C93 Emotional Contagion transferring infecting emotions from one person to another 03 Emotional Experience feeling emotion intrapersonal 03 Emotional Communication actively talking about feeling of emotion with someone verbal component C93 Communicating Emotionally emotion is part of delivery of conversation paralanguage C93 Emotional Effects how emotional experience affects communication behavior Chapter 7 Communication and Emotion and VJ 0a Communicating Emotion through metaphors figurative language used to relieve responsibility for feeling creating behaviors 03 Emotion is communicated nonverbally actions COR Emotion is communicated verbally indirect cues like sarcasm Cue Metaemotion emotion about emotion subsequent feeling about initial feeling Chapter 7 Communication and Emotion and VJ COR In uences on Emotional Communication C93 Culture approved appropriate expressions of emotion C56 Emotion and Gender 08 Stereotypes portray females as more emotional 08 People rely on stereotypes when unclear about their own feelings 8 Men and women express emotions differently 03 Context quotfeeling rules societal norms 03 Online Comm Emoticons icons to supp verbiage Chapter 7 Communication and Emotion and VJ as Dark Side of Emotion Communication guilt hurt embarrassment jealousy anger depression etc C28 Schadenfreude feeling joy in someone39s misfortune 03 Bright Side of Emotional Communication positive supportive emotions as Forgiveness combine positive and negative emotions Chapter 7 Communication and Emotion and VJ 0a Developing Emotional Communication Skills C93 Know your own feelings recognize your emotions take time out for clarity feelings name emotions 08 State the EMOTION that you are feeling 08 State WHY you are feeling the emotion 08 Figure out what to do next 8 Share your feelings with others 8 Is timing appropriate to share with others CR Analyze best way to approach talk message com 8 Is there any possible way to change the situation Chapter 7 Communication and Emotion and VJ 0a Developing Emotional Communication Skills C93 Own Your Feelings take personal responsibility C98 Use I Messages to communicate your feelings clearly showing that feelings belong to us and are not caused by someone else lowers defensive listening w Reframe as necessary reconstruct perspective from negative to positive 03 Empathize using other orientation incorporate in active listening Developing Emotional Communication Skills Chapter 4 Supplemental PPT rag VJ Verbal Communication Ch4 PPT Genderlect 9g CRRAPPORT vs REPORT talk 5 examples C3 Public versus Private Speaking Telling a Story 5 Listening C3 Asking Questions C98 Con ict Ch4 PPT Speech Codes Threngry ca Speech Code Propositions 93 Each culture has a distinctive speech code 93 Multiple speech codes are used Within a culture 93 Code reveals psychology sociology and rhetoric 93 Members determine significance of speech code 03 All rules and norms for usage included in speech 93 Understanding of speech code allows meta communication 03 Nacirema versus Teamsterville Speech Codes Chapter 5 Supplemental PPT rag VJ Nonverbal Communication Ch5 PPT Nonverbal oz 08 Body Types w Ectomorph bony skeletal C98 Mesomorph muscular buff 08 Endomorph plump 03 Eye Gaze C93 Hostile concentrated aggressive as Averted llcivil inattention C98 Sustained indicates interest gives permission to speak or engage Ch5 PPT Nonverbal as 08 Haptics Touch w Hierarchy of Power more permission to touch Intentional versus nonintentional touch 08 Sensitivity to touch of receiver 03 Chronemics Time Orientations C93 Polychronic malleable versus Monochronic fixed as Personal Time Orientations 03 Past Present Future Chapter 6 Supplemental PPT rag VJ Listening Ch6 PPT Listening Receiver Apprehension anxiety people feel while listening due to fear of misinterpreting inadequately processing or inability to adjust psychologically to a message Ch6 PPT Listening as l Peoplecentered listening style 0 Therapist l Actioncentered listening style 0 Firefighter EMS personnel l Contentcentered listening style 0 Lawyer Police lnterrogator I Timecentered listening style 0 Executive Chapter 7 Supplemental PPT rag VJ Emotional Intelligence Chap 2 Communication Perception and the Self Understanding Perception A Seesaw Experience In most interpersonal encounters impressions of the person in question are crucial in achieving meaning Perception is a complex process that involves all ve senses touch sight taste smell and hearing 0 Gains important information about interpersonal communication skills of ourselves and others Perception is a four step process 0 Attending and selecting Sorting out stimuli selective perception paying attention to some stimuli and ignoring others 0 Example from IPC At the campus library Kendrick notices his friend talking to a woman in one of his classes he had wanted to meet and date 0 Organizing Categorizing stimuli to make sense 0 Relational schema memory that we rely on to understand an experience and help guide future behavior pertaining to relationships 0 Stereotyping Categorizing individuals based on past impressions of the entire group to which they belong 0 Example from IPC Kendrick creates the belief that his friend and the woman are close 0 Interpreting Assigning meaning to stimuli 0 Example from IPC Kendrick decides not to ask his classmate out for a date because she is already dating his friend 0 Retrieving Recalling information stored in memory 0 Selective retention selectively recalls or forgets information based on individual perception 0 Example from IPC Kendrick remembers that the two were together at a concert on campus a few weeks earlier In uences on Perception The five factors that in uence perception are culture sex and gender physical factors technology and our sense of self 0 Culture provides the meaning we give for our perceptions and dictates how things should be organized and interpreted 0 Sex is a person s biological makeup and gender is the learned behaviors that a culture associates with a person s sex I Gender role socialization is the process by which women and men learn the gender role than associate with their sex and how their sexes perceive the world I Gender schemas is the process by which people process and categorize their beliefs ideas and events based on gender in order to understand the world Physical factors such as age health and ability contribute to variations in perceptions Technology such as the internet and cell phones affect our perceptions in both overt and covert ways 0 O 0 Our perceptions of ourselves are in uential in the perception process I Self concept how we define and see ourselves constantly changes with age and experiences To have a relationship with someone else you must first have a relationship with yourself 0 Selfconcept is everything we believe about ourselves and is more set than it is exible I Selfconcept often changes from our various interpersonal encounters with others which is known as the symbolic interactionism theory I Selfawareness and selfesteem are the two most in uential parts of self concept Selfawareness is our understanding of who we are and the rst step in understanding selfesteem I Selfesteem is how we perceive ourselves to be and how we feel about our talents abilities knowledge expertise and appearance 0 Selffulfilling prophecies are predictions about one s self that leads them to behave in ways that make the prediction come true 0 This could be selfimposed which occurs when your own expectations in uence your behavior or otherimposed which occurs when the expectations of another person in uence your behavior 0 The pattern of selffulfrlling prophecies are that we form expectations of ourselves others or particular events we communicate those expectations to others others respond to our behaviors and then our expectations become reality I The identity management theory is the theory that explains the manner in which you handle your self in various circumstances This includes competency identity and face When we get into conversations with people we show our identity and hope that others will accept it The image of our self that we present to others in our interpersonal interactions is called face Ch 11 T 39 39 and Interpersonal Our society always remains too curious to learn about new technologies and we also demand new innovations Technology determinism states that technology is irreversible inevitable and inescapable I III Characteristics of Communication Technology three characteristics of technology are it is pervasive everywhere paradoxical inconsistent con icting and ironic and powerful in uences people events and entire cultures The Accessibility of Communication Technology it refers to the availability of technology to everyone It eliminates the gap between people and cultures It increases safety creates a sense of play and improves psychological well being between and among people The Internet Connecting now network of networks It has changed they way people work learn play and communicate They should be approached cautiously It is a place where you nd every kind of fraud 1 little accountability its easy to make a web page 2 Fostering Hate hate on the Internet is alive and proliferation One way to combat hate is to visit sites that have wiped out cultural hate 3 Flaming people exchange malicious hostile or insulting comments Flamers using the Intemet often suffer from social or psychological instability since many would not engage in this hostility in facetoface interactions 4 Privacy scarified issuance of private information to others When we disclose our information we allow others to frame our words in any manner they want VI VII The Bright Side of the Internet New Opportunities widen our social network and enhances our educational opportunities The Presentation of Self Online how individual presents themselves online 1 Assumptions 1 7 The Computer Screen Can Deceive people pretend to be someone who they are not Men can pretend to be women 2 2 Online Discussions Often Prompt Introspection most of out interpersonal encounters move freely from one point to the other with little re ection time 3 3 Online Discussions Promote SelfOrientation we tend to value our way of doing things 4 4 Self Disclosure Occurs Online some people feel comfortable disclosing online because they don t have to deal with immediate reactions of disgust disappointment or confusion Identity Markers on the Internet electronic extension of who someone is 1 Screen names uniqueness of the sender It also gives insight into people s interest or values Bad and good affects 2 Personal Home pages depicts who the person is It is often enlightening to others Communicate their identity on the Internet 39 quot T 39 39 J and 39 quot 39 Maintenance people are able to initiate maintain and terminate relationships through technological means 1 The Electronic and F acetoFace relationship hyper dating development of an online relationship at lightening speed 2 The Language of Online Relationships primary way of communication Abbreviated Language teXter s familiarity with the receiver Introduction to Interpersonal Communication Chapter 1 and how we communicate daily SPCMlSOO FALL 2011 Introduction to Interpersonal Communication 0 Some are comfortable communicating 0 Others experience communication apprehensionstage frightnervousness Legitimate life experience that usually negatively affects our communication with others eg PRCA Test 0 This coursetextbooks will equip you with theories and skills to improve your interaction with others Introduction to Interpersonal Communication IPC o Scholars 6 communication situations o Intrapersonal communication internal dialogue o Interpersonal communication usually 2 people o Small group communication common purposegoal 3 people vs large groups a Organizational communication work related a Mass communication mediated channel visual auditory technological o Public communication public speaking to large audience Models of Communication Models simplified representations of complex relationships in communication process 0 Linear Model of Communication 0 Interactional Model of Communication 0 Transactional Model of Communication Linear Model of Communication 0 Linear Model of Communication Shannon amp Weaver 1949 Sender to Rec o Noise physical physiological semantic psychological interrupts message o Multidimensional context physical cultural socioemotional historical or environment where message sent o Criticized for assuming clear start and end to comm and speakers as active and listeners as passive receptive only Interactional Model of Communication o Interactional Model of Communication Schramm 1954 depicts two way communication circular interaction Added verbal feedback loop o Criticized for depicting speaker and listener as creating separate distinct messages unaffected by each other speaking and listening selfcontained o Model did not consider nonverbal communication Transactional Model of Communication 0 Transactional Model of Communication Barnlund 1970 Watzlawick et al 1967 depicts shared meaning o Communication is cooperative reciprocal o Sender and receiver are both responsible for effect outcome and effectiveness mutual understanding of comm build on shared meaning IPC is adjusted redirected elevated denigrated o Verbal and NV are part of comm process Transactional Model of Comm cont o Transactional Model cont o Person s fields of experience aka frame of reference contributes to IPC affects how a person thinks perceives interprets IPC can complicate IPC o Comm has a history based on previous comm with someone yet is dynamic can change be revised through the cooperation of the communicators 0 Models must evolve due to new technology The Nature of IPC 0 IPC based on Continuum Impersonal Interpersonal Relational Rules speci c to relationships not social rules Relational History dearth or richness of history Relational Uniqueness in comparison to others separate distinct Defining IPC 0 IPC process of message transaction between people to create and sustain shared meaning o Process dynamic transitional fluid Message ExchangeTransaction verbal and non verbal messages sent simultaneousy o Meaning what people extract from a message meaning is personal achieving meaning is achieving sensemaking 0 Communication Fallacy 100 understanding Value of IPC 0 Good communication skills are vital for Workplace environment promotion satisfaction o Romantic Relationships effective satisfying longterm o Health support understanding empathy education o Family and friends improve quality of relationships sensitivity listening feelings Value of IPC cont 0 Good comm skills also are vital for o Academics learning motivation and satisfaction involvement lasting positive effects o Self Actualization Maslow s Hierarchy achieving our full potential cultivating strengths and eliminating shortcomings being the best that we can be 0 Becoming better communicators will positively affect all facets of our lives Principles of IPC 0 IPC is unavoidable is inevitable everything is communicative a yawn but is it information or communication 0 IPC involves symbol exchange symbols are arbitrary true IPC requires mutual understanding 0 IPC is rulegoverned rules established by communicative partners or by norms and mores of the greater society o Can ignore rules but consequences Principles of IPC 0 IPC is learned media family caretakers friends peers 0 IPC has both content and relationship Both components content and relationship are sent simultaneously o Content refers to information both verbal and nonverbal components o Relationship refers to how you want message to be interpreted relationship between sender and receiver Myths About IPC 0 IPC is always good IPC can be mean nastIy spirited and ugly the dark side gossip deceit racism manipulation homophobia stereotyping hate language defamation emotional abuse etc 0 IPC is common sense IPC is not intuitive o IPC can be improved knowledge amp skill o Communication Studies research supports theories of IPC Myths About IPC 0 IPC is synonymous with interpersonal relationships o talking per se does not indicate a relationship exists o relationships must be developed 0 IPC is always facetoface o IPC can be mediated by many types of technology computermediated communication CMC 0 IPC solves all problems IPC Ethics 0 Ethics is cornerstone because IPC o Can have significant impact on others Involves choice of meansends goals o Can be judged as right or wrong Ethics is perceived rightnesswrongness of actionbehavior our moral decision Making and how we act toward others o Ethicsmoralsmoral values are not standardized Ethics may vary by cultures