New User Special Price Expires in

Let's log you in.

Sign in with Facebook


Don't have a StudySoup account? Create one here!


Create a StudySoup account

Be part of our community, it's free to join!

Sign up with Facebook


Create your account
By creating an account you agree to StudySoup's terms and conditions and privacy policy

Already have a StudySoup account? Login here


by: Joseph Notetaker

test1 Test 101

Joseph Notetaker
Test Class

Almost Ready


These notes were just uploaded, and will be ready to view shortly.

Purchase these notes here, or revisit this page.

Either way, we'll remind you when they're ready :)

Preview These Notes for FREE

Get a free preview of these Notes, just enter your email below.

Unlock Preview
Unlock Preview

Preview these materials now for free

Why put in your email? Get access to more of this material and other relevant free materials for your school

View Preview

About this Document

Test Class
Class Notes
25 ?




Popular in Test Class

Popular in Department

This 3 page Class Notes was uploaded by Joseph Notetaker on Sunday September 13, 2015. The Class Notes belongs to Test 101 at Arizona State University taught by Sherlock in Summer 2015. Since its upload, it has received 38 views.

Similar to Test 101 at ASU

Popular in Subject


Reviews for test1


Report this Material


What is Karma?


Karma is the currency of StudySoup.

You can buy or earn more Karma at anytime and redeem it for class notes, study guides, flashcards, and more!

Date Created: 09/13/15
1 issue 2 texts initial response 1 Acknowledge Acknowledge their problem and empathize Sample I39m sorry to hear that enter the problem is troubling you 2 Ownership Let them know that you can and will help them with their questionproblem Sample Don39t worry I39ll be glad to help you with this I just need to walk you through it OK After the 2 initial response offer the solution Three kinds of text Positive Neutral DUFESS IF student is texting in a positive manner reply in the same positive way Student This is great I never knew this service existed When do I start Response Acknowledge Awesome It really is Students have been taking advantage of this for almost a year now Ownership I39ll be more than happy to assist you here through text Solution The next step is to attend your online intro session to brief you for your role Will you be able you attend one tomorrow or the next day IF student is in neutral respond in a positive way For example Student What is the next step Response Acknowledge Glad to know that you are ready to move forward Ownership I39ll be glad to walk you through with that Solution The next step is to attend your online intro session to brief you for your role Will you be able you attend one tomorrow or the next day IF student is under duress always go for a positive response ALWAYS ACKNOWLEDGE FIRST Student lcan t gure out on how to upload my notes I39ve been at this for hours Response Acknowledge I am very sorry to hear that you are having problem on how to upload your notes I understand how that can be very stressful D Ownership Don39t worry though I39ll guide you through the steps so you can start doing it easily next time l Solution First log in your studysoup account Then click the 3 small bars on the upper and click upload Fill in the necessary forms and click quotContentquot and drag your notes to the drop your les here After that just go back to the quotDetailsquot tab and hit save and you39re done D


Buy Material

Are you sure you want to buy this material for

25 Karma

Buy Material

BOOM! Enjoy Your Free Notes!

We've added these Notes to your profile, click here to view them now.


You're already Subscribed!

Looks like you've already subscribed to StudySoup, you won't need to purchase another subscription to get this material. To access this material simply click 'View Full Document'

Why people love StudySoup

Steve Martinelli UC Los Angeles

"There's no way I would have passed my Organic Chemistry class this semester without the notes and study guides I got from StudySoup."

Amaris Trozzo George Washington University

"I made $350 in just two days after posting my first study guide."

Jim McGreen Ohio University

"Knowing I can count on the Elite Notetaker in my class allows me to focus on what the professor is saying instead of just scribbling notes the whole time and falling behind."


"Their 'Elite Notetakers' are making over $1,200/month in sales by creating high quality content that helps their classmates in a time of need."

Become an Elite Notetaker and start selling your notes online!

Refund Policy


All subscriptions to StudySoup are paid in full at the time of subscribing. To change your credit card information or to cancel your subscription, go to "Edit Settings". All credit card information will be available there. If you should decide to cancel your subscription, it will continue to be valid until the next payment period, as all payments for the current period were made in advance. For special circumstances, please email


StudySoup has more than 1 million course-specific study resources to help students study smarter. If you’re having trouble finding what you’re looking for, our customer support team can help you find what you need! Feel free to contact them here:

Recurring Subscriptions: If you have canceled your recurring subscription on the day of renewal and have not downloaded any documents, you may request a refund by submitting an email to

Satisfaction Guarantee: If you’re not satisfied with your subscription, you can contact us for further help. Contact must be made within 3 business days of your subscription purchase and your refund request will be subject for review.

Please Note: Refunds can never be provided more than 30 days after the initial purchase date regardless of your activity on the site.