Week 2 CACM-11001-011
Popular in Conflict Management
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This 2 page Class Notes was uploaded by Sabriah Brown on Sunday September 13, 2015. The Class Notes belongs to CACM-11001-011 at Kent State University taught by Theresa Repicky in Fall 2015. Since its upload, it has received 38 views. For similar materials see Conflict Management in Behavioral Sciences at Kent State University.
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Date Created: 09/13/15
Week two Types or Causes of Con ict 1 Relationship Con ict Misperceptions or stereotypes Poor communication Repetitive negative behaviors Data con icts Grades Lack information misinformation Different interpretations of data Different assessment of procedure Interest con icts Job Perceived or actual competition over substantive interests Procedural interests Psychological interest intangibles love respect etc Structural con icts rules policy campus parking Destructive patterns of b behavior Unequal control ownership or distribution of resources Geographic physical or environmental factors that hinderstop cooperation Value con icts civil rights wars Different criteria for evaluating ideas or behavior Different ways of life ideals or religion Why are knowing causes or types of con ict important Better able to resolve con ict Different causes point to different types of intervention Con icts are often a combination of causes You may choose to concentrate on a speci c type agree to disagree Difference btw Listening and hearing Listening 75 of oral communication is ignored misunderstood or quickly forgotten Bokon Info overload Personal concerns Rapid thought our brains move faster than the words coming out of our mouths Video noise Roadblocks to communication 1 Judging Criticizing Namecaing Diagnosing Praise evaluativer 2 Sending solutions Ordering Threatening Moralizing Excessiveinappropriate questioning Advising 3 Avoiding Diverting Logical argument Reassuring Roadblocks to communication High risk responses Halts communication Lowers selfesteem of the speaker Triggers feelings of inadequacy of the speaker Harmful to relationships Used 90 of the time when a problem is present Example of roadblock A child brings home a C parents says quotyou can do betterquot making the child feel stupid
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