Ch. 10 Understanding Work Teams
Ch. 10 Understanding Work Teams MGMT 3720
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This 3 page Class Notes was uploaded by Alora Lornklang on Monday March 7, 2016. The Class Notes belongs to MGMT 3720 at University of North Texas taught by Dr. James D. Powell in Spring 2016. Since its upload, it has received 36 views. For similar materials see Organizational Behavior in Business at University of North Texas.
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Date Created: 03/07/16
MGMT 3720 Organizational Behavior Chapter Review Ch.10: Understanding Work Teams 1. Analyze the growing popularity of teams in organizations. To better compete, organizations are using teams. Teams: o Offer a better way to use employee talents o Are more flexible and responsive to changing events o Can quickly assemble, deploy 2. Contrast groups and teams. Work group o A group that interacts primarily to share information and to make decisions to help each group member perform within his or her area of responsibility Work team o A group whose individual efforts result in performance that is greater than the sum of the individual inputs. 3. Contrast the five types of teams. Problemsolving teams o Groups of 5 to 12 employees from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency, and the work environment. Selfmanaged work teams o Groups of 10 to 15 people who take on responsibilities of their former supervisors. Crossfunctional teams o Employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task. Virtual teams o Teams that use computer technology to tie together physically dispersed members in order to achieve a common goal. Multiteam system o A collection of two or more interdependent teams that share a superordinate goal; a team of teams. 4. Identify the characteristics of effective teams. What factors determine whether teams are successful? o Adequate resources Every work team relies on resources outside the group to sustain it. o Leadership and structure Teams can’t function if they can’t agree on who is to do what and ensure all members share the workload o Climate of trust Members of effective teams trust each other and their leaders o Performance evaluations and rewards Individual performance evaluations and incentives may interfere with the development of highperformance teams. Team Composition: How should teams be staffed? o Abilities of members o Personality o Allocating roles o Diversity Organizational demography The degree to which members of a work unit share a common demographic attribute, such as age, sex, race, educational level, or length of service in an organization, and the impact of this attribute on turnover. o Size of teams o Member preferences Key roles of teams o Task: Need a leader to keep people on task o Social glue: person good at sponsoring cohesiveness o Conflicter: Devil’s advocate Team Processes o Common plan and purpose o Reflexivity A team characteristic of reflecting on and adjusting the master plan when necessary Mental models: o Team members’ knowledge and beliefs about how the work gets done by the team 5. Show how organizations can create team players. Creating team players o Selecting: Hiring Team Players o Training: Creating Team Players o Rewarding: Providing Incentives to Be a Good Team Player 6. Decide when to use individuals instead of teams. Can the work be done better by more than one person? o A good indicator is the complexity of the work and the need for different perspectives Does the work create a common purpose or set of goals for the people in the group that is more than the aggregate of individual goals? Determine whether the members of the group are interdependent Using teams makes sense when there is interdependence among tasks—the success of the whole depends on the success of each one, and the success of each one depends on the success of others. Implications for managers Individuals and teams respond to daunting goals Effective teams have common characteristics Effective teams also tend to be smallwith fewer than 10 people, preferably of diverse backgrounds.
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