First Lecture 09-02 and Chapter 1
First Lecture 09-02 and Chapter 1 BUSORG-1020
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This 4 page Class Notes was uploaded by Maddie Jazwinski on Tuesday September 15, 2015. The Class Notes belongs to BUSORG-1020 at University of Pittsburgh taught by Raymond Jones in Fall 2015. Since its upload, it has received 51 views.
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Date Created: 09/15/15
Organizational Behavior 090215 Opening question to consider What is Organizational Behavior Definition A field of study that investigates the impact that individuals groups and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization s effectiveness 9basically OB analyzes the different elements of a business and how they behaveinteract in order to make that business better 0 Concrete statements and beliefs often fail to explain a multitude of behaviors which are context based 0 CB focuses on applying concepts to make reasonable arguments and critiques within context Interpersonal Skills 0 Companies and business schools now heavily emphasize the importance of interpersonal skills to the professional world 0 Good people skills correlate with likelihood to succeed and make a business better leadership and communication skills distinguish those managers and executives that make things happen 0 When management has excellent interpersonal skills they hire employees who possess them as well Management Managers individual who achieves goals through other people 9 Managers plan organize and lead 0 Interpersonal Management 0 Act as leader for subordinatespeers 0 Serve as a liaison for subordinates o Informational Management 0 Monitor subordinate behaviorperformance o Represent subordinates interests 0 Decisional Management 0 Acquire amp distribute resources 0 Engage in negotiations PULSE CHECK located on page 8 1 List and describe the 3 main skills effective managers employ 2 List and describe the 4 basic managerial activities Organizational Behavior 090215 Systematic Study Systematic Study looking at relationships attempting to attribute causes and effects and drawing conclusions based on scientific evidence 0 EBM quotevidencebased management basing of managerial decisions on the best available scientific evidence 0 Compliments systematic study both contribute to your intuition about what makes others behave the way they do Va ria b es Dependent Variables 0 Productivity 0 Absenteeism o Turnover 0 Job Satisfaction 9These variables are all dependent on different factors in the work environment and will contribute to various outcomes within a business Independent Variables factors which influencedetermine behavior 0 Psychology 0 Social Psychology 0 Sociology 0 Economics 0 Anthropology situations are shaped by context Contingency variables situational factors variables that moderate the relationship between two or more variables 0 Variable z conditions that determine whether x leads to y or vice versa Challenges amp Opportunities for QB o Responding to economic pressures o Responding to globalization 0 Increased foreign assignments 0 Working with people from different cultures 0 Overseeing movement ofjobs to countries with lowcost labor 0 Managing workforce diversity 0 Workforce diversity concept that organizations are becoming more heterogeneous in terms of gender age race ethnicity sexual orientation and inclusion of other diverse groups 0 Improving Customer Service 0 Improving people skills 0 Stimulating Innovation amp change Organizational Behavior 090215 0 Coping with quotTemporarinessquot 0 Working in Networked Organizations 0 Helping employees balance worklife conflicts 0 Creating a positive work environment 0 Positive organizational scholarshipbehavior an area of CB research that concerns how organizations develop human strength foster vitality and resilience and unlock potential 0 Improving ethical behaviors 0 Ethical dilemmas amp choices situations in which individuals are required to define right and wrong conduct Developing an OB Model PULSE CHECK located on pages 23 29 1 Define inputs processes and outcomes in relation to the basic OB model 2 Define and give examples of the following outcomes Attitudes amp Stress Task Performance Citizenship Behavior Withdrawl Behavior Group Cohesion Group Functioning Organizational Behavior Productivity Effectiveness Efficiency Survival 090215