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Chapter 10 Notes

by: emmarie96

Chapter 10 Notes 3013

OK State
GPA 3.42

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Notes over Chapter 10. This chapter is on Exam 2.
Fundamentals of Management
Dr. James M. Pappas
Class Notes
Management, notes, innovation, change
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This 4 page Class Notes was uploaded by emmarie96 on Wednesday March 9, 2016. The Class Notes belongs to 3013 at North Dakota State University taught by Dr. James M. Pappas in Winter 2016. Since its upload, it has received 109 views.


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Date Created: 03/09/16
CHAPTER 10: Organizational Change & Innovation I. Two Types of Change A. Reactive change- making changes in response to problems or opportunities as they arise; responding to unanticipated problems and opportunities B. Proactive change- planned change; making carefully thought-out changes in anticipation of possible or expected problems/opportunities II. Forces For Change Inside & Outside the Organization A. FIGURE 10.1 B. Outside Forces 1. demographic characteristics 2. technological advancements 3. shareholder, customer & market changes 4. social and political pressures C. Inside Forces 1. HR Concerns 2. Manager’s Behavior III. 3 Kinds of Change A. LEAST threatening- adaptive change - reintroduction of a familiar practice B. SOMEWHAT threatening- innovative change - innovative/new for the company C. VERY threatening- radically innovative change - introducing a practice that is new to the industry IV. Lewin’s Change Model A. unfreezing, changing & refreezing (FIG 10.2) B. unfreezing- creating the motivation to change changing- new information, models & procedures refreezing- support & reinforce the change V. Kotter’s 8 Steps for Leading Organizational Change - TABLE 10.1 - #1-4 represent unfreezing - #5-7 represent changing - #8 represents refreezing VI. Organizational Development A. (OD)- set of techniques for implementing planned change to make people and organizations more effective; often done by a consulting firm B. change agent- consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways C. OD is used for: - managing conflict - revitalizing organizations - adapting to mergers D. How It Works: - diagnosis: what’s the problem? - intervention: what should we do about it? - evaluation: how well did the intervention work? - feedback: should the diagnosis be refined? VII. Promoting Innovation A. innovation- activity of creating new ideas and converting them into useful applications B. 2 Myths About Innovation: 1. innovation happens in a “Eureka!” moment 2. innovation can be systematized C. Seeds of Innovation: 1. hard work in a specific direction 2. hard work with direction change 3. curiosity 4. wealth and money 5. necessity 6. combination of seeds D. Types of Innovation a) product innovation- change in the performance or appearance of the product or the creation of a new one b) process innovation- change in the way a product is conceived, manufactured or disseminated c) core innovations- optimizing of products/services for exiting customers d) transformational innovations- invention of breakthrough products/services that don’t exist yet and that are aimed at creating brand new markets and customers VIII. Cultural & Other Factors Encouraging Innovation A. culture B. human capital C. resources D. rewards IX. Fostering Innovation A. recognize problems and opportunities and devise solutions B. gain allies by communicating the vision C. overcome employee resistance, and empower and reward them to achieve progress D. execute well by effectively managing people, groups & organizational processes and systems in the pursuit of innovation X. Causes of Resistance to Change A. resistance to change- an emotional/behavioral response to real or imagined threats to an established work routine B. Three causes: - employee characteristics - change agent characteristics - change agent-employee relationship C. 10 Reasons Employee Resist Change (pg 329)


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