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Communctn Theory

by: Victoria Hilpert V

Communctn Theory COM 110

Victoria Hilpert V
GPA 3.9

D. Millette

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About this Document

D. Millette
Class Notes
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This 23 page Class Notes was uploaded by Victoria Hilpert V on Thursday September 17, 2015. The Class Notes belongs to COM 110 at University of Miami taught by D. Millette in Fall. Since its upload, it has received 8 views. For similar materials see /class/205752/com-110-university-of-miami in Communication Studies at University of Miami.


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Date Created: 09/17/15
Communication Models 1 linear model oneway comm twoway comm feedback 2 interactive model 2amp3 shared meaning similarities role playing 3 transactional model source encoding message decoding receive noises and attention message that u wanna receive or not personal field of meaning shared field of meaning personal field of meaning 603110731 double speak misleading family values the power of word reality expire who we are examples in the video non verb subcodescategories oculistfacials haptic kinesics clothesphysical appearance vocalics proxemics chronemic olfactory environment 30051091ppr verbal 1 linguistic 2 noncontinuous 3 content 4 leftbrain processing nonverbal 1 nonlinguistic 2con nuous 3 affect 4 rightbrain processing complementing contradicting repeating regulating substituting accenting eye contact emblems illustrators regulators affect displays adapters proxemics territoriality fixed or semi fixed space claim or stake out as own personal space immediate zone we carry around with us invisible bubble intimate zone 018quot casualpersonal zone 18quot439 socioconsultative zone 439839 public zone 839 to preventing territorial encroachment makers labels offensive displays tenure immediacy principle decrease physical or psychological distance between ourselves amp others p88 function of touch chronemic psychological time orientation cultural time orientation biological time orientation olfactory olfactory signature pheromones smell memory small adaptation smell blindness scent norms cultural time orientation technical time formal time informal time biological time orientation body rhythms sparrows owls vocalics voice imprint voice set voice qualities vocalizations science amp pausing like ok filledunfilled pauses facial expressions masking neutral intensify deintensify Sad Anger Disgust Fear lnterest Surprise chapter 4 objectives listening 40 speaking 35 reading 16 writing 9 primary purposes of listening 1 acquire knowledge 2 screen amp evaluate message 3 recreation 4 social efficacy stages of listening 1heanng 2 interpretation 3 evaluation 4 responding listening barriers physical conditions personal problems prejudices connotative meanings culture differences listening activities understand current listening skills prepare to listen focus amp concentrate show interest search for meaning actively listen suspend judgements use feedback chap4 567 chap3 137101114151620222324252829 chap2 1234 chap1 1234 sociological definition formal and informal social control positive and negative sanctions symbolical and material sanctions folkways and mores norms make social life possible and bring out social order chap5 1interpersonal communication 2selfimage amp persona 3impicit personality 4socia construction of reality 5small talk 6 selfdisclosure dimensions 7stages of relationships 8evaluating relationships 9termination stages interpessoal communication communication between 2 people who come to know each other better as relationship moves from impersonal to personal p g5 begin with self transactional share physical proximity shaped by social roles irreversible unrepeatable selfimage pattern of beliefs meanings and understandings each individual develops concerning personal attitudes enduring affective beliefs about object increases probability of responding consistently to object beliefs statement of truth accepted about objects values standards principles ethics most resistant to change social construction of reality cognitive process where individual acquires understanding of reality by communicating about it with others principle of utility engage in behaviors that maximize pleasure and avoid those result in pain dimensions of selfdisclosure intentionalunintentional amount positivenegative depthintimacy honestyaccuracy revealing core self testing water with selfdisclosure label relationship amp consequences achieving full disclosure intimate idioms couples share words gestures and meanings of situations others may not understand baby talk relationship framework level 1 engagement level 2 level 3 profit rewards costs reservoir pf rewards accumulation of rewards draw upon in troubled times principle of delayed gratification Belief that accepting costs in present will pay off in longterm rewards p G8 distancing Transmit verbal and nonverbal messages to increase physical and psychological distance p G4 Separation Strategies withdrawalavoidance ending on positive tone Machiavellians open confrontation chapter7 organizational structure organizational communication functions of organizational communication types of organizational communication informal network roles distortion of informal communication general theories of management ICDO ILOOMA hierarchy identifies organizational structure degrees of tallness amp flatness transmission of messages through formal and informal channels large deliberately designed group results in constructer functions of organizational com informative regulative persuasive integrative socialization O ILOOMA formal communication amp informal communication informal communication no hierarchy informal networks amp grapevine who is really talking to whom and about what distortion of informal messages embedding patterns compounding patterns message gains details if threatening disturbing human use classical human relations motivational human resources tqm bureaucacy deliberately designed plan of goals norms roles ranks amp controls in organization g2 managers look systematically at group process communicate incentives whorl flow amp authority to operate most effectively amp profita time and motion studies organizational chart represents chain of authority amp command guide for flow of formal messages vertical communication messages flow upward amp downward on chart hum anuse bureaucracy weber scientific management taylor universal principles fayol human relations hawthorne studies mayo hierarchy of needs mallow motivation herzberg theory scientific management experiments discovered importance of employer amp employee informal communication personal amp social characteristics of employees critical factor motivate to increse efficiency amp production quality control circles management grid blake amp mouton system iv Iikert theory 2 ouch discussion group composed of employees from same unit employees find way to improve efficiency of production amp maintain high standards g8 general culture overall culture developed by people within a society who speak a common language specialized culture minority majorities us culture diversity greater than that of any other nation in history ethnic groups emerging as largest culture mainstream amp coculture group cultural universal melting pot policy early us policy eradicate cultural differences promote cultural pluralism members of diverse group maintains cocultural affiliations amp identifies ethnocentrism belief that one39s own group and way of life are superior to all others g4 cultural inclusion acknowledge respect amp adapt to others who may think feel exclusion attitude or behavior based on people39s belief that their way of thinking amp acting relativity perspective for judging other cultures recognize amp accept idea that people do things differently no absolute standard for how people should think or act can belong to several specialized cultures culture is self amp other defined specific culture can influence communication greater number of similar cultures concepts and either end p2289 individualism collectivism low context high context low power distance high power distance masculinity femininity successful intercultural communication 240 recognize individual emotions need and feelings understand cultural norms of others respect customs amp traditions of others listen actively learn to cope with uncertainty avoid stereotyping people who r different be aware of own ethnocentrism chapt8 341415 howbiasedru chap7 not ur fathers company 235111617202223 chpt6 small group 2679101119202213 chapt5 human zoo 23 6 781417192021 chapt9 1 first impressions 2 influencing perceptions 3 selfdisclosure 4 constructing new realities processes by which an individual comes to know and to think about other people their characteristics qualities and inner states g8 quickly infer personality traits and attributes concerning another individual based on limits characteristics ash p248 explanation of how assumptions are quickly formulated about a person assumptions are beliefs about qualities and motives projects transmittal of verbal and nonverbal messages that are deliberately designed to create a particular impression problems in initial encounters 1finding things in common 2finding things to say 3saying things appropriately 4meeting people you don39t likedon39t like u 5adjusting to different languagebackground 6feeing apprehensive awkward selfconscious alienated 7worrying about saying wrong thing p252 impression management transmittal of verbal and nonverbal messages that are deliberately designed to create a particular impression attribution process selection and assignment to an individual personal qualities conditions or dispositions that we believe affinity seeking strategies p264 265 using communication strategies to get people to like u self disclosure dimensions 1 intentionalunintentional 2 amount 3 positivenegative 4 depthintimacy 5 honestyaccuracy breadth a wide amount public depthp263 more personal private 1disclose similar information 2disclose if acceptable risk 3disclose gradually 4disclose in an going relationships 5disclosure should be reciprocated 6appropriate disclosure norms erase existing impression recreate new impression by effective communication aware of behaviors leading to attributions change or modify behaviors to create new attributions categories chapter 10 defining CA types of quiet people causes of CA reducing CA quiet people skill deficiency socially alienated introverted cultural divergent communication apprehensive social learning theory reinforcement theory observational learning theory explains how individuals learns by observing people continue behavior if response is positive or rewarding behavior is dropped and replaced with alternative response if consequences are punishing create learned helplessness people are inconsistent responding messages feeling unfamiliarity or dissimilar others novel or formal situational subordinate rank conspicuousness or excessive attention evaluation repeated failure effects of ca competence anxiety social style leadership attractiveness social impact educational employment Reducing CA systematic desensitization cognitive restructuring skills training reduce apprehension through muscle relaxation techniques SD technique systematic desensitization Cognitive restructuring steps in cognitive restructuring 1belief CA can be unlearned 2identify negative selfstatements 3analysis of statements for errors in logic 4learn new coping statements 5practice skills training chapter 11 influencing others persuasion coercion compel or restrain behavior reorganization psychodynamic strategies route to achieve behavioral change cognitive reorganization belief factual not judgement or emotional psychological reactance strong feelings of resistance causes person to react against destructive negative subversive or rebellious behavior misbehavior constructive refusing to comply when behavior is against ethical norms types of yielding 1 compliance 2 identification 3internalization 3internalization audience analysis personality characteristics gender differences degree of susceptibility magnitude of change dimensions of credibility trustworthiness competence extroversion composure sociability O ILOOMA effective messages message sidedness message order fear appeals evidence behavioralteration techniques nonverbal cues mooks midrifs feedback loop myths about conflicts ingroup conflict should be avoided at all costs all conflicts occurs because people don39t understand conflicts range from trivial minor competition to devastating clashes conflicts understood within culture perspective pp331332 conflict develops over commodity reward or resource friendly conversation335 unproductive indicators of conflict 335 causes of conflict misunderstood meanings contextual factors 337 340 conflict styles competitive collaborative compromising avoidance accommodation competitive style narrowly view all conflicts as winlose events pg2 collaborative style work willingly in cooperation with opponent concern for opponent and self compromising style reach agreement by making mutual concessions accommodating style give in to opponents opposite of avoidance style choose not to be part of confrontation or stay away from situation where disagreement occurs principled negotiation p344 don39t bargain over positions separate people from problem focus on interest not positions invent options for mutual gain use objective criteria develop best alternative cope with resistance to negotiation deflect dirty tricks chapter11 13 6 7 9 10 13 18 2122 chapter 10 2 5 12 chapter 9 1 3 9 10 13 15 17 18 22 23 25 26 27 28


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