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Interpersonal Communication- Chapter 1

by: Grace Harmon

Interpersonal Communication- Chapter 1 COM225

Marketplace > Michigan State University > COM225 > Interpersonal Communication Chapter 1
Grace Harmon
GPA 4.0
Intro to Interpersonal Communication
J. Zhuang

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About this Document

Here are notes for Chapter 1 of COM225. These are super helpful so I hope you enjoy! Happy Studying!
Intro to Interpersonal Communication
J. Zhuang
Class Notes
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This 4 page Class Notes was uploaded by Grace Harmon on Friday September 18, 2015. The Class Notes belongs to COM225 at Michigan State University taught by J. Zhuang in Summer 2015. Since its upload, it has received 182 views.


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Date Created: 09/18/15
Grace Harmon COM 225 Chapter 1 Communication and Competence Characteristics of Communication the process whereby humans collectively create and regulate social reality There are hundreds of definitions of communication no perfect definition 0 quottwoway process of reaching mutual understanding 0 the process by which an individual transmits stimuli to modify the behavior of other individuals 0 communication does not refer to verbal explicit and intentional transmission of message alonethe concept of communication would include all those processes by which people influence each other Communication is a Process 0 Metacommunicate o is moving has no beginning and no end and is constantly changing Communication is uniquely human 0 Animals can communicate but it is not always verbal it is very limited they do not collectively create a concept Communication is a Collective Activity 0 This is one way our communication differs from that of animals 0 Many things we talk about don t objectively exist they are subjective ex truth honor etc 0 Communication presupposes mutual understanding 0 Humans must work together to communicate Communication is Regulatory 0 Communication is a tool to regulate our behaviors and other s behavior can be verbal or nonverbal Implications of the Definition of Communication 0 1 Through communication we each create out own reality I people see the world in different ways I communication creates unique realities o 2 Too often we allow what we have created through communication to control us I the expectations we have for ourselves success perfection reputation etc I sometimes our communication controls us ex success perfection o 3 Communication always takes places in a cultural context I Communication is guided by social rules and agreement 0 Communication is cooperative Other Definitional Issues Intentional Received accurately an approved social identity that aspect of ourselves that we present to others for their approval 0 Erving Goffman 0 People spend a great deal of time trying to fit face both to situation and to self image 0 Communication that isn t congruent with face will be judged as socially unacceptable What is important in interpersonal communication is what people do when they are together not what each does separately 0 Look at the relationship itself not at each individual participant VERY IMPORTANT ability to communicate in a personally effective and socially appropriate manner 0 1 Surface level the actual performance of the daytoday behaviors o 2 Deeper level consisting of everything we have to know in order to perform 0 surface level demonstrated every time someone produces effective and appropriate communication behaviors I it is the outcome 0 deeper level consists of all cognitive activity and knowledge necessary to generate adequate performance Process Competence This is the focus 1 Assign meaning to the world around you 2 Take on social roles appropriately 3 Present valued images of themselves to the world 4 Set goals strategically 5 Generate intelligible messages knowledge we don t stop to think about that we use unconsciously to guide our behavior ex grammatical knowledge 0 All these competences work together and are complex 0 ability to label organize and interpret the conditions surrounding an interaction I Meets goal of quotAssigning meaning to the world around you I Helps us size up situations and people and inevitably decide upon an attitude toward them 0 the ability to take on social roles and to know what is appropriate behavior given these roles I Meets the goal of quotTaking on social roles appropriately I Knowing what is appropriate and what isn t in different situations I People who lack role competence often make message choices that lead others to perceive them as rude or willful or crazy 0 learning to be true to self developing our own individual styles based on our sense of self ability to chose and present a desired self image I Meets the goal of quotPresenting a valued image to the world o Being able to set communicative goals to foresee the results of communication and make adequate plans I Meets the quotSet Goals Strategically o the ability to make message choices that others can comprehend as well as to attend to and understand the messages choices of others use linguistic cues I Meets goal of quotgenerating intelligible message I Verbal competence the ability to process and use linguistic devices to convey content in effective ways ex facial expression use of time and space physical appearance etc I Nonverbal competence the ability to process and use nonverbal codes to convey content in effective ways I Listening competence ability to process and understand the messages that are sent to us Make sure all of these are congruent with each other so the accurate message is received How Do We Become Competent Learning and modeling 0 From parentsfriends 0 From the mass media Expenence o Rewards amp punishments Culture and Context Four types of contexts to take into account in order to demonstrate competence o 1 that set of values beliefs customs and codes that bind people together Powerful in determining communication I affects the way we see the world I it generates rules and norms I it offers of models of who we can be and how we should think about ourselves I presents us with the verbal and nonverbal tools that allow us to form messages I ex how we complain is influenced by culture 0 2 even within a single culture change happens with time I ex attitude toward sex 0 3 technologies make it possible to communicate in new ways I people must adapt to technology and find ways to use it competently I people are afraid of social isolation and the uncontrolled spread of dangerous info bc of technologies I approximeeting the tendency to avoid scheduling specific appointments but instead to rely on cell phone communication to make and revise plans o 4 when people form relationships they create a quotdyadic culture Consisting of shared beliefs norms and values I people act quite differently when they are together vs apart I folie a deux a shared delusional mental state I it is not rare for people to change another s behavior Process Perspective becoming aware of what s going on when you communicate and beginning to recognize how the underlying processes involved in communication manifest themselves in everyday performance 0 Concentrating on form in addition to content o It involves double consciousness


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