Week 4 Notes - COMM 1302
Week 4 Notes - COMM 1302 COMM 1302
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This 5 page Class Notes was uploaded by Amanda Haynes on Friday September 18, 2015. The Class Notes belongs to COMM 1302 at University of Texas at El Paso taught by Jorge L. Aguilar in Summer 2015. Since its upload, it has received 23 views. For similar materials see Business/Profession Comm in Communication Studies at University of Texas at El Paso.
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Date Created: 09/18/15
COMM 1302 BusinessProfession Communication Week 4 I Organized Communication A Formal Communication 1 This form of communication is an official path of communication set by the company s chain of command 2 Why do companies have a chain of command a Power b Compartmentalization c Creates a method of communication that keeps things running smoothly within the company 1 There are consequences for not following the official path of communication 2 You should not go over your supervisor s head a Extreme conditions are the only exceptions B Downward Communication 1 Formal messages from supervisors go down to their subordinates a Hence the term downward communication C Upward Communication 1 Formal messages from the subordinates go up to their supervisor a Hence the term upward communication D Informal Communication 1 Nonformal messages that are typically passed along the grapevine a Gossip 1 Can cause serious issues and can put your job at risk 2 Can lead to serious consequences 3 Can distort your work image ll Theory Y and X A This theory was created by Douglas McGregor 1 Inspired by Abraham Maslow s Hierarchy of Needs B Theory X 1 2 3 Focuses on the physiological needs of the hierarchy The theory states that a Most people detest work and will dodge it as much as humanly possible b People will not work unless they are threatened or convinced to do it c People like to be directed because it means they have no responsibility in the workplace BUT they rate job security as top on their list of priorities 1 Job security goes down with the work ethic listed above This theory typically applies to people in deadend jobs C Theory Y 1 2 Encompasses all 5 needs in the hierarchy The theory states that a Most people use both their physical and mental energy in the workplace naturally b People are motivated to do their work without the use of threats 1 They even go the extra mile and strive to achieve rewards and higher positions c People strive to accept and strive for responsibility This theory applies to careers III Traditional Model A Rational communication that is typically written and formal in nature B This form of communication is typically used in downward communication to communicate tasks and memos 1 Supervisors to subordinates C Employees may need to more information from the grapevine 1 Grapevine a Employees will ask their fellow coworkers for more information regarding their supervisor s instructions IV Human Relations Model A Human relations managers are tentative to employees wellbeing in the workplace 1 Includes social and psychological needs 2 Based on the belief that employees who are treated with Tenderness Love and Care TLC are more effective in the workplace B Managers try to meet the needs of its employees by asking for feedback and using the grapevine to figure out employees satisfaction rates 1 Communication skills are extremely important in starting relationships with employees a Face to face interactions work the best V System Contingency Model A Most effective form of organized communication B Based on the fact that there is no single best way to communicate effectively to every individual 1 Communication s effectiveness is in uenced by internal and external factors 2 A good speaker must adapt to any situation VI Human Resources Model A Creates a team of employees 1 The employees in the company are a team and the employer knows his employees a You can t really do this in larger companies Employees are included in every decision 1 Big or small The working enVironment is exible and suited to the needs of the employee 1 The longer an employee stays in a company the more they are trusted by their coworkers and supervisors